my computer spec....

pentium III 800 mhz...

2 optical drive....lite-on cdrw plus my new benq dvdrw dw1640....
2 HD....first 20gb...second 40 gb...
2 OS.... win 98SE and XP sp2...

the problem is that.... my computer identify my dw1640 only as cd rom..... and it cannot function at all in win 98SE or win XP sp2....

i installed the firmware (BSLB).... did not work.... i also installed all the software such as.... nero and q-suite.... still does not work....

is there anything that i missed....

please help

Hook up the power cable?

i checked....cable is ok....

lite-on cdrw (master).....benq dw1640 (slave)....
the computer identify my new benq dw1640 as cd-rom but stiil cannot operate as cd-rom or as dvd writer.....

i changed benq dw1640 to master and lite-on cdrw to slave but still do not work.....

my lite-on cdrw can operate but as cd-rom only and this happens since end of last year.....

btw.... i reinstall my OS....win 98 SE and win XP sp2....

Another thing... try connecting the 1640 ALONE as master to the IDE port. In some cases two drives won't work together.

sj

tried dw1640 as master alone without slave..... won't work....
i m going to format my harddisk and reinstall XP sp2 and see what happens....

Formatting and OS installs seem to be a favoured solution to everything, got to be Bill Gates' fault again... is the DW1640 properly recognised at POST and does it function at least as a CDROM in DOS?

Not by me

HD formatted ....xp reinstalled.... DW1640 still not working....

it does not function at least as a CDROM in DOS....

n btw what is recognised at POST ....

thanks for replying.....

If it does not work in DOS as a CDROM, I don't think it will ever work in Windows so formatting and re-installing...

Probably a faulty set if you still can't get it to work in another PC, try that 1st though.

What is POST
Press "Pause" button when computer boots (and white text begins rooling on black background) then you will see if your drive is listed (recognised).

Yeah, POST means Power On Self Test.
If possible, if you really want to know if the drive is faulty, best solution is to hook it up in a different PC. Ofcourse you have to find someone who is crazy enough to do this, but it's the only way to find out for sure

Does the drive even power up? Might have a faulty drive..

after formatting... my computer recognised dw1640 as dvdrw.... only once the dw1640 can eject and load....but still fail to read and write.... then when i restart my computer it wont work again.....but still being recognised as dvdrw...

when upgrading firmware BSGB...dw1640 was blinking and upgrading was successful.....
but my new benq does not working at all including eject n loading...

i m going to try my benq on another computer....

thanks again to all.....

You should still be able to load and eject regardless whether the drive is recognized by the system.. Its a basic function that it has to oblige by a manual request, pushing the button on the front of the drive.. If your drive is having problems loading and ejecting manually upon system startup I would change the power rail your using to connect it.. It may be possible that its not getting enough power, a possibility since you have quite an old system.. That also may point to your power supply..

It just could be your power supply and/or the rail your using to power that drive with.. If thats not the cause, I would say you have a bad drive and to RMA..

Go to My Computer ---> Control Panel ---> System --> Device Manger ---> DVD/CD-ROM drives. Your drive should be listed... see if it is installed properly under Device status. Try "unistalling" and then rebooting which will reinstall the drive.

If the thing doesnt work in DOS its definately not going to work under Windows..