Sony DRU-720A problem, please help! - Club CDFreaks

ramakul · 25-03-2005

I bought this dvdrw drive couple days ago and try to install it today, and it doesn't work. My computer using AMD Athlon XP, 2.16GHz, 512 MB of ram, window xp pro. Writing software is Nero.

The problem is that, the drive won't read any cd or dvd. It's detected on the [my computer] thought, but when i put cd in it, it did not read at all. The device manager also said that it's working properly.

I don't know if it's because of defect part or not, I've look at the Microsoft website, and look at the Hardware Compatability List, and this drive wasn't on the list.

I'm so frustrated because I paid extra money for the drive, just to get Sony because of brand name reputation, but it seem that I'm wasting my money.

Can anyone please help

**C0deKing** · 25-03-2005

Welcome to cdfreaks

The 720A should work fine in your system. See if this helps. Using device manager, delete the IDE channel that the drive is connected to and then reboot your system.

If this doesn't help, use Nero Infotool to generate a report of your system (with all options checked) and attach this to a post as a text file.

ramakul · 25-03-2005

Thanks C0deKing,

I try to delete IDA and reboot, but it still does not work

PHP Code:

  Nero InfoTool 3.00

 
Drive Information

------------------

Drive                      : SONY     DVD RW DRU-720A 

Type                       : DVD±R/RW DL Recorder

Firmware Version           : JY01

Buffer Size                : 2 MB

Date                       : ?

Serial Number

Vendor Specific            :   Dec28 ,2004        

Drive Letter               : E:

Location                   : 1:1

Mechanism                  : Tray

Read Speed                 : 48  X

Write Speed                : 48  X

 
Read CD Text               : Yes

Return C2 Pointers         : Yes

Read CD-R                  : Yes

Read CD-RW                 : Yes

Read DVD-ROM               : Yes

Read DVD-RAM               : No

Read DVD-R                 : Yes

Read DVD-RW                : Yes

Read DVD+R                 : Yes

Read DVD+RW                : Yes

Read DVD+R DL              : Yes

Read BD-ROM                : No

Read BD-R                  : No

Read BD-RE                 : No

Read Digital Audio         : Yes

Read CD+G                  : Yes

Read VideoCD               : Yes

 
Write CD-R                 : Yes

Write CD-RW                : Yes

Write DVD-R                : Yes

Write DVD-RW               : Yes

Write DVD-R DL             : No

Write DVD+R                : Yes

Write DVD+RW               : Yes

Write DVD+R DL             : Yes

Write DVD-RAM              : No

Write BD-R                 : No

Write BD-RE                : No

Buffer Underrun Protection : Yes

Mount Rainier              : No

Modes                      : Packet, TAO, DAO, SAO, RAW SAO, 

 
RAW DAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96

 
Region Protection Control  : RPC II

Region                     : None

Changes User               : 5

Changes Vendor             : 4

 
 
Interface Information

---------------------

Adapter 2

---------

Description           : Secondary IDE Channel

 
Driver

Description           : System32DRIVERSatapi.sys

Company               : Microsoft Corporation

Version               : 5.1.2600.2180 (xpsp_sp2_rtm.040803-

 
2158)

Description           : IDE/ATAPI Port Driver

 
Attached Devices

Description           : Master: SAMSUNG CD-R/RW SW-252S

Type                  : CD-Rom Drive

DMA                   : On

Autorun               : On

Description           : Slave: SONY DVD RW DRU-720A

Type                  : CD-Rom Drive

DMA                   : Off

Autorun               : On

I notice that the DMA for it is off, is that a problem?

Talon88 · 25-03-2005

DMA off is really a big problem.
You need at least UDMA 2 or 3.
Check youe Windows Porblem.

**C0deKing** · 25-03-2005

Quote:

Originally Posted by ramakul

I notice that the DMA for it is off, is that a problem?

Also make sure DMA is enabled in the BIOS.

ramakul · 25-03-2005

Thanks for the replys. I've already enable the DMA, but the problem is still remained. Current transfer mode: UDMA 2. Could this be problem with the laser?

**C0deKing** · 25-03-2005

No offence but are you sure you deleted the "Secondary IDE Channel" in device manager?

Enable all of the report options in Nero Infotool and post the new result...

UncleFox · 05-04-2005

Very interesting!

I have the same problem:
Under WinServer 2003 i tried to install the Sony DRU-720a as a backup solution.

The funny thing: It is recognized by Windows, Nero BackItUp works fine with it, but you cannot read the data out - nor you can read any other DVD´s/CD´s. Restoring the data by another DVD drive works fine, too.
I put the drive as master, slave and cable select, with and without the second DVD drive. DMA is on (DMA4) so this cannot be the problem as well.
The first thought i had was that the drive doesn´t like windows server 2003, but it seems to be a little more complicate.

If someone has a good answer to this behavior (burning, but not reading media ?!

?!), please tell me...

Best regards, UncleFox

Ramzee · 30-05-2005

I had the same problem under XP, swapped a plain CD player with a new 720a... burnt a couple fine then started giving me the "illegal disc" error. (using dvd43 with dvd shrink...)

Updated firmware... no luck....
Got some sony-supported verbatim discs.... no luck...
Updated Nero.... Still no luck.....

However Musicmatch Jukebox was giving me problems and would not read from the drive.... then no programs could read from the drive.

Have since uninstalled Musicmatch, Nero and DVD Shrink..... Reinstalled Nero and Shrink and hey presto the drive burns fine at a full 8x on DVD-R and all other programs now read the cd's etc.....

Worked for me?!!

*please* · 31-05-2005

@ Ramzee
Welcome

. Thanks for posting your solution as it may help others.

misterrp · 04-06-2005

hello. i have a similar problem. i also purchased the sony dru-720a and have trouble reading/installing media. even the sony software disc that came with the unit took a few tries before working. but i notice i can burn software without a problem. i tried to check if it was the media but there was no scratches. it actually works on my other computer. when installing from the cd it sometimes has trouble reading. it sometimes goes 50% or 75% then gives me read errors. double checked the cables, the firmware is updated, checked the bios, tried everything posted above without any luck. could it be just a simple setting? thanks in advance.

The Black Wizard · 04-06-2005

What burning software do you have installed?
Have you considered crossflashing to a Lite-On SOHW-1673S vJS07
Latest firmware for 720A is JY03

misterrp · 04-06-2005

hello. im sorry i'm not familiar on what crossflashing is.

by the way i'm using the nero software provided by sony's disc.

thank you

The Black Wizard · 04-06-2005

Open Nero Startsmart. Click The "flame" in bottom right corner. What version do you have installed? Also is Nero InCD also installed? If so REMOVE IT.

misterrp · 05-06-2005

Quote:

Originally Posted by The Black Wizard

Open Nero Startsmart. Click The "flame" in bottom right corner. What version do you have installed? Also is Nero InCD also installed? If so REMOVE IT.

just removed incd. im running nero 6. thanks

misterrp · 05-06-2005

just tried installing some games and some software and they all fail at 5-10 % during installation.

they are original software. =\

should i return this sony burner?

misterrp · 06-06-2005

indeed it was defective. thanks for all the help guys. appreciate it very much.

25-03-2005	#1 (permalink)
ramakul New on Forum Join Date: Mar 2005 Posts: 4	Sony DRU-720A problem, please help! <a href='http://adstats.cdfreaks.com/www/delivery/ck.php?n=a13febf7&cb=INSERT_RANDOM_NUMBER_HERE' target='_blank'><img src='http://adstats.cdfreaks.com/www/delivery/avw.php?zoneid=30&cb=INSERT_RANDOM_NUMBER_HERE&n=a13febf7' border='0' alt='' /></a> I bought this dvdrw drive couple days ago and try to install it today, and it doesn't work. My computer using AMD Athlon XP, 2.16GHz, 512 MB of ram, window xp pro. Writing software is Nero. The problem is that, the drive won't read any cd or dvd. It's detected on the [my computer] thought, but when i put cd in it, it did not read at all. The device manager also said that it's working properly. I don't know if it's because of defect part or not, I've look at the Microsoft website, and look at the Hardware Compatability List, and this drive wasn't on the list. I'm so frustrated because I paid extra money for the drive, just to get Sony because of brand name reputation, but it seem that I'm wasting my money. Can anyone please help

25-03-2005	#2 (permalink)
C0deKing Advisory Admin Join Date: Mar 2004 Location: In the pack Posts: 10,103	Re: Sony DRU-720A problem, please help! Welcome to cdfreaks The 720A should work fine in your system. See if this helps. Using device manager, delete the IDE channel that the drive is connected to and then reboot your system. If this doesn't help, use Nero Infotool to generate a report of your system (with all options checked) and attach this to a post as a text file. __________________ http://codeguys.rpc1.org/ LiteOn Tools: EEPROM Utility <-- New v4.0.0, Flash Utility <-- New v3.0.2, Settings Utility Samsung Tools: Patch Utility <-- New v3.4.0 LiteOn Patches: Fast Read (FR) \| Fast Burn (FB) \| Enhanced OverSpeed (EOS) \| Enhanced Online HyperTuning (EOHT) BenQ Patches: Fast Burn (FB) \| Enhanced SolidBurn (ESB) Samsung Patches: Fast Read (FR) \| Remove RipLock (RLR) \| Fast Burn (FB) \| Retain book type (BS) \| Default DVD-ROM (ROMD) The man who does things makes mistakes, but he who doesn't makes the biggest mistake of all - doing nothing. Benjamin Franklin The Forum Rules Click HERE to join cdfreaks.com

25-03-2005	#3 (permalink)
ramakul New on Forum Join Date: Mar 2005 Posts: 4	Re: Sony DRU-720A problem, please help! Thanks C0deKing, I try to delete IDA and reboot, but it still does not work PHP Code: Nero InfoTool 3.00 Drive Information ------------------ Drive : SONY DVD RW DRU-720A Type : DVD±R/RW DL Recorder Firmware Version : JY01 Buffer Size : 2 MB Date : ? Serial Number Vendor Specific : Dec28 ,2004 Drive Letter : E: Location : 1:1 Mechanism : Tray Read Speed : 48 X Write Speed : 48 X Read CD Text : Yes Return C2 Pointers : Yes Read CD-R : Yes Read CD-RW : Yes Read DVD-ROM : Yes Read DVD-RAM : No Read DVD-R : Yes Read DVD-RW : Yes Read DVD+R : Yes Read DVD+RW : Yes Read DVD+R DL : Yes Read BD-ROM : No Read BD-R : No Read BD-RE : No Read Digital Audio : Yes Read CD+G : Yes Read VideoCD : Yes Write CD-R : Yes Write CD-RW : Yes Write DVD-R : Yes Write DVD-RW : Yes Write DVD-R DL : No Write DVD+R : Yes Write DVD+RW : Yes Write DVD+R DL : Yes Write DVD-RAM : No Write BD-R : No Write BD-RE : No Buffer Underrun Protection : Yes Mount Rainier : No Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW DAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96 Region Protection Control : RPC II Region : None Changes User : 5 Changes Vendor : 4 Interface Information --------------------- Adapter 2 --------- Description : Secondary IDE Channel Driver Description : System32DRIVERSatapi.sys Company : Microsoft Corporation Version : 5.1.2600.2180 (xpsp_sp2_rtm.040803- 2158) Description : IDE/ATAPI Port Driver Attached Devices Description : Master: SAMSUNG CD-R/RW SW-252S Type : CD-Rom Drive DMA : On Autorun : On Description : Slave: SONY DVD RW DRU-720A Type : CD-Rom Drive DMA : Off Autorun : On I notice that the DMA for it is off, is that a problem?

25-03-2005	#4 (permalink)
Talon88 CD Freaks Member Join Date: Jan 2005 Posts: 170	Re: Sony DRU-720A problem, please help! DMA off is really a big problem. You need at least UDMA 2 or 3. Check youe Windows Porblem. __________________ -- [=Talon88=] LiteOn 1633s @ 1653(CS0P) ::: Good Brand/Media ID for 1633s, 1653s (All 3s) Drive ::: (Please Click to Summit....!)

25-03-2005	#6 (permalink)
ramakul New on Forum Join Date: Mar 2005 Posts: 4	Re: Sony DRU-720A problem, please help! Thanks for the replys. I've already enable the DMA, but the problem is still remained. Current transfer mode: UDMA 2. Could this be problem with the laser?

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25-03-2005	#7 (permalink)
C0deKing Advisory Admin Join Date: Mar 2004 Location: In the pack Posts: 10,103	Re: Sony DRU-720A problem, please help! No offence but are you sure you deleted the "Secondary IDE Channel" in device manager? Enable all of the report options in Nero Infotool and post the new result... __________________ http://codeguys.rpc1.org/ LiteOn Tools: EEPROM Utility <-- New v4.0.0, Flash Utility <-- New v3.0.2, Settings Utility Samsung Tools: Patch Utility <-- New v3.4.0 LiteOn Patches: Fast Read (FR) \| Fast Burn (FB) \| Enhanced OverSpeed (EOS) \| Enhanced Online HyperTuning (EOHT) BenQ Patches: Fast Burn (FB) \| Enhanced SolidBurn (ESB) Samsung Patches: Fast Read (FR) \| Remove RipLock (RLR) \| Fast Burn (FB) \| Retain book type (BS) \| Default DVD-ROM (ROMD) The man who does things makes mistakes, but he who doesn't makes the biggest mistake of all - doing nothing. Benjamin Franklin The Forum Rules Click HERE to join cdfreaks.com

05-04-2005	#8 (permalink)
UncleFox New on Forum Join Date: Apr 2005 Posts: 2	Re: Sony DRU-720A problem, please help! Very interesting! I have the same problem: Under WinServer 2003 i tried to install the Sony DRU-720a as a backup solution. The funny thing: It is recognized by Windows, Nero BackItUp works fine with it, but you cannot read the data out - nor you can read any other DVD´s/CD´s. Restoring the data by another DVD drive works fine, too. I put the drive as master, slave and cable select, with and without the second DVD drive. DMA is on (DMA4) so this cannot be the problem as well. The first thought i had was that the drive doesn´t like windows server 2003, but it seems to be a little more complicate. If someone has a good answer to this behavior (burning, but not reading media ?! ?!), please tell me... Best regards, UncleFox

30-05-2005	#9 (permalink)
Ramzee New on Forum Join Date: May 2005 Posts: 1	Re: Sony DRU-720A problem, please help! I had the same problem under XP, swapped a plain CD player with a new 720a... burnt a couple fine then started giving me the "illegal disc" error. (using dvd43 with dvd shrink...) Updated firmware... no luck.... Got some sony-supported verbatim discs.... no luck... Updated Nero.... Still no luck..... However Musicmatch Jukebox was giving me problems and would not read from the drive.... then no programs could read from the drive. Have since uninstalled Musicmatch, Nero and DVD Shrink..... Reinstalled Nero and Shrink and hey presto the drive burns fine at a full 8x on DVD-R and all other programs now read the cd's etc..... Worked for me?!!

31-05-2005	#10 (permalink)
please CDFreaks Resident Join Date: Sep 2004 Posts: 1,226	Re: Sony DRU-720A problem, please help! @ Ramzee Welcome. Thanks for posting your solution as it may help others. __________________ To err is human, to 'search' is divine

04-06-2005	#11 (permalink)
misterrp New on Forum Join Date: Jun 2005 Posts: 5	Re: Sony DRU-720A problem, please help! hello. i have a similar problem. i also purchased the sony dru-720a and have trouble reading/installing media. even the sony software disc that came with the unit took a few tries before working. but i notice i can burn software without a problem. i tried to check if it was the media but there was no scratches. it actually works on my other computer. when installing from the cd it sometimes has trouble reading. it sometimes goes 50% or 75% then gives me read errors. double checked the cables, the firmware is updated, checked the bios, tried everything posted above without any luck. could it be just a simple setting? thanks in advance.

04-06-2005	#12 (permalink)
The Black Wizard CD Freaks Senior Member Join Date: Apr 2005 Location: Melbourne, Australia Posts: 305	Re: Sony DRU-720A problem, please help! What burning software do you have installed? Have you considered crossflashing to a Lite-On SOHW-1673S vJS07 Latest firmware for 720A is JY03 __________________ Codeguys(La Crème de la crème) CPU : AMD Athlon XP 2500+@3200 (XDream II fan) RAM : 2x512MB Kingston DDR 3200 MOBO : Gigabyte GA-7N400 Pro2 GPU : Winfast GeForce4 Ti 4200 HDD : 3x200GB WD 8MB ATA on RAID JBOD CD/DVD : SOHW-1673.JS07 CD/DVD :SOHW-832S.VS0G CD/DVD : DW-1620 Pro.B7V9

04-06-2005	#13 (permalink)
misterrp New on Forum Join Date: Jun 2005 Posts: 5	Re: Sony DRU-720A problem, please help! hello. im sorry i'm not familiar on what crossflashing is. by the way i'm using the nero software provided by sony's disc. thank you

04-06-2005	#14 (permalink)
The Black Wizard CD Freaks Senior Member Join Date: Apr 2005 Location: Melbourne, Australia Posts: 305	Re: Sony DRU-720A problem, please help! Open Nero Startsmart. Click The "flame" in bottom right corner. What version do you have installed? Also is Nero InCD also installed? If so REMOVE IT. __________________ Codeguys(La Crème de la crème) CPU : AMD Athlon XP 2500+@3200 (XDream II fan) RAM : 2x512MB Kingston DDR 3200 MOBO : Gigabyte GA-7N400 Pro2 GPU : Winfast GeForce4 Ti 4200 HDD : 3x200GB WD 8MB ATA on RAID JBOD CD/DVD : SOHW-1673.JS07 CD/DVD :SOHW-832S.VS0G CD/DVD : DW-1620 Pro.B7V9

05-06-2005	#16 (permalink)
misterrp New on Forum Join Date: Jun 2005 Posts: 5	Re: Sony DRU-720A problem, please help! just tried installing some games and some software and they all fail at 5-10 % during installation. they are original software. =\ should i return this sony burner?

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misterrp New on Forum Join Date: Jun 2005 Posts: 5	Re: Sony DRU-720A problem, please help! indeed it was defective. thanks for all the help guys. appreciate it very much.