DRW1004IM reads/writes CDRs but no DVDs/DVDRs - Club CDFreaks

orbital · 23-11-2003

Hi,

(posted this before in big bad "BTC Dual Format DVD Writer" thread, but a new thread seemed more appropriate after all)

About two weeks after I bought my BTC DRW1004IM (firmware 039, MediaMarkt in Amsterdam) it does only seem to read or write CDs/CDRs. Thats right, it even does not read regualr DVDs I have, let alone DVD-Rs. To be precise: when I put a DVD in the drive Windows Explorer shows it as empty.

I've tried the following things (according to the well known First Aid kit) without succes:
- Flashed firmware 045
- Tried the drive alone on secondairy IDE master or slave
- flashed my motherboard with the latest BIOS and checked proper BIOS settings.
- installed the latest drivers for my motherboard
- flashed firmware 043 (I recently noticed there was no 045 anymore on BTC's site, but 043, so I guessed perhaps 045 had some problems)
- kept fingers crossed a lot while flashing.

Current Nero Infotool report:
Drive : DVDRW IDE1004
Type : DVD-R/RW Combo Drive
Firmware Version : 0043
Buffer Size : 2 MB
Date : ?
Serial Number : AD76FD5E
Drive Letter : D:\
Location : 2:0
Mechanism : Tray
Read Speed : 40, 32, 28, 24, 20, 16, 8, 4 X
Write Speed : 40, 32, 24, 16, 10, 4 X

Read CD Text : Yes
Return C2 Pointers : Yes
Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : Yes
Read DVD-RAM : No
Read DVD-R : Yes
Read DVD-RW : Yes
Read DVD+R : Yes
Read DVD+RW : Yes
Read Digital Audio : Yes
Read CD+G : No
Read VideoCD : Yes

Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : Yes
Write DVD-RW : Yes
Write DVD+R : Yes
Write DVD+RW : Yes
Write DVD-RAM : No
Buffer Underrun Protection : Yes
Mount Rainier : No
Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96

Region Protection Control : RPC II
Region : 2
Changes User : 4
Changes Vendor : 4

Hardware:
Processor: Intel Pentium 4A, 2533 MHz
Motherboard: VIA P4PB 400, Chipset: VIA VT8754 Apollo P4X400
Primary IDE, master: harddisk
Secondary IDE, master: DRW1004IM
(Secondary IDE slave: DVD-ROM 16x)

Any clues?

*pdu* · 23-11-2003

Hi orbital,

Seems like you have already tried everything possible. Some other users have reported the same problem so the drive may just be defective. Hopefully Marco will read your post and advise accordingly.

Cheers,
Peter

Marco BTC · 24-11-2003

That's right. This problem has been reported before and can't be fixed with a firmware update.

Please return the drive to your dealer and get a replacement.

After you receive a replacement, I recommend to first update the firmware to V0043 or later, then start installing software and burning DVDs.

Marco
BTC Europe Support

**Liggy** · 24-11-2003

What's the reason for so many drives failing to recognize DVDs after a while with these old firmwares? Some internal EEPROM-data that is accidentally overwritten?

I'm just curious, because I had the same problem with my drive.

Marco BTC · 24-11-2003

We're not 100% sure, but we think it's pickup head burn out due to accidental laser power overload. V0043 firmware has overload protection.

23-11-2003	#1 (permalink)
orbital New on Forum Join Date: Nov 2003 Location: Gouda, Netherlands Posts: 1	DRW1004IM reads/writes CDRs but no DVDs/DVDRs <a href='http://adstats.cdfreaks.com/www/delivery/ck.php?n=a13febf7&cb=INSERT_RANDOM_NUMBER_HERE' target='_blank'><img src='http://adstats.cdfreaks.com/www/delivery/avw.php?zoneid=30&cb=INSERT_RANDOM_NUMBER_HERE&n=a13febf7' border='0' alt='' /></a> Hi, (posted this before in big bad "BTC Dual Format DVD Writer" thread, but a new thread seemed more appropriate after all) About two weeks after I bought my BTC DRW1004IM (firmware 039, MediaMarkt in Amsterdam) it does only seem to read or write CDs/CDRs. Thats right, it even does not read regualr DVDs I have, let alone DVD-Rs. To be precise: when I put a DVD in the drive Windows Explorer shows it as empty. I've tried the following things (according to the well known First Aid kit) without succes: - Flashed firmware 045 - Tried the drive alone on secondairy IDE master or slave - flashed my motherboard with the latest BIOS and checked proper BIOS settings. - installed the latest drivers for my motherboard - flashed firmware 043 (I recently noticed there was no 045 anymore on BTC's site, but 043, so I guessed perhaps 045 had some problems) - kept fingers crossed a lot while flashing. Current Nero Infotool report: Drive : DVDRW IDE1004 Type : DVD-R/RW Combo Drive Firmware Version : 0043 Buffer Size : 2 MB Date : ? Serial Number : AD76FD5E Drive Letter : D:\ Location : 2:0 Mechanism : Tray Read Speed : 40, 32, 28, 24, 20, 16, 8, 4 X Write Speed : 40, 32, 24, 16, 10, 4 X Read CD Text : Yes Return C2 Pointers : Yes Read CD-R : Yes Read CD-RW : Yes Read DVD-ROM : Yes Read DVD-RAM : No Read DVD-R : Yes Read DVD-RW : Yes Read DVD+R : Yes Read DVD+RW : Yes Read Digital Audio : Yes Read CD+G : No Read VideoCD : Yes Write CD-R : Yes Write CD-RW : Yes Write DVD-R : Yes Write DVD-RW : Yes Write DVD+R : Yes Write DVD+RW : Yes Write DVD-RAM : No Buffer Underrun Protection : Yes Mount Rainier : No Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96 Region Protection Control : RPC II Region : 2 Changes User : 4 Changes Vendor : 4 Hardware: Processor: Intel Pentium 4A, 2533 MHz Motherboard: VIA P4PB 400, Chipset: VIA VT8754 Apollo P4X400 Primary IDE, master: harddisk Secondary IDE, master: DRW1004IM (Secondary IDE slave: DVD-ROM 16x) Any clues?

23-11-2003	#2 (permalink)
pdu CDFreaks Resident Join Date: Jan 2003 Location: Denmark Posts: 1,124	orbital Hi orbital, Seems like you have already tried everything possible. Some other users have reported the same problem so the drive may just be defective. Hopefully Marco will read your post and advise accordingly. Cheers, Peter

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24-11-2003	#3 (permalink)
Marco BTC BTC Support Join Date: Oct 2003 Posts: 212	That's right. This problem has been reported before and can't be fixed with a firmware update. Please return the drive to your dealer and get a replacement. After you receive a replacement, I recommend to first update the firmware to V0043 or later, then start installing software and burning DVDs. Marco BTC Europe Support

24-11-2003	#4 (permalink)
Liggy CD Freaks System Admin Join Date: Apr 2002 Location: Monkey Island Posts: 5,058	What's the reason for so many drives failing to recognize DVDs after a while with these old firmwares? Some internal EEPROM-data that is accidentally overwritten? I'm just curious, because I had the same problem with my drive.

24-11-2003	#5 (permalink)
Marco BTC BTC Support Join Date: Oct 2003 Posts: 212	We're not 100% sure, but we think it's pickup head burn out due to accidental laser power overload. V0043 firmware has overload protection.

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