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BenQ / Philips Burner Discuss, Can't get tray on 1620 to open??? at CD and DVD Burners forum; I have a Bulk Benq 1620 that I had working before. I reinstalled Win XP and now I can't get the tray to open. It shows up correctly in device Manager and Nero info(name,speeds,everything) but I can't eject the tray? I'm using windows drivers


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Old 24-03-2005   #1 (permalink)
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Can't get tray on 1620 to open???

I have a Bulk Benq 1620 that I had working before. I reinstalled Win XP and now I can't get the tray to open. It shows up correctly in device Manager and Nero info(name,speeds,everything) but I can't eject the tray? I'm using windows drivers not NVidia. As I said it worked fine before,what could be wrong?? I have a CD burner also that opens fine.
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Old 24-03-2005   #2 (permalink)
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Re: Can't get tray on 1620 to open???

I changed mine with same problem to other power cable and it helped.
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Old 24-03-2005   #3 (permalink)
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Re: Can't get tray on 1620 to open???

But mine was working on the same connections before I reinlstalled Win XP.
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Old 24-03-2005   #4 (permalink)
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Re: Can't get tray on 1620 to open???

Mine was working fine too, but suddenly it stopped to open.
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Old 25-03-2005   #5 (permalink)
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Re: Can't get tray on 1620 to open???

Tried another drive in its place. Worked!!!!!
The BenQ is getting RMA'd tomorrow. Its packed and ready to go.
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Old 25-03-2005   #6 (permalink)
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Re: Can't get tray on 1620 to open???

This happened to me yesterday, and when I rebooted it was fine.

That pinhole eject hole didn't help one bit either....
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Old 25-03-2005   #7 (permalink)
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Re: Can't get tray on 1620 to open???

You can eject the tray by pushing the button during the bootup process, even before it starts loading XP. At least that's a way to check if something is OS dependent.
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Old 25-03-2005   #8 (permalink)
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Re: Can't get tray on 1620 to open???

Mine won't open when using the ejct button, I have to open using the Nero eject tool. When the tray is open is I press the eject button it does close so obviously the button is working ok. Does yours close when you press the button?

Interestingly when I press the eject button (with a CD in the drive) the green light goes out but the tray just doesn't open.
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Old 26-03-2005   #9 (permalink)
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Re: Can't get tray on 1620 to open???

Quote:
Originally Posted by SteveGodfrey
Mine won't open when using the ejct button, I have to open using the Nero eject tool. When the tray is open is I press the eject button it does close so obviously the button is working ok. Does yours close when you press the button?

Interestingly when I press the eject button (with a CD in the drive) the green light goes out but the tray just doesn't open.
Very strange
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