Just a Thanks ANY DVD - Club CDFreaks

nascarmike · 06-01-2007

Just a short thank you. I know all you usualy hear are the problems but I respect the hard work you are doing. All these upgrades withen just a short period of time! I guess Windows Vista has kept you busy. Thanks again and keep up the good work!

Liquidmagic · 06-01-2007

Nice nascarmike. Im sure slysoft will appreciate comments like yours after all the gripes they have been hearing lately.

**alan1476** · 06-01-2007

This program is just the best at what it does. There are no comparisons. The duo of AnyDVD & CloneDVD2 is simple and does exactly what it claims.

*SlySoft* · 07-01-2007

Thank you all so much for your support. Without you our products would be worthless.

*zaq* · 07-01-2007

Quote:

Originally Posted by alan1476

This program is just the best at what it does. There are no comparisons. The duo of AnyDVD & CloneDVD2 is simple and does exactly what it claims.

That says it all

and thanks James and other SS staff
keep up the great work

*crossg* · 07-01-2007

Quote:

Originally Posted by alan1476

This program is just the best at what it does. There are no comparisons. The duo of AnyDVD & CloneDVD2 is simple and does exactly what it claims.

You could not have said it better. Great product, great support.

zycore · 07-01-2007

Great software! The BEST!.......Customer service on the other hand could use some improvment.

*Bob* · 07-01-2007

Quote:

Originally Posted by crossg

You could not have said it better. Great product, great support.

Yep and always has been

*Tru* · 07-01-2007

Quote:

Originally Posted by zycore

Customer service on the other hand could use some improvment.

You think so? I don't. I recently tried to receive support from Asus and Cyberlink.

Compared to these two examples SlySoft support is outstanding considering the price of the products (with lifetime free upgrades).

Number99 · 07-01-2007

Thank you SlySoft!

Lord Croft · 07-01-2007

Quote:

Originally Posted by zycore

Great software! The BEST!.......Customer service on the other hand could use some improvment.

Yes, I agree. Improve your customer service SlySoft, please.

DetroitBaseball · 07-01-2007

I thought Slysoft's customer service was the best.

zycore · 08-01-2007

Quote:

Originally Posted by Tru

You think so? I don't. I recently tried to receive support from Asus and Cyberlink.

Compared to these two examples SlySoft support is outstanding considering the price of the products (with lifetime free upgrades).

Well I sent them (Slysoft Support Ticket) an email through the support feature on Slysofts web site 6 days ago and no reply. The next day I had another issue and sent a support email and still no response from either support tickets. In my opinion that dose not constitute GREAT customer service. I am not flaming slysoft in any way just stating facts. By the way I think it’s the best DVD back up software money can buy I would just like better customer service.

*BeLooken* · 08-01-2007

Zycore -

Perchance have you ever contacted Microsoft, Adobe, Dell, or Hewlett Packard Technical Support? All you will ever get from them is a “Canned” E-Mail stating that they have received your initial E-Mail and absolutely nothing else. In my 25 + years of use of these companies products I have NEVER had any of these companies return any of my E-Mail correspondence with a meaningful response.

Then have you attempted to contact Microsoft, Adobe, Dell, or Hewlett Packard Customer Service by telephone? All you will be able to accomplish is to enter their automated Voice Mail system and get entangled in a endless loop of forwarded Voice Mail boxes. You will never be able to contact a real LIVE person and will never have ANYONE return your phone call.

Considering all factors I believe SlySoft has fully demonstrated that they have excellent Customer Service.

BeLooken

Tom Xiang · 08-01-2007

Quote:

Originally Posted by zycore

Well I sent them (Slysoft Support Ticket) an email through the support feature on Slysofts web site 6 days ago and no reply. The next day I had another issue and sent a support email and still no response from either support tickets. In my opinion that dose not constitute GREAT customer service. I am not flaming slysoft in any way just stating facts. By the way I think it’s the best DVD back up software money can buy I would just like better customer service.

Hi zycore,
pls send me a PM with the ticket numbers, I'll check what happened. The last few weeks we had about 800 Mails a day but never more than 48 hours of response time.
Thanks
Tom

zycore · 08-01-2007

Quote:

Originally Posted by Tom Xiang

Hi zycore,
pls send me a PM with the ticket numbers, I'll check what happened. The last few weeks we had about 800 Mails a day but never more than 48 hours of response time.
Thanks
Tom

Thank you Tom. I just sent you the Support ticket numbers "The squeaky wheel gets the oil as my Dad used to say"

zycore · 08-01-2007

Quote:

Originally Posted by BeLooken

Zycore -

Perchance have you ever contacted Microsoft, Adobe, Dell, or Hewlett Packard Technical Support? All you will ever get from them is a “Canned” E-Mail stating that they have received your initial E-Mail and absolutely nothing else. In my 25 + years of use of these companies products I have NEVER had any of these companies return any of my E-Mail correspondence with a meaningful response.

Then have you attempted to contact Microsoft, Adobe, Dell, or Hewlett Packard Customer Service by telephone? All you will be able to accomplish is to enter their automated Voice Mail system and get entangled in a endless loop of forwarded Voice Mail boxes. You will never be able to contact a real LIVE person and will never have ANYONE return your phone call.

Considering all factors I believe SlySoft has fully demonstrated that they have excellent Customer Service.

BeLooken

First of all as stated in my previous post I am not Flaming Slysoft. Second Microsoft, Dell, HP, Adobe might have bad customer service but dose that give another company the right not to respond to a support email? Yes some companies have better support than others. Yes some people might get a fast responce from Slysoft but my personal experiance has been different. I am not saying I dont like the product. I love this software. My problem is being adressed so lets move on. thanks for you help Tom.

Tom Xiang · 08-01-2007

zycore,

Thanks for the PM and infos provided....

Meanwhile I've found your original mails and forwarded them to our head of support, John Smith (... is indeed his real name

), he will reply to you the next few minutes.

I'm still investigating what happened with your requests. As soon as I found out, I'll let you know...

Sorry for any inconveniences...

Tom

zycore · 09-01-2007

Quote:

Originally Posted by Tom Xiang

zycore,

Thanks for the PM and infos provided....

Meanwhile I've found your original mails and forwarded them to our head of support, John Smith (... is indeed his real name

), he will reply to you the next few minutes.

I'm still investigating what happened with your requests. As soon as I found out, I'll let you know...

Sorry for any inconveniences...

Tom

Thanks again Tom I got my responce from Slysoft Tech support.

Tom Xiang · 09-01-2007

Quote:

Originally Posted by zycore

Thanks again Tom I got my responce from Slysoft Tech support.

...but I owe you still an explanation why it took that long.

Tom

06-01-2007	#1 (permalink)
nascarmike CD Freaks Junior Member Join Date: Jan 2006 Location: Justin Texas Posts: 69	Just a Thanks ANY DVD Just a short thank you. I know all you usualy hear are the problems but I respect the hard work you are doing. All these upgrades withen just a short period of time! I guess Windows Vista has kept you busy. Thanks again and keep up the good work! __________________ athalon manchester 64 dual core 3800+ msi k8n neo4 sli-e,kingston cas 2.5 ram, ATI X1800XT, 2- 250gb seagate 7200.8 sata in raid-0 (i know but i wanted to try it out),sony 810a,memorex 16x16 dl, mitsumi 7 in 1 floppy /reader,antec sonata II case. samsung sync master 19in. 450 wat Antec true power psu.

06-01-2007	#2 (permalink)
Liquidmagic CD Freaks Senior Member Join Date: Jun 2006 Location: Bedford, Indiana USA Posts: 301	Re: Just a Thanks ANY DVD Nice nascarmike. Im sure slysoft will appreciate comments like yours after all the gripes they have been hearing lately.

06-01-2007	#3 (permalink)
alan1476 Moderator & Software Editor Join Date: May 2005 Location: Watching you Posts: 12,804	Re: Just a Thanks ANY DVD This program is just the best at what it does. There are no comparisons. The duo of AnyDVD & CloneDVD2 is simple and does exactly what it claims. __________________ I do not provide technical support over E-mail or Private Message Please post your questions on the Forum Sign up to CD Freaks Register Here FORUM RULES Need some help ? Please use our search function first Join us on the CDFreaks Folding@Home Team! Read more here Get WinDWFlash HERE My Computer specs are HERE

07-01-2007	#4 (permalink)
SlySoft SlySoft Team Member Join Date: Dec 2003 Posts: 992	Re: Just a Thanks ANY DVD Thank you all so much for your support. Without you our products would be worthless. __________________ James SlySoft products

07-01-2007	#7 (permalink)
zycore CD Freaks Junior Member Join Date: Dec 2006 Location: California Posts: 55	Re: Just a Thanks ANY DVD Great software! The BEST!.......Customer service on the other hand could use some improvment. __________________ Abit IS7-E2 Mother Board P4 3.0 Ghz HT 2 Gigs DDR ram Light on DVD+R DL Lightscribe (Lite on DVDRW SHM-165H6S HS06 2005/12/23 20:37) Sony DVD Rom ( Sony DVDROM DDU1612DYS1 Audigy 4 Sound card Geforce 7800 GS CO 256MB AGP Western Digital external hard drive 250 Gigs USB 2.0 Western Digital Internal Hard Drive 120 Gigs Standard Hard drive 80 Gigs 500 Watt PSU Coolermaster X-Infinity full tower case 3 case fans 4 internal hard drive fans Win xp Pro SP2

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07-01-2007	#10 (permalink)
Number99 New on Forum Join Date: Feb 2006 Posts: 16	Re: Just a Thanks ANY DVD Thank you SlySoft! __________________

07-01-2007	#12 (permalink)
DetroitBaseball CD Freaks Senior Member Join Date: Dec 2006 Posts: 251	Re: Just a Thanks ANY DVD I thought Slysoft's customer service was the best.

08-01-2007	#14 (permalink)
BeLooken CDFreaks Resident Join Date: Feb 2004 Posts: 656	Re: Just a Thanks ANY DVD Zycore - Perchance have you ever contacted Microsoft, Adobe, Dell, or Hewlett Packard Technical Support? All you will ever get from them is a “Canned” E-Mail stating that they have received your initial E-Mail and absolutely nothing else. In my 25 + years of use of these companies products I have NEVER had any of these companies return any of my E-Mail correspondence with a meaningful response. Then have you attempted to contact Microsoft, Adobe, Dell, or Hewlett Packard Customer Service by telephone? All you will be able to accomplish is to enter their automated Voice Mail system and get entangled in a endless loop of forwarded Voice Mail boxes. You will never be able to contact a real LIVE person and will never have ANYONE return your phone call. Considering all factors I believe SlySoft has fully demonstrated that they have excellent Customer Service. BeLooken

08-01-2007	#18 (permalink)
Tom Xiang SlySoft Team Join Date: Dec 2006 Location: Antigua Posts: 35	Re: Just a Thanks ANY DVD zycore, Thanks for the PM and infos provided.... Meanwhile I've found your original mails and forwarded them to our head of support, John Smith (... is indeed his real name ), he will reply to you the next few minutes. I'm still investigating what happened with your requests. As soon as I found out, I'll let you know... Sorry for any inconveniences... Tom __________________ Tom Xiang http://www.slysoft.com

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