sony knows how to look after customers - Club CDFreaks

frosty · 13-01-2004

well sony seem to know how to look after the customers as they are adding support to their DRU-530A drive as u can see here http://sony.storagesupport.com/dvdrw/firmware.htm#530 to add x8 dvd-r writing to the drive lets hope liteon will do the same for their customers or there will be a lot of unhappy people out there

seems they like letting their customers know what they intend to do for them ahead of time to which seems good maybe i should have got a sony

wittangamo · 13-01-2004

So far just words from Sony:

----------------
Note: The free firmware upgrade for the internal DRU-530A or external DRX-530UL Dual RW drives that will allow you to achieve up to 8X DVD-R max and 4X DVD-RW max recording speeds is not yet available. The firmware will be available for download from Sony's Storage Support Web site near the end of February 2004. The appropriate media must be used to obtain these recording speeds.
------------------

By that time, we may well be doing the same. The MediaTek chipset in my 401S@411S@811S supports 8X in both +R and -R.

I'm getting good 8X +R burns now.

frosty · 13-01-2004

i know but it would be nice if liteon would do the same for us thats all im thinking

i just like winging that all lol

*dhc014* · 13-01-2004

Well, Sony may merge with Lite-ON sometime soon... thus the name change to SOHC. I'm hoping that we'll get the firmware support and inexpensive prices of Lite-ON combined with the [retail presence] and cutting edge technology of Sony.

wittangamo · 13-01-2004

Got a link on the Sony buyout? Hadn't heard that before.

*dhc014* · 13-01-2004

I'm just "guessing", for now.

Things to consider:

Sony has announced that it will stop its own DVD Burner production and will be outsourcing to some Taiwanese manufacturer(s).
Sony has used Lite-ON exclusively for its CD Burners since their 48/12/48 model.
New SOHC names
"SONY CORPORATION" string in some firmwares and EEPROMS in place of "LITEONIT"
Sony and Lite-ON have had a "Strategic Partnership" for a long time now.

frosty · 13-01-2004

very intresting thanks dhc014

*Airhead* · 13-01-2004

Interesting gossip Dave

Loco69 · 13-01-2004

strange that most of the companys decided to do a firmware upgrade and liteon decided go out with new model :\

frosty · 13-01-2004

glad to see someone here is thinking on the same lines as me thanks Loco69 for your reply

thibouille · 14-01-2004

Maybe it'll force Liteon to reconsider things a bit... just cross ya fingers

*rdgrimes* · 14-01-2004

LiteOn is reportedly doing the exact same thing for their OEM customers. That's the only reason Sony is doing it, because the drive maker made it available. We'll eventually have some OEM firmware that'll do it for 8xx drives of one kind or another.
but the hackers will have it fixed before that happens anyway.

*Wesociety* · 14-01-2004

it's getting more and more interesting...

*rdgrimes* · 14-01-2004

Actually, Sony has one of the worst reputations around in the consumer electronics biz. They refuse to replace defective equipment and only offer repair or a reburbished replacement.

Weshy · 14-01-2004

Agree here with rdgrimes. I own many many Sony products and am very happy with them. But their customer service (atleast in Aus) leaves a lot to be desired.

As far as I'm concerned lite-on are far more concerned about listening to their customers than Sony are (going by past record).

Weshy.

transdogmifier · 14-01-2004

I would have to agree.....Here in the US, Sony products are good, but if you have an issue, you're pretty much dead in the water....They won't do much to help you....Lite on, on the other hand, bends over backwards to help me out when I have an issue.

Another good company is Kingston...Emailed them with an issue regarding HyperX, and they called me...then got a Kingston Engineer on the phone....

Don't see companies doing that sort of thing much anymore......

One of the reasons I won't buy anything but Lite-On and Kingston anymore...they HELP me when I have problems.

Dan

*Ssseth* · 14-01-2004

Quote:

Originally posted by rdgrimes
We'll eventually have some OEM firmware that'll do it for 8xx drives of one kind or another.
but the hackers will have it fixed before that happens anyway.

You keep hinting.... these "hackers" better get to work!

Dancing Beetle · 14-01-2004

Yeah I'm not impressed with Sony. Take the PS2 for instance, it comes with no games, only 1 controller, no memory, a shitty psuedo scart lead, a dvd player with no remote, stupid macrovison, crappy ntsc/pal support..etc..etc..

"Sony knows how to get money out of customers!"

*Ssseth* · 14-01-2004

There was a time when Sony was though of as an industry leader. That perception is slowly fading away because of these types of isses. They don't make half of there stuff anymore anyway.

When you buy Sony you are paying them extra for the advertising they do. I hate buying big name things because you know you are paying 20-30% more for them to sponser a race team or something.

MIDKNIGHT6 · 28-12-2004

I have a RX850 & a FXA53 and recently bought DRX-530UL for obvious reasons. My problem is that the DRX fails to initialize when any type of disk is inserted!! On my RX850 it is immediatly recognized, I click on eject, the door opens, insert a disk, close the door & I get a message to insert a blank disk. The unit will not take the firmware upgrade for a 510a?!?!? When I try the online diagnostic, I get nowhere because it asks for a blank disk which it does not recognize. Sony support is no help. They have replaced the unit 3 times but no luck. The same happens when I connect with my FXA53. iLink & USB connection isn't the issue because I get the same results. I've even tried a few Dell's at work, same results . Sony support mentioned a problem with service pack 2, but that does not apply to the RX850 & the Dell's at work.

13-01-2004	#1 (permalink)
frosty CD Freaks Junior Member Join Date: Feb 2003 Posts: 91	sony knows how to look after customers <a href='http://adstats.cdfreaks.com/www/delivery/ck.php?n=a13febf7&cb=INSERT_RANDOM_NUMBER_HERE' target='_blank'><img src='http://adstats.cdfreaks.com/www/delivery/avw.php?zoneid=30&cb=INSERT_RANDOM_NUMBER_HERE&n=a13febf7' border='0' alt='' /></a> well sony seem to know how to look after the customers as they are adding support to their DRU-530A drive as u can see here http://sony.storagesupport.com/dvdrw/firmware.htm#530 to add x8 dvd-r writing to the drive lets hope liteon will do the same for their customers or there will be a lot of unhappy people out there seems they like letting their customers know what they intend to do for them ahead of time to which seems good maybe i should have got a sony

13-01-2004	#4 (permalink)
dhc014 Retired Moderator Join Date: Jun 2002 Posts: 4,353	Well, Sony may merge with Lite-ON sometime soon... thus the name change to SOHC. I'm hoping that we'll get the firmware support and inexpensive prices of Lite-ON combined with the [retail presence] and cutting edge technology of Sony. __________________ .:: Dave \| http://dhc014.rpc1.org ::. Last edited by dhc014; 14-01-2004 at 18:14.

13-01-2004	#6 (permalink)
dhc014 Retired Moderator Join Date: Jun 2002 Posts: 4,353	I'm just "guessing", for now. Things to consider: Sony has announced that it will stop its own DVD Burner production and will be outsourcing to some Taiwanese manufacturer(s). Sony has used Lite-ON exclusively for its CD Burners since their 48/12/48 model. New SOHC names "SONY CORPORATION" string in some firmwares and EEPROMS in place of "LITEONIT" Sony and Lite-ON have had a "Strategic Partnership" for a long time now. __________________ .:: Dave \| http://dhc014.rpc1.org ::.

13-01-2004	#8 (permalink)
Airhead Letiled Modelatol Join Date: Feb 2002 Location: La Suède Posts: 6,939	Interesting gossip Dave __________________ This line is currently vacant. Or Is It??? You want fast answers? Use our search. <-- Or else! If you have not already, read our rules! <-- Or else again! bcn_246: "Wales are shitty animals to, all they do is swim around and make funny noises that people cant hear." You really should join us on IRC! IrcNet, #cdfreaks-int \| Or go here Fear my massive avatar history log! Not updated! "But do they keep increasing in size like mine?" - kwkard

14-01-2004	#13 (permalink)
Wesociety CD Freak Join Date: Dec 2003 Location: Phoenix, AZ Posts: 4,997	it's getting more and more interesting... __________________ DVDRentalForums.com Netflix, Blockbuster & other DVD rental services discussion community WesleyTech.com Blu-ray, HD DVD & optical storage blog ~ My Articles & Reviews: Panasonic SW-5582 Blu-ray burner \| BenQ DW1670 Preview \| CDFreaks CES 2006 report \| Panasonic MATSHITA DVD-RAM SW-9585 \| ASUS DRW-1608P \| Memorex DVD+/-RWN16 D2 \| Toshiba SD-R5372 \| ASUS DRW-1604P \| ADS Tech LL5-DLX-185

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<a href='http://adstats.cdfreaks.com/www/delivery/ck.php?n=a5c5554b&cb=INSERT_RANDOM_NUMBER_HERE' target='_blank'><img src='http://adstats.cdfreaks.com/www/delivery/avw.php?zoneid=29&cb=INSERT_RANDOM_NUMBER_HERE&n=a5c5554b' border='0' alt='' /></a>

13-01-2004	#2 (permalink)
wittangamo CD Freaks Member Join Date: Sep 2003 Posts: 221	So far just words from Sony: ---------------- Note: The free firmware upgrade for the internal DRU-530A or external DRX-530UL Dual RW drives that will allow you to achieve up to 8X DVD-R max and 4X DVD-RW max recording speeds is not yet available. The firmware will be available for download from Sony's Storage Support Web site near the end of February 2004. The appropriate media must be used to obtain these recording speeds. ------------------ By that time, we may well be doing the same. The MediaTek chipset in my 401S@411S@811S supports 8X in both +R and -R. I'm getting good 8X +R burns now.

13-01-2004	#3 (permalink)
frosty CD Freaks Junior Member Join Date: Feb 2003 Posts: 91	i know but it would be nice if liteon would do the same for us thats all im thinking i just like winging that all lol

13-01-2004	#5 (permalink)
wittangamo CD Freaks Member Join Date: Sep 2003 Posts: 221	Got a link on the Sony buyout? Hadn't heard that before.

13-01-2004	#7 (permalink)
frosty CD Freaks Junior Member Join Date: Feb 2003 Posts: 91	very intresting thanks dhc014

13-01-2004	#9 (permalink)
Loco69 CD Freaks Rookie Join Date: Dec 2003 Posts: 31	strange that most of the companys decided to do a firmware upgrade and liteon decided go out with new model :\

13-01-2004	#10 (permalink)
frosty CD Freaks Junior Member Join Date: Feb 2003 Posts: 91	glad to see someone here is thinking on the same lines as me thanks Loco69 for your reply

14-01-2004	#11 (permalink)
thibouille CD Freaks Senior Member Join Date: Oct 2002 Posts: 298	Maybe it'll force Liteon to reconsider things a bit... just cross ya fingers

14-01-2004	#12 (permalink)
rdgrimes Retired Moderator Join Date: Jun 2002 Location: Deadwood Posts: 11,449	LiteOn is reportedly doing the exact same thing for their OEM customers. That's the only reason Sony is doing it, because the drive maker made it available. We'll eventually have some OEM firmware that'll do it for 8xx drives of one kind or another. but the hackers will have it fixed before that happens anyway.

14-01-2004	#14 (permalink)
rdgrimes Retired Moderator Join Date: Jun 2002 Location: Deadwood Posts: 11,449	Actually, Sony has one of the worst reputations around in the consumer electronics biz. They refuse to replace defective equipment and only offer repair or a reburbished replacement.

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14-01-2004	#15 (permalink)
Weshy CD Freaks Junior Member Join Date: Jul 2002 Location: The Land Down Under Posts: 76	Agree here with rdgrimes. I own many many Sony products and am very happy with them. But their customer service (atleast in Aus) leaves a lot to be desired. As far as I'm concerned lite-on are far more concerned about listening to their customers than Sony are (going by past record). Weshy.

14-01-2004	#16 (permalink)
transdogmifier CD Freaks Junior Member Join Date: Sep 2002 Posts: 67	I would have to agree.....Here in the US, Sony products are good, but if you have an issue, you're pretty much dead in the water....They won't do much to help you....Lite on, on the other hand, bends over backwards to help me out when I have an issue. Another good company is Kingston...Emailed them with an issue regarding HyperX, and they called me...then got a Kingston Engineer on the phone.... Don't see companies doing that sort of thing much anymore...... One of the reasons I won't buy anything but Lite-On and Kingston anymore...they HELP me when I have problems. Dan __________________ eVGA 122-CK-NF68-AR NVIDIA nForce 680i SLI ATX Intel Motherboard E6700 Conroe eVGA GeForce 8800GTX Lite-On DVD ROM (165D) NEC 7170a Hitatchi 320GB SATA II Drive (boot) 2x160 Seagate SATA I Drives (Data and games) 200 GB IDE in Firewire enclosure SB Audigy 4

14-01-2004	#18 (permalink)
Dancing Beetle CD Freaks Junior Member Join Date: Dec 2003 Posts: 59	Yeah I'm not impressed with Sony. Take the PS2 for instance, it comes with no games, only 1 controller, no memory, a shitty psuedo scart lead, a dvd player with no remote, stupid macrovison, crappy ntsc/pal support..etc..etc.. "Sony knows how to get money out of customers!"

14-01-2004	#19 (permalink)
Ssseth Retired Senior Moderator Join Date: Dec 2003 Location: Canada - Hockey Capital of the World! Posts: 4,139	There was a time when Sony was though of as an industry leader. That perception is slowly fading away because of these types of isses. They don't make half of there stuff anymore anyway. When you buy Sony you are paying them extra for the advertising they do. I hate buying big name things because you know you are paying 20-30% more for them to sponser a race team or something. __________________ I survived 30,000 posts in the Quest for the Longest Thread on CD Freaks! and all I got was a lousy T-shirt! Ssseth likes pickles and loves wallpaper.

28-12-2004	#20 (permalink)
MIDKNIGHT6 New on Forum Join Date: Dec 2004 Posts: 3	Re: sony knows how to look after customers I have a RX850 & a FXA53 and recently bought DRX-530UL for obvious reasons. My problem is that the DRX fails to initialize when any type of disk is inserted!! On my RX850 it is immediatly recognized, I click on eject, the door opens, insert a disk, close the door & I get a message to insert a blank disk. The unit will not take the firmware upgrade for a 510a?!?!? When I try the online diagnostic, I get nowhere because it asks for a blank disk which it does not recognize. Sony support is no help. They have replaced the unit 3 times but no luck. The same happens when I connect with my FXA53. iLink & USB connection isn't the issue because I get the same results. I've even tried a few Dell's at work, same results . Sony support mentioned a problem with service pack 2, but that does not apply to the RX850 & the Dell's at work.