Lost my Mount/Un-mount Menu Options - Club CD Freaks

briannyc · 15-03-2006

Hello: I hope someone can answer this. I updated Alcohol to the latest version, 195 3828. After upgrading, my virtual devices (2) are fine but I can no longer just click on the Virtual Drive and select Mount or Unmount. The menu options are gone. I have to open up Alcohol and go to the drives that way and select mount or unmount. Anyone know how to get the Right click menu options back? I would always just have a shortcut on my desktop to the virtual drive for easy mounting and unmounting. It is the same for them in my computer as well. I uninstalled Alcohol, deleted regisrty keys, re-installed and still the same. Any help is appreciated.

Thanks

spinejam · 09-04-2006

I have the same situation. No solutions yet.

**phoenix** · 09-04-2006

We keep asking for you guys to post us your system reports from within Alcohol but as no one seems to do so we cant look into the problem for you !

spinejam · 09-04-2006

reinstalled 2x and now it works fine. Thanks anyway!

N_laplaca · 21-04-2006

Quote:

Originally Posted by phoenix

We keep asking for you guys to post us your system reports from within Alcohol but as no one seems to do so we cant look into the problem for you !

I sent my system report to to alcohol_dev@alcohol-soft.com almost a week ago but have not heard anything back yet. Here it is.

**phoenix** · 23-04-2006

@N_laplaca

If you sent it and did not receive a reply then we did not receive it, this problem has now been identified and we hope to resolve it in an updated version shortly.

As your system report has private information concerning you, could you edit your post and remove it, you might also like to PM me to arrange for an account on our support forum where we can deal with any other problems you may have.

With regards to us not receiving your mail we are putting into place a new system for contacting us to combat non receipt of mails, information about this will be available shortly on our site and support forum.

The_Smart_Guy · 25-04-2006

Quote:

Originally Posted by briannyc

Hello: I hope someone can answer this. I updated Alcohol to the latest version, 195 3828. After upgrading, my virtual devices (2) are fine but I can no longer just click on the Virtual Drive and select Mount or Unmount. The menu options are gone. I have to open up Alcohol and go to the drives that way and select mount or unmount. Anyone know how to get the Right click menu options back? I would always just have a shortcut on my desktop to the virtual drive for easy mounting and unmounting. It is the same for them in my computer as well. I uninstalled Alcohol, deleted regisrty keys, re-installed and still the same. Any help is appreciated.

Thanks

If your still wondering about this problem the thing that works for me is to "Restart" the computer. It alwasy works on a fresh start.

**zamiell** · 27-04-2006

You can now use http://support.alcohol-soft.com/en/emailsupport.php to send your system reports to the support team.

Urban_Gangsta · 03-05-2006

Yo i got da solution u got to add files to alchol 120%. Dont clear the histroy

**zamiell** · 03-05-2006

They're referring to the context menu where you right click on an image in explorer and can mount/unmount it. As Phoenix has suggusted, PM him a system report so he can look in to the matter for you.

Kaminariko · 11-06-2006

I'm pretty sure it's related to one of the values in the registry that got changed by a recent Windows update since it screwed up some of my other shell extensions and context menu handlers too. I really don't know which ones specifically but I have a couple of registry fixes for some other software with the same problem and they both refer to this:

http://groups.google.com/group/micro...a2c760b7ade4e0

btw, on my machine, it was MS update KB908531 with the verclsid.exe update that changed the "approved, blocked, and cached" keys under "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions"

**zamiell** · 11-06-2006

Cough * System Report * Cough

Also noticed in the images above the downloading of Need For Speed. This is against forum and Alcohol's policy.

Latrosicarius · 24-06-2006

Quote:

Originally Posted by zamiell

They're referring to the context menu where you right click on an image in explorer and can mount/unmount it. As Phoenix has suggusted, PM him a system report so he can look in to the matter for you.

Correct, please check out the following image (ignore the red arrows, as they are not applicable for this topic). This "Mount Image" menu sometimes disapears and only returns upon reboot.

Quote:

Originally Posted by zamiell

Cough * System Report * Cough

I see everyone else here must be using a pirated copy. Therefore, since nobody is giving you a report, you can use mine:

[System report deleted at request of alcohol support team]

reasonsnotrules · 24-06-2006

i'm not sure if this is relevant, but have you doublechecked the options? under virtual drive then "shell extension" do you have a checkmark next to each file format that you wish to have the "mount image" option show up next to upon right clicking?

always a good idea to check the basics, right!

Latrosicarius · 24-06-2006

Quote:

Originally Posted by reasonsnotrules

i'm not sure if this is relevant, but have you doublechecked the options? under virtual drive then "shell extension" do you have a checkmark next to each file format that you wish to have the "mount image" option show up next to upon right clicking?

always a good idea to check the basics, right!

I do. Not sure about the other guy, but it was working good before the upgrade, and the option is still selected. I believe it's something else. Thanks tho.

axonix · 06-07-2007

Same problem... A re-install did the trick!

mmattera · 06-07-2007

Good luck sending an email with your system report to Alcohol. They NEVER get thru. I've been a customer for almost 3 weeks now and they still cant receive my emails. And Ive tried 3 different email accounts.

Mike

**phoenix** · 06-07-2007

Sorry Mike, But I have to disagree with you, if your using the online contact form http://support.alcohol-soft.com/en/emailsupport.php then we get your mail, now if you get our reply that's a different matter entirely we cant be responsible for your mail ISP spam filters. EVERY MAIL WE RECEIVE IS ANSWERED by our mail support team if you want to contact me via PM on our forum with the email address you have used I can check on our logs if we have received and replied to your mails.

And this topic is kind of out of date new versions have been released since this topic was started.

Bob · 06-07-2007

Quote:

Originally Posted by phoenix

Sorry Mike, But I have to disagree with you, if your using the online contact form http://support.alcohol-soft.com/en/emailsupport.php then we get your mail, now if you get our reply that's a different matter entirely we cant be responsible for your mail ISP spam filters. EVERY MAIL WE RECEIVE IS ANSWERED by our mail support team if you want to contact me via PM on our forum with the email address you have used I can check on our logs if we have received and replied to your mails.

Great service i would say

I don't have any of your products but with that service i might try one of them out.

madscientist357 · 09-12-2007

If anyone is still reading this, I just wanted to say that the suggestion by axonix and spinejam to reinstall solved my issue also (when upgrading to v1.9.6.5429). I mean...who would really want to submit some report online anyways just to receive a reply from the developer saying that they are looking into the problem. Usually, a little searching on Google can resolve most issues like this one.

Jito463 · 10-12-2007

The System Report contains information that can be used to track down the source of problems on a machine. It can also be used to verify if the individual is using a legal copy or not, but that's only a peripheral function of the report. It's primary purpose is the help the support team and the developers in tracking down potential sources of conflict.

15-03-2006	#1 (permalink)
briannyc New on Forum Join Date: Jan 2003 Posts: 4	Lost my Mount/Un-mount Menu Options <a href='http://adstats.cdfreaks.com/www/delivery/ck.php?n=a13febf7&cb=INSERT_RANDOM_NUMBER_HERE' target='_blank'><img src='http://adstats.cdfreaks.com/www/delivery/avw.php?zoneid=30&cb=INSERT_RANDOM_NUMBER_HERE&n=a13febf7' border='0' alt='' /></a> Hello: I hope someone can answer this. I updated Alcohol to the latest version, 195 3828. After upgrading, my virtual devices (2) are fine but I can no longer just click on the Virtual Drive and select Mount or Unmount. The menu options are gone. I have to open up Alcohol and go to the drives that way and select mount or unmount. Anyone know how to get the Right click menu options back? I would always just have a shortcut on my desktop to the virtual drive for easy mounting and unmounting. It is the same for them in my computer as well. I uninstalled Alcohol, deleted regisrty keys, re-installed and still the same. Any help is appreciated. Thanks

09-04-2006	#2 (permalink)
spinejam CD Freaks Junior Member Join Date: Nov 2004 Posts: 76	Re: Lost my Mount/Un-mount Menu Options I have the same situation. No solutions yet.

09-04-2006	#3 (permalink)
phoenix Alcohol Software Support Join Date: Feb 2000 Location: Denmark Posts: 453	Re: Lost my Mount/Un-mount Menu Options We keep asking for you guys to post us your system reports from within Alcohol but as no one seems to do so we cant look into the problem for you ! __________________ "Alcohol soft.Co.Ltd" Admin forum.alcohol-soft.com

09-04-2006	#4 (permalink)
spinejam CD Freaks Junior Member Join Date: Nov 2004 Posts: 76	Re: Lost my Mount/Un-mount Menu Options reinstalled 2x and now it works fine. Thanks anyway!

23-04-2006	#6 (permalink)
phoenix Alcohol Software Support Join Date: Feb 2000 Location: Denmark Posts: 453	Re: Lost my Mount/Un-mount Menu Options @N_laplaca If you sent it and did not receive a reply then we did not receive it, this problem has now been identified and we hope to resolve it in an updated version shortly. As your system report has private information concerning you, could you edit your post and remove it, you might also like to PM me to arrange for an account on our support forum where we can deal with any other problems you may have. With regards to us not receiving your mail we are putting into place a new system for contacting us to combat non receipt of mails, information about this will be available shortly on our site and support forum. __________________ "Alcohol soft.Co.Ltd" Admin forum.alcohol-soft.com

Commercial message
<a href='http://adstats.cdfreaks.com/www/delivery/ck.php?n=a3f0e81c&cb=INSERT_RANDOM_NUMBER_HERE' target='_blank'><img src='http://adstats.cdfreaks.com/www/delivery/avw.php?zoneid=29&cb=INSERT_RANDOM_NUMBER_HERE&n=a3f0e81c' border='0' alt='' /></a>

27-04-2006	#8 (permalink)
zamiell Alcohol Support Join Date: Mar 2006 Posts: 325	Re: Lost my Mount/Un-mount Menu Options You can now use http://support.alcohol-soft.com/en/emailsupport.php to send your system reports to the support team.

03-05-2006	#10 (permalink)
zamiell Alcohol Support Join Date: Mar 2006 Posts: 325	Re: Lost my Mount/Un-mount Menu Options They're referring to the context menu where you right click on an image in explorer and can mount/unmount it. As Phoenix has suggusted, PM him a system report so he can look in to the matter for you.

11-06-2006	#11 (permalink)
Kaminariko New on Forum Join Date: Jun 2006 Posts: 2	Re: Lost my Mount/Un-mount Menu Options I'm pretty sure it's related to one of the values in the registry that got changed by a recent Windows update since it screwed up some of my other shell extensions and context menu handlers too. I really don't know which ones specifically but I have a couple of registry fixes for some other software with the same problem and they both refer to this: http://groups.google.com/group/micro...a2c760b7ade4e0 btw, on my machine, it was MS update KB908531 with the verclsid.exe update that changed the "approved, blocked, and cached" keys under "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions"

11-06-2006	#12 (permalink)
zamiell Alcohol Support Join Date: Mar 2006 Posts: 325	Re: Lost my Mount/Un-mount Menu Options Cough * System Report * Cough Also noticed in the images above the downloading of Need For Speed. This is against forum and Alcohol's policy.

24-06-2006	#14 (permalink)
reasonsnotrules CD Freaks Guru Join Date: Sep 2005 Location: Massachusetts Posts: 5,304	Re: Lost my Mount/Un-mount Menu Options i'm not sure if this is relevant, but have you doublechecked the options? under virtual drive then "shell extension" do you have a checkmark next to each file format that you wish to have the "mount image" option show up next to upon right clicking? always a good idea to check the basics, right!

06-07-2007	#16 (permalink)
axonix New on Forum Join Date: Jul 2007 Posts: 1	Re: Lost my Mount/Un-mount Menu Options Same problem... A re-install did the trick!

06-07-2007	#17 (permalink)
mmattera New on Forum Join Date: Jun 2007 Posts: 28	Re: Lost my Mount/Un-mount Menu Options Good luck sending an email with your system report to Alcohol. They NEVER get thru. I've been a customer for almost 3 weeks now and they still cant receive my emails. And Ive tried 3 different email accounts. Mike

06-07-2007	#18 (permalink)
phoenix Alcohol Software Support Join Date: Feb 2000 Location: Denmark Posts: 453	Re: Lost my Mount/Un-mount Menu Options Sorry Mike, But I have to disagree with you, if your using the online contact form http://support.alcohol-soft.com/en/emailsupport.php then we get your mail, now if you get our reply that's a different matter entirely we cant be responsible for your mail ISP spam filters. EVERY MAIL WE RECEIVE IS ANSWERED by our mail support team if you want to contact me via PM on our forum with the email address you have used I can check on our logs if we have received and replied to your mails. And this topic is kind of out of date new versions have been released since this topic was started. __________________ "Alcohol soft.Co.Ltd" Admin forum.alcohol-soft.com

09-12-2007	#20 (permalink)
madscientist357 New on Forum Join Date: Dec 2005 Posts: 1	Re: Lost my Mount/Un-mount Menu Options If anyone is still reading this, I just wanted to say that the suggestion by axonix and spinejam to reinstall solved my issue also (when upgrading to v1.9.6.5429). I mean...who would really want to submit some report online anyways just to receive a reply from the developer saying that they are looking into the problem. Usually, a little searching on Google can resolve most issues like this one.

10-12-2007	#21 (permalink)
Jito463 CD Freaks Member Join Date: Dec 2003 Posts: 142	Re: Lost my Mount/Un-mount Menu Options The System Report contains information that can be used to track down the source of problems on a machine. It can also be used to verify if the individual is using a legal copy or not, but that's only a peripheral function of the report. It's primary purpose is the help the support team and the developers in tracking down potential sources of conflict. __________________ Alcohol-Soft Support Team Member

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