See reply below. After basically stating that *NO* DVDs work in the drive, regardless of type, they now want me to list exactly what DVDs I tried. I know, in some cases it may matter, but somehow I don't think the fact I tried "Fox's Girl With A Pearl Earing", "Warner's It's All Gone Pete Tong", "Reader's Digest's Yesterdays Britain" "HP 8x DVD-R 4.7GB" and various other media I had lying around is really gonna add anything else to the description?

Are they just trying to fob me off, cos it kinda sounds like it.





From : BENQ Europe Support
Subject : RE: Tech Feedback Form: DW1650

Dear Sir,

You haven't mentioned anything about the dvd media you are using. Are
you using dvd media from our dvd media list. If the problem persists
please contact our support hotline on www.benq.co.uk .

BenQ Support


-----Original Message-----
To: BENQ UK Support
Subject: Tech Feedback Form: DW1650


Problem Description:
~~~~~~~~~~~~~~~~~~~~
Purchased a refurbished DW1650 from Komplett.co.uk on 31st October 2006.


The drive appears to intermittently refuse to read DVDs of all types,
and has done so since purchsing. It will read CDs and burn DVDs fine.

At times the drive works perfectly, and will continue to do so until the
PC is shut off. At other times, about twice a day, though varying with
the system it's in, it will refuse to read DVDs, doing this from boot
and continuing for a short amount of time. The problem is only solved by
waiting, usually for a number of hours. Rebooting the system does not
solve the problem. Sometimes if left for an hour and rebooted at various
times inbetween, the drive will eventually work on one of the boots, and
continue to do so for anywhere between an hour and a day.

At all times, the drive continues to be recognized by BIOS / operating
system, and will read CDs and burn DVDs fine. DVD-Rs, whether containing
data or not, are recognized as blank discs and can be burnt to, and also
scanned with the QSuite tool, but trying to access them through Windows
Explorer gives the error message "Drive not accessible. Incorrect
function". DVD-ROMs are not recognized at all, and accessing the drive
through Windows Explorer will give the error "Please insert a disc into
drive".

When the problem occurs, inserting a DVD will cause the green light to
flash a number of times, followed by a clicking noise from within the
drive. This happenes between two and three times, and either the light
will then stay on in the case of DVD-Rs, or remain off in the case of a
DVD-ROM. When the problem does not occur, for either DVD-R or DVD-ROM
the light will flash a number of times and then remain on.

I've tried numerous things to fix the problem, and the problem persists
throughout. These include:

Updating firmware to BCHC and BCIC.
Trying the drive in multiple PCs (including one with an nForce2 chipset
and one with a VIA chipset).
Using the drive in multiple operating systems on the same PC (Windows XP
Pro and Suse 10.1).
Updating various drivers in Windows (IDE and disk drive).
Uninstalling various software in Windows (QSuite, Nero, disabling
various startup programs).
Changing IDE transfer mode of the drive.
Changing IDE cables and master / slave positioning.
Enabling / disabling IMAPI cd-burning service.

I'm now almost 100% certain there is a fault with the drive itself, but
would obviously like your input incase you know of a solution to the
problem and if not, if I should contact either the company I purchased
the drive from or BenQ to return the drive for a replacement.

just realised, i actually told them the media works fine on many occasions anyway, so it can't be too hard to assume that the media is perfectly compatible

still, if they want it, i can compile a list of every dvd i try. they'll have fun fun fun looking through that lot

ps. why does the edit button have to dissapear after a few minutes

You got a time machine? Great.

Concerning your drive - contact the dealer you bought it from.

Michael

well.. i knew it wasn't september

august. and yeah, i prolly will...