Alright, some fast help would be appreciated because im not to far from putting my fist through a wall.

I run Windows XP on a Sony Vaio, which has a DVD+R/+RW/-R/-RW.. So wanting to be able to copy DVDs, i went out and got 123 Copy DVD Plus. I install it, get the updates, and start it up, after I put in a DVD to copy. It doesnt find a source for the DVD, so I go check under My Computer to make sure everythings going alright.. Well, my DVD Drive and my CD Drive no longer are listed. So I go to device manager, and they're listed as Unknowns. This is the main problem that I don't know how to deal with.. So help there would be appreciated.

Now, I KNOW that it's their program that accomplished this because I had just used my CD drive moments before in insert and install the 123 Copy DVD CD. So, I go to their website and fill out one of their support forms (they dont have any other contact information, no address or phone number), and being angry, try to find where I can get more contact info. They claim to be a subsidary of Bling Software Ltd. However, a google search shows me that a website for such a company does not exist. Furthermore, they mention in their FAQ the X-OOM site as a place that you might find firmware updates for DVD drives, but it does not link the X-OOM site as it does several other sites. So I googled X-OOM too, and it turned up several online ordering sites with X-OOM products, but no X-OOM site. WTF is going on here? Someone please comfort my soul.

I had this problem with my computer when i installed a cd burner to a computer that also had a DVD rom, after i installed it and started up my computer (windows XP) it did not reconize either drive and in "My Computer" nither one was listed. My problem was the master/slave/ cable jumper, they were both set to slave and therefor would not work, but you say it worked before so I would think it was a driver conflict with the software. Also check in the options of 123 Copy DVD and see if there is an option to choose your desired drive to use. I am no expert by any means, but just thought i would offer one of my trials and tribulations, and some thoughts.

As you may have already figured out, 123 Copy DVD does not support every DVD burner out there. (like my new Sony that I just bought). If your problem is that your DVD drive has disappeared, you probably have uninstalled a Roxio/Creative software like Easy CD Creator or DirectCD. If so, let me know and I can dig up the link to the Microsoft KB article with the fix. JD in Colorado john.daspit@colorado.edu