Originally Posted by scojospo

I did download the trial version of this, but I have no idea how to use it. Where are the tutorial pages? I can't find a "how-to" section on slyware website..... thanks

Originally Posted by scojospo

Hopefully when I get the correct discs they will burn with no problem. Again, thanks!

Originally Posted by gulfwindx

Is the sound diabled in the trial version of anydvd?? V5.8.3.1

Originally Posted by honeybadger

I use 1 Click software, and Any DVD, with 2 BenQ burners with great success. To Stan, who has so many questions. I think the people at Any DVD have better things to do, than to spend 2 hours answering your involved questions for your $30. Your tripping.

Originally Posted by sweyman

This may not be the proper place for me to put this but here is my tech support experience with AnyDVD and cloneDVD support. Please note that each answer I received back from Bernd really didn't answer anything. This has been going on for days now.

You decide whether to get involved with SlySoft or not. I'm not.


< original and current thread I have going with Bernd Hartings at SlySoft about problems I've been having testing AnyDVD and cloneDVD under different circumstances. Note the lack of any real help here. The thread has NOT been modified in any way other than to take out my email address. >

Greetings Bernd,

I gave you no less than three tries to answer a couple of questions I had. You avoided the questions each time telling me to try the software the first time, try the software before I comment on its abilities the second time (effectively the same answer) and the third time you told me exactly what I told you in my message to you, AVOIDING AGAIN answering my direct questions and telling me you don't have any control over CloneDVD (effectively washing your hands of any responsibility for it). I can only imagine the fun you must have playing ping pong with your customers between you (AnyDVD) and Elaborate (cloneDVD) when problems arise. Do I really want to take a chance on that kind of support? No fuc*king way thank you... I support and purchase IBM Mainframes for a living and have enough fun with them without having to take it up the, well you know where, from developers like yourself who have no time to talk with customers who you obviously think have no idea what they are talking about let alone asking.

Congratulation, you just blew a sale and any future business. I can't imagine how anyone puts up with your kind of support. It truly sucks.

Have a nice life and hope no one ever asks me what I think about AnyDVD and its support...


-----Original Message-----
From: SlySoft Support [mailto:support@slysoft.com]
Sent: Wednesday, March 16, 2005 6:48 AM
To: Stan Mail
Subject: Re: SlySoft (en ticket 1110580308)

Hello Stan,

We offer free lifetime upgrades for AnyDVD and CloneCD. Once
you have bought a license for these programs you get all
updates of the respective program for free.

CloneDVD is limited to one year free updates. After this
period you'll have to buy a new license in order to be able
to update further.
CloneDVD is not our program, it is made by Elaborate Bytes
(http://elby.ch). Therefore we have no influence on the
license terms of this program.

Best regards
Bernd Hartings
SlySoft, Inc.
http://slysoft.com

----- Original Message -----
From: "Stan Mail"
To: "'SlySoft Support'" <support@slysoft.com>
Sent: Tuesday, March 15, 2005 10:03 PM
Subject: RE: SlySoft (en ticket 1110580308)


>
> I DID try out the programs, had some LEGITIMATE
problems, and have some
> LEGITIMATE questions. I find it interesting that you
won't take the time to
> answer them. If this is the kind of support you give once
I've bought I'm a
> little concerned.
>
> Simply put.
>
> 1. If I purchase AnyDVD which has lifetime support and
buy CloneDVD,
> will I need to buy another copy of CloneDVD (which only
has a 1 year support
> policy) to ensure that I can copy all formats given that
ICopyDVDs2 and
> XCOPY Platinum HANG ON MY MACHINE WHEN I USE AnyDVD to
copy a Sony encrypted
> disk (I'm a little concerned that you have not even asked
me anything about
> this). Now, I am a developer myself and I can appreciate
not wanted to take
> time to answer every Tom, Dick and Dipshit's questions but
please...take a
> minute or two to answer me specifically without just
saying 'try before you
> buy'. I've been building computers since 1987. I know
what I am doing an
> how to test software and the questions to ask. It's up to
you (or the
> developer if you aren't he) to answer them.
>
> If you can't take the time to do this now I don't see
you doing it later
> and am not going to spend the dollars for bad support.
I'm hoping I caught
> you on a bad day, as I am not trying to offend, just get
some answers to my
> questions.
>
> Stan
>
>
> -----Original Message-----
> From: SlySoft Support [mailto:support@slysoft.com]
> Sent: Monday, March 14, 2005 7:55 AM
> To: Stan Mail
> Subject: Re: SlySoft (en ticket 1110580308)
>
> Hello Stan,
>
> Thank you for your message.
>
> 1. Try out our programs before speculating about their
> capabilities, please.
> 2. Try out our programs before speculating about their
> capabilities, please.
> 3. Try out our programs before speculating about their
> capabilities, please.
>
> Best regards
> Bernd Hartings
> SlySoft, Inc.
> http://slysoft.com
>
> ----- Original Message -----
> From: "Stan Mail"
> To: "'SlySoft Support'" <support@slysoft.com>
> Sent: Sunday, March 13, 2005 9:08 PM
> Subject: RE: SlySoft (en ticket 1110580308)
>
>
> >
> >
> > I appreciate the response Bernd but still have
questions
> as in the
> > original message. The Sony DVD's are the only ones I
have
> any trouble with
> > and the only reason I am looking at replacing DVD43. I
> already have 4-5 DVD
> > copy programs.
> >
> >
> >
> > 1. Is it the AnyDVD program alone that provides
the
> CSS decryption
> > entirely or are parts of Clone DVD required?
> >
> > 2. DVDRegion and CSS for Free also offer Sony
Arcos
> decryption and
> > they also have a dvd writer program that they offer
> lifetime updates for.
> > Is there a reason why there is only a one year agreement
> on the CloneDVD
> > software? I do not wish to purchase a new copy of
> CloneDVD each year to
> > ensure CSS decryption abilities.
> >
> > 3. Is there a reason why I cannot get AnyDVD to
> work with my store
> > bought version of ICopyDVDs2? Or with my downloaded
> version of DVD XCopy
> > Platinum (both hang)? I have a Pioneer A08 dual
writeable
> DVD and a Plextor
> > PX-712A. It's pretty common equipment, both of which
are
> at their latest
> > firmware levels. Running WinXP SP2 on a home built
> screamer.
> >
> >
> >
> > I realize hardware questions as in #3 can be hard to
> answer but if you can
> > answer the first two questions I would consider
purchasing
> the package of
> > AnyDVD, CloneDVD and CloneCD from the SlySoft website.
> >
> >
> >
> > Regards,
> >
> >
> >
> > Stan
> >
> >
> >
> > -----Original Message-----
> > From: SlySoft Support [mailto:support@slysoft.com]
> > Sent: Sunday, March 13, 2005 2:32 PM
> > Subject: Re: SlySoft (en ticket 1110580308)
> >
> >
> >
> > Hello
> >
> >
> > Thank you for your email.
> >
> >
> >
> > Currently only CloneDVD is able to burn all known copy
> >
> > protections there are. Most other programs have problems
> >
> > burning ARccOS protected movies.
> >
> >
> >
> > Try it out, it's free for 21 days:
> >
> > http://www.slysoft.com/en/download.html
> >
> >
> >
> > Best regards
> >
> > Bernd Hartings
> >
> > SlySoft, Inc.
> >
> > http://slysoft.com
> >
> >
> >
> >
> >
> > ----- Original Message -----
> >
> >
> > To: <info@slysoft.com>
> >
> > Sent: Friday, March 11, 2005 11:31 PM
> >
> > Subject: SlySoft (en ticket 1110580308)
> >
> >
> >
> >
> >
> > > I have been using DVD43 for quite some time now but
> due
> >
> > to
> >
> > > the new Sony ArcOS protection I am looking for another
> >
> > > solution. I have tried AnyDVD and for the most part
it
> >
> > > works fine (some movies I have to wait a little while
> for
> >
> > a
> >
> > > patch to work [The Forgotten, The Grudge]).
> >
> > > I typically use both ICopyDVDs2 and a version of
DVD
> >
> > > Xcopy with the ripper. Along with DVD43 this has
worked
> >
> > > for me great, except for Sony. When copying a Sony
> movie
> >
> > > using AnyDVD and ICopyDVDs2 or DVDXcopy, both
processes
> >
> > > freeze causing me to have to reboot the machine.
> >
> > > I don't mind purchasing a program to do what I need
> (I
> >
> > > am a programmer myself) but I looked at your offers
and
> >
> > > have a question. You provide free lifetime updates
for
> >
> > > AnyDVD and Clone CD but NOT CloneDVD. Why not
CloneDVD?
> >
> > > Is there functionality in there not covered by the
> AnyDVD
> >
> > > Copyright protection removal that isn't apparent. The
> >
> > > ICopyDVDs2 and DVD Xcopy freezing worries me. Using
> >
> > > CloneDVD and the AnyDVD driver seems to work.
> >
> > > Am I going to have to buy this program every year
in
> >
> > > order to handle Sony movies?
> >
> > > regards,
> >
> > > Stan
> >
> > > I am also looking at DVDRegionFree as well but am
> >
> > > leaning toward your product provided it does what I
need
> >
> > > without my having to buy CloneDVD once a year.
> >
> > >
> >
> > >
> >
> > >
> >
> >
> >
> >
>
>
>
>

Originally Posted by Alice Needs Help