Qvideo 2 problem..machine not qualified??? - Club CDFreaks

biikman · 21-08-2005

I have a benQ dw1640 and using bskb firmware, which installed without a problem. Went to install Qvideo 2 and error pops after the blue inital instrall screen saying up saying "this is not a qualified machine".
What the heck does that mean?

*8T8* · 21-08-2005

Did you download the latest version, I tried it just in case to see if they hadnt updated it to support the 1640 but it installed & worked fine then again I also have a 1620 present which is what it may have been looking for.

ScottyDog · 11-09-2005

The exact same thing has happened to me and I am awaiting a response from BenQ Tech Support

*zebadee* · 11-09-2005

Hi

I've downloaded Qvideo 2 from 3 different sources & each time I goto install I get machine not qualified. Interesting as 1 of sources came from BenQ Global along with BSKB patch. Have emailed BenQ UK, but no response as yet.

ScottyDog · 12-09-2005

There has to be a glitch with the software they have posted. Has anyone with a DW1640 been successful in getting the software to install?

My drive was a OEM version with no software except the Nero OEM Suite.

I did not get the BenQ installation CD with my drive. Maybe we could get someone to post the BenQ CD to a News Group.

*zebadee* · 12-09-2005

Hi

At BenQ global d/l 4 versions of Qvideo 2, A' B' C' D'. got the same message.
'machine not qualified'

Delerious · 13-09-2005

I have the CD that came with the retail 1640. It contains an older version of Qvideo. Having the older version didn't help me. I get the error message whether it's installed or not. I filled out the online form for tech support and got a response about two weeks later - response pointed me to the form I already filled out. Tech support - or rather the lack of it has me thinking this may be my last Benq.

subman3 · 13-09-2005

I too got the "this is not a qualified machine" message when I tried to install this package.

I was thinking - does this package require the OS to be XP MCE 2005 ?

*8T8* · 13-09-2005

Quote:

Originally Posted by subman3

I too got the "this is not a qualified machine" message when I tried to install this package.

I was thinking - does this package require the OS to be XP MCE 2005 ?

No it doesnt, my hunch is it looks for a 1620 as it doesnt appear to have been updated to take the 1640 into account.

ScottyDog · 13-09-2005

This is what I got back from BenQ

Dear xxxxxxx,

--------------------Replied by CSD Josh Puente at 2005/09/13 07:32:25--------------------
Did you purchase an OEM drive or a Retail drive? Because Q-Video will not work with the OEM drive

ScottyDog · 13-09-2005

So they must have an oem identifier hardwired into the chip in the drive

*8T8* · 13-09-2005

I would say they mean firmware I have a retail 1620 and an OEM 1640 crossflashed to the BenQ retail firmware and Q-Video installed and worked fine with either drive.

riggits · 13-09-2005

try updating your firmware...

biikman · 13-09-2005

Tried with BSLB, which I assume is the latest for retail or OEM, and no go.

*beach-hobo* · 13-09-2005

Quote:

Originally Posted by 8T8

I would say they mean firmware I have a retail 1620 and an OEM 1640 crossflashed to the BenQ retail firmware and Q-Video installed and worked fine with either drive.

There have been reports that the country of manufacture has something to do with having a serial# or no serial# !!!

Maybe this is the PROBLEM !!!

*zebadee* · 13-09-2005

Quote:

Originally Posted by beach-hobo

There have been reports that the country of manufacture has something to do with having a serial# or no serial# !!!

Maybe this is the PROBLEM !!!

Hi

I've got two 1640's in my current setup. One gives serial #, the other doesn't. This appears to make no difference.

ScottyDog · 13-09-2005

Quote:

Originally Posted by beach-hobo

There have been reports that the country of manufacture has something to do with having a serial# or no serial# !!!

Maybe this is the PROBLEM !!!

As far as I can tell, there is only one Firmware available for the DW1640. I do not see anything about OEM on their website in regards to their firmware releases.

Correct me if I am wrong.

I flashed my unit using official and unofficial and it made absolutely no difference in installing QVideo

ScottyDog · 13-09-2005

Quote:

Originally Posted by 8T8

I would say they mean firmware I have a retail 1620 and an OEM 1640 crossflashed to the BenQ retail firmware and Q-Video installed and worked fine with either drive.

I would assume that it allowed you to install QVideo because of the presence of the Retail 1620, if the Tech Guy at BenQ is correct.

The Software does a search routine before installation looking at the drives in an install .ini file before it allows installation of QVideo to proceed. At least that is what I am able to figure out. I searched the .ini file and cannot even find the BenQ listed so there must be a code for the drive.

*zebadee* · 13-09-2005

Quote:

Originally Posted by ScottyDog

As far as I can tell, there is only one Firmware available for the DW1640. I do not see anything about OEM on their website in regards to their firmware releases.

Correct me if I am wrong.

I flashed my unit using official and unofficial and it made absolutely no difference in installing QVideo

Hi

There is an official f/w for oem GSHB. look here
However as far as I know only the BSHB >BSLB appears to have been used whether drive has been retail or oem.

LedZeppelin · 14-09-2005

I installed Qvideo2 without problems with retail 1640 (Malaysia)

Delerious · 14-09-2005

LedZeppelin was that version 5.2.3.21?

I have a retail 1640 Made in China . May 2005. No 1620. Firmware BSLB (tried BSKB also).

LedZeppelin · 14-09-2005

No, it's 5.2.3.23

riggits · 14-09-2005

what does Nero InfoTool report about your setup? screenshot would be nice...

LedZeppelin · 14-09-2005

I think system setup doesn't matter, in fact I've istalled it on two different PC, even the 1640 are not really the same, because one was manufactured in april and the other in june (both from Malaysia and upgraded to BSLB).
Anyway I can use it only in the PC where I have a Pinnacle PCTV, else Qvideo is completely useless because if you don't have a TVcard and/or a SVHS input and/or a DV input buttons are greyed out (of course you only have 3 buttons, DV - TV - AV).

Delerious · 15-09-2005

I'll have to look for an updated Qvideo2 to see if that makes a difference. For the other stuff, I have a Hauppauge PVR-150 and a Canopus ADVC-100 hooked up via firewire, so that can't be the reason it's failing.

21-08-2005	#1 (permalink)
biikman CD Freaks Junior Member Join Date: Aug 2005 Posts: 56	Qvideo 2 problem..machine not qualified??? <a href='http://adstats.cdfreaks.com/www/delivery/ck.php?n=a13febf7&cb=INSERT_RANDOM_NUMBER_HERE' target='_blank'><img src='http://adstats.cdfreaks.com/www/delivery/avw.php?zoneid=30&cb=INSERT_RANDOM_NUMBER_HERE&n=a13febf7' border='0' alt='' /></a> I have a benQ dw1640 and using bskb firmware, which installed without a problem. Went to install Qvideo 2 and error pops after the blue inital instrall screen saying up saying "this is not a qualified machine". What the heck does that mean?

21-08-2005	#2 (permalink)
8T8 CDFreaks Resident Join Date: Jun 2004 Posts: 734	Re: Qvideo 2 problem..machine not qualified??? Did you download the latest version, I tried it just in case to see if they hadnt updated it to support the 1640 but it installed & worked fine then again I also have a 1620 present which is what it may have been looking for.

11-09-2005	#3 (permalink)
ScottyDog New on Forum Join Date: Dec 2003 Posts: 16	Re: Qvideo 2 problem..machine not qualified??? The exact same thing has happened to me and I am awaiting a response from BenQ Tech Support

11-09-2005	#4 (permalink)
zebadee CD Freaks Member Join Date: Apr 2005 Posts: 5,057	Re: Qvideo 2 problem..machine not qualified??? Hi I've downloaded Qvideo 2 from 3 different sources & each time I goto install I get machine not qualified. Interesting as 1 of sources came from BenQ Global along with BSKB patch. Have emailed BenQ UK, but no response as yet.

12-09-2005	#5 (permalink)
ScottyDog New on Forum Join Date: Dec 2003 Posts: 16	Re: Qvideo 2 problem..machine not qualified??? There has to be a glitch with the software they have posted. Has anyone with a DW1640 been successful in getting the software to install? My drive was a OEM version with no software except the Nero OEM Suite. I did not get the BenQ installation CD with my drive. Maybe we could get someone to post the BenQ CD to a News Group.

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12-09-2005	#6 (permalink)
zebadee CD Freaks Member Join Date: Apr 2005 Posts: 5,057	Re: Qvideo 2 problem..machine not qualified??? Hi At BenQ global d/l 4 versions of Qvideo 2, A' B' C' D'. got the same message. 'machine not qualified'

13-09-2005	#7 (permalink)
Delerious New on Forum Join Date: Sep 2005 Posts: 15	Re: Qvideo 2 problem..machine not qualified??? I have the CD that came with the retail 1640. It contains an older version of Qvideo. Having the older version didn't help me. I get the error message whether it's installed or not. I filled out the online form for tech support and got a response about two weeks later - response pointed me to the form I already filled out. Tech support - or rather the lack of it has me thinking this may be my last Benq.

13-09-2005	#8 (permalink)
subman3 CD Freaks Rookie Join Date: Jul 2000 Location: Bombay, India Posts: 37	Re: Qvideo 2 problem..machine not qualified??? I too got the "this is not a qualified machine" message when I tried to install this package. I was thinking - does this package require the OS to be XP MCE 2005 ?

13-09-2005	#10 (permalink)
ScottyDog New on Forum Join Date: Dec 2003 Posts: 16	Re: Qvideo 2 problem..machine not qualified??? This is what I got back from BenQ Dear xxxxxxx, --------------------Replied by CSD Josh Puente at 2005/09/13 07:32:25-------------------- Did you purchase an OEM drive or a Retail drive? Because Q-Video will not work with the OEM drive

13-09-2005	#11 (permalink)
ScottyDog New on Forum Join Date: Dec 2003 Posts: 16	Re: Qvideo 2 problem..machine not qualified??? So they must have an oem identifier hardwired into the chip in the drive

13-09-2005	#12 (permalink)
8T8 CDFreaks Resident Join Date: Jun 2004 Posts: 734	Re: Qvideo 2 problem..machine not qualified??? I would say they mean firmware I have a retail 1620 and an OEM 1640 crossflashed to the BenQ retail firmware and Q-Video installed and worked fine with either drive.

13-09-2005	#13 (permalink)
riggits CD Freaks Senior Member Join Date: Mar 2005 Posts: 380	Re: Qvideo 2 problem..machine not qualified??? try updating your firmware... __________________ Pentium D 930, Abit AW8, 1GB DDR2-5400 4x200GB WD SATA + 1x200GB Samsung SATA2 2x250GB WD SATA, 1x250GB Maxtor SATA 1xBenQ DW1650, 1xBenQ DW1640, 2xDW1620 + 2 good power supplies

13-09-2005	#14 (permalink)
biikman CD Freaks Junior Member Join Date: Aug 2005 Posts: 56	Re: Qvideo 2 problem..machine not qualified??? Tried with BSLB, which I assume is the latest for retail or OEM, and no go.

14-09-2005	#21 (permalink)
Delerious New on Forum Join Date: Sep 2005 Posts: 15	Re: Qvideo 2 problem..machine not qualified??? LedZeppelin was that version 5.2.3.21? I have a retail 1640 Made in China . May 2005. No 1620. Firmware BSLB (tried BSKB also).

14-09-2005	#22 (permalink)
LedZeppelin CD Freaks Junior Member Join Date: Sep 2002 Posts: 55	Re: Qvideo 2 problem..machine not qualified??? No, it's 5.2.3.23 __________________ DW1640 BSLB (3) \| DW1655 BCDB (2) \| DW1625 BBIA (1)

14-09-2005	#23 (permalink)
riggits CD Freaks Senior Member Join Date: Mar 2005 Posts: 380	Re: Qvideo 2 problem..machine not qualified??? what does Nero InfoTool report about your setup? screenshot would be nice... __________________ Pentium D 930, Abit AW8, 1GB DDR2-5400 4x200GB WD SATA + 1x200GB Samsung SATA2 2x250GB WD SATA, 1x250GB Maxtor SATA 1xBenQ DW1650, 1xBenQ DW1640, 2xDW1620 + 2 good power supplies

14-09-2005	#24 (permalink)
LedZeppelin CD Freaks Junior Member Join Date: Sep 2002 Posts: 55	Re: Qvideo 2 problem..machine not qualified??? I think system setup doesn't matter, in fact I've istalled it on two different PC, even the 1640 are not really the same, because one was manufactured in april and the other in june (both from Malaysia and upgraded to BSLB). Anyway I can use it only in the PC where I have a Pinnacle PCTV, else Qvideo is completely useless because if you don't have a TVcard and/or a SVHS input and/or a DV input buttons are greyed out (of course you only have 3 buttons, DV - TV - AV). __________________ DW1640 BSLB (3) \| DW1655 BCDB (2) \| DW1625 BBIA (1)

15-09-2005	#25 (permalink)
Delerious New on Forum Join Date: Sep 2005 Posts: 15	Re: Qvideo 2 problem..machine not qualified??? I'll have to look for an updated Qvideo2 to see if that makes a difference. For the other stuff, I have a Hauppauge PVR-150 and a Canopus ADVC-100 hooked up via firewire, so that can't be the reason it's failing.

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