REINTRO & MY PAIN - Club CDFreaks

vidimage · 23-05-2006

Hi, My name is Mark.
I started burning about 2 months ago. I was told that DVDFAB was the way to go, so I bought a Sony external burner and was burning away with DVDFAB, but I had some problems and tried using ANYDVD with DVDFAB and had reduced problems. Then I made a copy of King Kong and it was unacceptable viewing quality. One thing particularly objectionable was the smearing of all shadow detail.
Thats when I tried using Nero software that came with the burner and ANYDVD. The result, while not perfect is exccellent. When I viewed this copy on a 36 inch tube tv it looked perfect. So I purchased ANYDVD and use it with Nero.
Then I bought a 250GB HD Lacie Porsche design and filled it up fast. then I bought a Lacie 500GB big disc Extreme Triple interface (Because my OLD computer has USB 1.0 and Firewire compatability I needed a firewire connection.) Before the HD arrived I realized that it was not compatible with win ME and I was ready to return it right away. I decided to keep it and buy a new computer. ME is no longer supported and I could have a computer not connected to the internet. A dedicated burning, game machine.
I bought a a1410 HP Pavilliom Media Center pc, that has a DVD burner from Best Buy. I also had them istall a Sony 820A burner in the open bay because I like the 810 external very much.
I was burning for a while when I realized that the burns on my old computer were better than from the new one.
Because of this site I was made aware of firmware updates and had updated the firmware on the external drive(Sony) on my old computer with no problem, so I tried to update the firmware of the Sony drive on the new computer.
I screwed up! I did not close all programs and was still online when I tried to upgrade firmware. The loading page ran for 35-45 minuetes. I knew I was in trouble. then I lost my internet connection and the computer froze. I had to restart my computer.
After that the computer did not recognize either of my DVD drives, nor did they show up in the control panel. The computer worked fine exept for that.
I took it back to Best Buy and it would not load wuindows. I explained to them what I had done, but they did not seem to understand why I would need to upgrade firmware, or why I would use someone elses firmware. I tried to explain that it was official sony software from sony site. They told me that they would have to send it out for service and it would be free since it was new.
I was surpprised when they called 4 days later(I was told 2-4 weeks) and said to come pick it up. When I picked it up they told me that they had unplugged the sony burner and windows loaded. Thats all that they had done, unplug the sony!
The next day, I tried plugging the sony back in(power plug only, ribbon was still plugged in) and winows did not load. I called sony support and they wnted to know what color plastic 2 pin cover was. I saw no cover. I Had to remove the drive and there is no plastic cover on 2 pins. End of discussion with sony.
Went to Best Buy last sunday stopped at the repair desk and talked to a man dressed in a white shirt and black tie, designating him as a geek, and asked him about the colored pin cover. He asked if I had called the geek squad. I thanked him for his help.
I now have an external DVD recorder plugged into the new computer. sunday night I discovered that Nero recode does not recognize any burners and will only burn to HD. It was working before I screwed up, and works with Nero express.
I have no idea what is the problem.
Oh yea, The 500 GB HD shows in the control panel as working correcly, but doesent show on my computer so thats also useless.
I have made restore discs and reset computer to factory new conditions to no avail.
I have three problems to fix:
1; A useless sony burner.
2; A usless $ 330 500 GB HD.
3; Nearly usless Nero software.
I hope I havent bored you to death, but I'm worried I'm stuck with an awfully expensive DVD player.
I plan on taking it back to Best Buy, and if they are not more helpfull then I'll go to a computer repair center.
Any suggestions from you will be greatly appreciated.
Mark.
BTW The Nero software is OEM suite from sony disc 6.60W.
Thanks

*debro* · 23-05-2006

Right click on "My Computer" -> Manage->Disk manager.
Does your 500GB HD should up?

Maybe it just doesn't have a drive letter assigned

In your bios, ensure that booting from USB devices is disabled.
I'm not sure why you can't unplug the Sony USB drive while booting, then plugging it in.

bkf · 23-05-2006

"Any suggestions from you will be greatly appreciated."

Ditch the computer and start collecting stamps or butterflies

vidimage · 23-05-2006

I'm there. got it.
unknown, not initialized, uallocated.
gonna play with it. need more help im sure thanks.

vidimage · 23-05-2006

You're beautifull, I now have disc K!!!!

Cryin fer joy

Mark.

vidimage · 23-05-2006

Quote:

Originally Posted by bkf

"Any suggestions from you will be greatly appreciated."

Ditch the computer and start collecting stamps or butterflies

You're such a nice ..... whatever.
Follow the bubbles, that way is up

vidimage · 23-05-2006

In your bios, ensure that booting from USB devices is disabled.
I'm not sure why you can't unplug the Sony USB drive while booting, then plugging it in.[/quote]

The sony drive is, was an internal on the new computer, I have removed that.
The hp drive that came with and an external Lg drive are connected, seem to work with everything but recode.
thank you for the help.
Mark.

vidimage · 26-05-2006

Hi again,
I have made 2 calls to Nero's help line @1.29 per min. and installed wnapsi32.dll as suggested, and used their clean install tool and reinstalled Nero software.
The only deviation is that I installed software from disc not frlom download site. (I have dial up connection)
Recode 2 still does not list my burners as an option to burn to.
The only thing I can think to do is have Best Buy reinstall OS.

HELP comments appreceated. thougts, suggestions?

*debro* · 26-05-2006

Right click "My Computer"->Properties->Hardware->Device manager

Click the +"USB Controllers" & check that there are no yellow "Exclamation marks".
Click the +"DVD/CD-ROM drives" & check whether anything is detected there.

Please report back.

Also, please use the nero->nero toolkit->info tool and save the log (up the top near the right) and then paste it between "[ code ]" &"[/code]" tags. Remove your username & serial number of course.

Code:

Example of what happens when you use code tags

vidimage · 26-05-2006

Quote:

Originally Posted by debro

Right click "My Computer"->Properties->Hardware->Device manager

Click the +"USB Controllers" & check that there are no yellow "Exclamation marks".
Click the +"DVD/CD-ROM drives" & check whether anything is detected there.

Yes debro, both drives are detected, no yellow exclamation marks.
working on the second par of your post.
Thanks for the reply.

vidimage · 26-05-2006

Quote:

Originally Posted by debro

Please report back.

Also, please use the nero->nero toolkit->info tool and save the log (up the top near the right) and then paste it between "[ code ]" &"[/code]" tags. Remove your username & serial number of course.

Code:

Example of what happens when you use code tags

Don't quite understand what you mean by paste it between tags.
saved to the desktop.

(Subsequent edit by imkidd57...) It should appear like this:

Code:

Nero InfoTool 3.00

Interface Information
---------------------

Software Information
--------------------
Operating System     : Windows 98 
DirectX              : DirectX 9.0c

Description          : Nero Burning ROM
Version              : 6, 6, 0, 14
Company              : Ahead Software AG
Version Check        : Ok

Description          : Nero StartSmart
Version              : 2, 0, 0, 20
Company              : Ahead Software AG

Description          : NeroVision
Version              : 3,1,0,14
Company              : Nero AG

Description          : Nero ShowTime
Version              : 2, 0, 0, 39
Company              : Nero Software AG

Description          : Nero Recode 2
Version              : 2, 2, 6, 17
Company              : Ahead Software AG

Description          : Cover Designer
Version              : 2, 3, 0, 42
Company              : Nero AG

Description          : Nero BackItUp Application
Version              : 1, 2, 0, 52
Company              : Ahead Software AG

Description          :  Roxio MyDVD
Version              : 6.2.0.0
Company              : Sonic Solutions


Hardware Information
--------------------
CPU                  : ?
Bus Speed            : ?
Motherboard          : ?
System               : ?
BIOS                 : ?
Memory               : 958 MB
Sound                : Realtek HD Audio rear output
Video                : ?

Driver Information
------------------
Driver             : msvcrt.dll
Version            : 6.00.8397.0

Driver             : msvcirt.dll
Version            : 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver             : mfc42.dll
Version            : 6.02.4131.0

Driver             : msvcp60.dll
Version            : 6.02.3104.0

Driver             : msvcp70.dll
Version            : 7.00.9466.0

Driver             : msvcr70.dll
Version            : 7.00.9466.0

Driver             : ole32.dll
Version            : 5.1.2600.2726 (xpsp_sp2_gdr.050725-1528)

Driver             : olepro32.dll
Version            : 5.1.2600.2180

Driver             : oledlg.dll
Version            : 1.0 (XPClient.010817-1148)

Driver             : advapi32.dll
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver             : comctl32.dll
Version            : 5.82 (xpsp_sp2_rtm.040803-2158)

Driver             : setupapi.dll
Version            : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)

Driver             : Aac.dll
Version            : 2, 5, 9, 991

Driver             : aacenc32.dll
Version            : 3,2,0,18

Driver             : Aiff.dll
Version            : 2, 0, 1, 0

Driver             : DefConvertor.dll
Version            : 2, 0, 2, 0

Driver             : Downloaders.dll
Version            : 2, 0, 1, 0

Driver             : lame_enc.dll
Version            : 3, 93, 1, 0

Driver             : midi.dll
Version            : 2, 0, 1, 0

Driver             : mp3PP.dll
Version            : 1, 0, 0, 9

Driver             : mp3PRO.dll
Version            : 2, 0, 4, 0

Driver             : mp3PRO_dmo.dll
Version            : 2, 0, 0, 16

Driver             : mp3PRO_hlp.dll
Version            : 2, 0, 0, 16

Driver             : msa.dll
Version            : 2, 0, 9, 34

Driver             : ogg.dll
Version            : 1, 0, 0, 6

Driver             : TWINVQ2.CDB
Version            : n/a

Driver             : video.dll
Version            : 2, 0, 0, 2

Driver             : Vqf.dll
Version            : 2, 0, 1, 0

Driver             : VqfDecLib.dll
Version            : 2, 0, 0, 6

Driver             : VqfEncLib.dll
Version            : 2, 0, 0, 6

Driver             : VqfEncLib1.dll
Version            : 2, 0, 0, 6

Driver             : wav.dll
Version            : 2, 0, 2, 0

Driver             : aacplus.dll
Version            : 3,2,0,18

Driver             : dvddisc.dll
Version            : 3,2,0,1

Driver             : em2v.dll
Version            : 3, 2, 0, 16b

Driver             : NDParser.ax
Version            : 3, 2, 0, 18

Driver             : ndvddisc.dll
Version            : 3,2,0,1

Driver             : NeAcEnc.dll
Version            : 3,2,0,18

Driver             : NeAMR.dll
Version            : 3,2,0,18

Driver             : NeAudCD.ax
Version            : 3,2,0,18

Driver             : NeAudio.ax
Version            : 3, 2, 0, 18

Driver             : NeAudioConv.ax
Version            : 3,2,0,18

Driver             : NeCapture.ax
Version            : 3,2,0,18

Driver             : NeDVD.ax
Version            : 3, 2, 0, 18

Driver             : NeDVSplitter.ax
Version            : 3,2,0,18

Driver             : NeEm2a.dll
Version            : 3, 2, 0, 18

Driver             : NeFileSourceAsync.ax
Version            : 3,2,0,18

Driver             : NeFileSrc.ax
Version            : 3,2,0,18

Driver             : NeFSource.ax
Version            : 3,2,0,18

Driver             : NeNDAud.ax
Version            : 3,2,0,18

Driver             : NeNDGui.dll
Version            : 3,2,0,18

Driver             : NeNDMux.ax
Version            : 3,2,0,18

Driver             : NeNDVid.ax
Version            : 3,2,0,18

Driver             : NePhotoSource.ax
Version            : 3,2,0,18

Driver             : NePSMuxer.ax
Version            : N/A

Driver             : NeQTDec.ax
Version            : 3,2,0,18

Driver             : NeRender.ax
Version            : 3,2,0,18

Driver             : NeResize.ax
Version            : 3,2,0,1

Driver             : neroadb.dll
Version            : 3,2,0,18

Driver             : neroapl.dll
Version            : 3,2,0,18

Driver             : NeroFormatConv.ax
Version            : 3,2,0,18

Driver             : NeroVideoProc.ax
Version            : N/A

Driver             : NeSceneDetector.ax
Version            : 3, 2, 0, 18

Driver             : NeSplitter.ax
Version            : 3,2,0,18

Driver             : NeVcd.ax
Version            : 3,2,0,18

Driver             : NeVCR.ax
Version            : 3,2,0,18

Driver             : NeVcr.dll
Version            : 3,2,0,18

Driver             : NeVideo.ax
Version            : 3,2,0,18

Driver             : NeVideoAnalyzer.ax
Version            : 3,2,0,18

Driver             : AdvrCntr.dll
Version            : 1,2,7, 2302

Driver             : apreg.dll
Version            : 2, 0, 0, 7

Driver             : DriveLocker.dll
Version            : 1, 0, 0, 17

Driver             : MFC71.dll
Version            : 7.10.3077.0

Driver             : msvcp71.dll
Version            : 7.10.3077.0

Driver             : msvcr71.dll
Version            : 7.10.3052.4

Driver             : MultiChannel.dll
Version            : 3,2,0,16c

Driver             : NeroCBUI.dll
Version            : 1, 6, 0, 1

Driver             : NeroDigitalExt.dll
Version            : 1.1.1.1

Driver             : NeroIPP.dll
Version            : 3,2,0,18

Driver             : NeroMediaCon.dll
Version            : 3, 2, 0, 16c

Driver             : specialoffer.exe
Version            : 1, 0, 0, 1

Lower Filters
-------------
Driver             : PxHelp20
Description        : Px Engine Device Driver for Windows 2000/XP
Version            : 2.03.32a
Company            : Sonic Solutions

Upper Filters
-------------
Video Codecs
------------
Cinepak Codec by Radius                      : 1.10.0.11
Intel 4|2|0 Video V2.50                      : 5.1.2600.2180
Intel Indeo(R) Video R3.2
Intel Indeo(R) Video R3.2
Intel Indeo® Video 4.5                       : 4.51.16.03
Intel IYUV codec                             : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft RLE                                : 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft Video 1                            : 5.1.2600.0 (xpclient.010817-1148)
Microsoft YUV                                : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft YUV                                : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Toshiba YUV Codec                            : 5.1.2600.0 (XPClient.010817-1148)
Microsoft YUV                                : 5.3.2600.2180 (xpsp_sp2_rtm.040803-2158)
Microsoft H.263 Video Codec                  : 5.1.2600.2180
Microsoft H.261 Video Codec                  : 5.1.2600.2180
Indeo® video 5.10                            : R.5.10.15.2.55
LEAD MCMP/MJPEG Codec (VFW)                  : 1.0.0.013

Audio Codecs
------------
Microsoft IMA ADPCM CODEC                    : 4.00.0.0
Microsoft ADPCM CODEC                        : 4.00.0.0
Microsoft CCITT G.711 A-Law and u-Law CODEC  : 4.00.0.0
Microsoft GSM 6.10 Audio CODEC               : 4.00.0.0
DSP Group TrueSpeech(TM) Software CODEC      : 1.00.0.0
Microsoft G.723.1 CODEC                      : 1.02.0.1
Windows Media Audio                          : 4.02.0.0
Sipro Lab Telecom ACELP.net audio codec      : 3.02.0.0
Indeo® audio software                        : 2.05.0.53
Fraunhofer IIS MPEG Layer-3 Codec (advanced) : 1.09.1.49
Microsoft PCM Converter                      : 5.00.0.0


ASPI Information
----------------
System ASPI      :  ASPI file(s) are missing

wnaspi32.dll     :  2.0.1.74 164112 bytes May 24, 2006

Nero ASPI        :  ASPI is installed and working properly

WNASPI32.DLL     :  2.0.1.74 164112 bytes October 26, 2004

Installed OS Patches
--------------------
(Q237944) USB Audio Problems with Openhci.sys                                                :  No
(Q189591) Computer Does Not Resume To Recognize USB Device From Standby                      :  No
(Q241134) USB driver update                                                                  :  No
(Q265314) Error Message 'No Valid Drive/Disc Found' Playing Audio CD After Using Data CD-ROM : No
(Q274370) Error Message on a Blue Screen When You Try to Play Digital CD Audio               :  No
(Q241134) USB Enumeration Problems                                                           :  No
(Q239694) Large Writes to Removable Media May Result in Data Loss                            :  No
(Q267304) IEEE 1394 Mass Storage Device Not Present After Resuming From Standby              :  No

*debro* · 26-05-2006

Quote:

Originally Posted by debro

Click the +"DVD/CD-ROM drives" & check whether anything is detected there.

Can you please tell us what is under this category?

@above post.
Sorry, this is the wrong logfile.

You need to use the nero INFOTOOL which is in the Nero->Nero Toolkit folder.

"["code"]" & [/code] tags (minus the "") post the entire log in a tiny window that scrolls, rather than a huge post

**imkidd57** · 26-05-2006

If I may just add something... With the 'code tags' business, an alternative to Debro's easy way is to go to the Advanced editor, select the text and press the "#" button. The code tags are automatically put at the beginning and the end. Graphical description here.

*debro* · 27-05-2006

Logs are quite big

Tis easy to type

Code:

 paste your text here, and then

.
Otherwise you have to highlight alot of text

vidimage · 27-05-2006

Hi again debro, and hello imkidd57!
Sorry for the delay, had to sleep work sleep.
Hope you can excuse my ignorance, but I don't understand anything about code tags.
However I may have found the problem! I hope this is all that's wrong.
Here is a screen shot of aspi from info tool from the old compaq.
On the HP it reads:

wnapsi32.dll 2.0.1.74 164112 bytes May 24 2006
Thats all there is and below it says in a yellow bar that:
ASPI file(s) are missing.
Thanks for taking the time to help.
Mark

*debro* · 27-05-2006

Uninstall + Reinstall Nero

vidimage · 27-05-2006

Quote:

Originally Posted by debro

Uninstall + Reinstall Nero

Been done many times.

vidimage · 28-05-2006

Quote:

Originally Posted by debro

Uninstall + Reinstall Nero

OK, so I had nothing to lose. Uninstalled, used nero clean tool, and reinstalled
software downloaded from the site. Over 8 hours on my snazzy dial up.
no change.

ASPI Information
----------------
System ASPI : ASPI file(s) are missing

wnaspi32.dll : 2.0.1.74 164112 bytes May 24, 2006

Nero ASPI : ASPI is installed and working properly

WNASPI32.DLL : 2.0.1.74 164112 bytes October 26, 2004

can anyone help me with what files are missing and where I can get them?
Mark.

pacmac · 29-05-2006

This might not be the problem, but I can't tell from your post what drive you have in the pc you are trying to install Nero in, But I have had a version of Nero that came with an old burner and when installing a new drive (newer dvd burner) Nero would not recognize the drive, because it was not the drive that the software came bundled with. I don't know if you are using a version of Nero that came with a different burner, or not. Good Luck.

*debro* · 29-05-2006

I noticed in your nero infotool log that you had some roxio software installed. Roxio and nero have had "incompatibilities" in the past.

Please ensure that the following is completely uninstalled:

Code:

Description          :  Roxio MyDVD
Company              : Sonic Solutions

vidimage · 29-05-2006

Thanks for the reply debro,
I have uninstalled all roxio- sonic software. No change.

*debro* · 30-05-2006

Just to confirm the system here..

We have:
Winxp & Nero 6.6.0.14 (relatively recent)
1 internal SONY 820A DVDwriter (with no jumper designating it as master or slave)
1 External USB 500GB HD (working)
1 Internal HP dvdwriter (unknown model, but working).

All dvdwriters are detected & work OK in nero & general windows.

Sony 820A isn't recognsed by nero recode.

All correct?

vidimage · 30-05-2006

------------------

Drive Information
------------------
Drive : TSSTcorp CD/DVDW TS-H552L

Drive Information
------------------
Drive : HL-DT-ST DVDRRW GSA-2166D

The sony is out. TSSTcorp CD/DVDW TS-H552L is original internal.
: HL-DT-ST DVDRRW GSA-2166D is LG external.
Recode does not recognize these to burn to. However both can be used to burn from.
I can burn to them anything other than recode such as nero express etc..
scince it worked properly before failed firmware upgrade, and I have restored to factory original, I will take it in and see if they will wipe the HD and reinstall windows.

23-05-2006	#1 (permalink)
vidimage CD Freaks Rookie Join Date: Mar 2006 Posts: 30	REINTRO & MY PAIN <a href='http://adstats.cdfreaks.com/www/delivery/ck.php?n=a13febf7&cb=INSERT_RANDOM_NUMBER_HERE' target='_blank'><img src='http://adstats.cdfreaks.com/www/delivery/avw.php?zoneid=30&cb=INSERT_RANDOM_NUMBER_HERE&n=a13febf7' border='0' alt='' /></a> Hi, My name is Mark. I started burning about 2 months ago. I was told that DVDFAB was the way to go, so I bought a Sony external burner and was burning away with DVDFAB, but I had some problems and tried using ANYDVD with DVDFAB and had reduced problems. Then I made a copy of King Kong and it was unacceptable viewing quality. One thing particularly objectionable was the smearing of all shadow detail. Thats when I tried using Nero software that came with the burner and ANYDVD. The result, while not perfect is exccellent. When I viewed this copy on a 36 inch tube tv it looked perfect. So I purchased ANYDVD and use it with Nero. Then I bought a 250GB HD Lacie Porsche design and filled it up fast. then I bought a Lacie 500GB big disc Extreme Triple interface (Because my OLD computer has USB 1.0 and Firewire compatability I needed a firewire connection.) Before the HD arrived I realized that it was not compatible with win ME and I was ready to return it right away. I decided to keep it and buy a new computer. ME is no longer supported and I could have a computer not connected to the internet. A dedicated burning, game machine. I bought a a1410 HP Pavilliom Media Center pc, that has a DVD burner from Best Buy. I also had them istall a Sony 820A burner in the open bay because I like the 810 external very much. I was burning for a while when I realized that the burns on my old computer were better than from the new one. Because of this site I was made aware of firmware updates and had updated the firmware on the external drive(Sony) on my old computer with no problem, so I tried to update the firmware of the Sony drive on the new computer. I screwed up! I did not close all programs and was still online when I tried to upgrade firmware. The loading page ran for 35-45 minuetes. I knew I was in trouble. then I lost my internet connection and the computer froze. I had to restart my computer. After that the computer did not recognize either of my DVD drives, nor did they show up in the control panel. The computer worked fine exept for that. I took it back to Best Buy and it would not load wuindows. I explained to them what I had done, but they did not seem to understand why I would need to upgrade firmware, or why I would use someone elses firmware. I tried to explain that it was official sony software from sony site. They told me that they would have to send it out for service and it would be free since it was new. I was surpprised when they called 4 days later(I was told 2-4 weeks) and said to come pick it up. When I picked it up they told me that they had unplugged the sony burner and windows loaded. Thats all that they had done, unplug the sony! The next day, I tried plugging the sony back in(power plug only, ribbon was still plugged in) and winows did not load. I called sony support and they wnted to know what color plastic 2 pin cover was. I saw no cover. I Had to remove the drive and there is no plastic cover on 2 pins. End of discussion with sony. Went to Best Buy last sunday stopped at the repair desk and talked to a man dressed in a white shirt and black tie, designating him as a geek, and asked him about the colored pin cover. He asked if I had called the geek squad. I thanked him for his help. I now have an external DVD recorder plugged into the new computer. sunday night I discovered that Nero recode does not recognize any burners and will only burn to HD. It was working before I screwed up, and works with Nero express. I have no idea what is the problem. Oh yea, The 500 GB HD shows in the control panel as working correcly, but doesent show on my computer so thats also useless. I have made restore discs and reset computer to factory new conditions to no avail. I have three problems to fix: 1; A useless sony burner. 2; A usless $ 330 500 GB HD. 3; Nearly usless Nero software. I hope I havent bored you to death, but I'm worried I'm stuck with an awfully expensive DVD player. I plan on taking it back to Best Buy, and if they are not more helpfull then I'll go to a computer repair center. Any suggestions from you will be greatly appreciated. Mark. BTW The Nero software is OEM suite from sony disc 6.60W. Thanks

23-05-2006	#2 (permalink)
debro Blown to smitherines Join Date: Jul 1999 Location: The c@ke mixer Posts: 9,940	Re: REINTRO & MY PAIN Right click on "My Computer" -> Manage->Disk manager. Does your 500GB HD should up? Maybe it just doesn't have a drive letter assigned In your bios, ensure that booting from USB devices is disabled. I'm not sure why you can't unplug the Sony USB drive while booting, then plugging it in. __________________ CDFreaks - Overwhelmed by Ignorance since 2005! We lost the battle, but we haven't lost the war! Click Here to sign up to the resistance movement! Viva La Resistance! Admitting that you've illegally downloaded movies/songs and need help to process/burn is comparable to robbing a bank, and walking into the bank the next day holding the bags of money to deposit them into your account. Don't be surprised if people laugh at you when you make the headlines.

23-05-2006	#3 (permalink)
bkf Banned Join Date: Aug 2004 Location: Earth Posts: 1,530	Re: REINTRO & MY PAIN "Any suggestions from you will be greatly appreciated." Ditch the computer and start collecting stamps or butterflies

23-05-2006	#4 (permalink)
vidimage CD Freaks Rookie Join Date: Mar 2006 Posts: 30	Re: REINTRO & MY PAIN I'm there. got it. unknown, not initialized, uallocated. gonna play with it. need more help im sure thanks.

23-05-2006	#5 (permalink)
vidimage CD Freaks Rookie Join Date: Mar 2006 Posts: 30	Re: REINTRO & MY PAIN You're beautifull, I now have disc K!!!! Cryin fer joy Mark. Last edited by vidimage; 23-05-2006 at 14:47. Reason: tipe-0

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23-05-2006	#7 (permalink)
vidimage CD Freaks Rookie Join Date: Mar 2006 Posts: 30	Re: REINTRO & MY PAIN In your bios, ensure that booting from USB devices is disabled. I'm not sure why you can't unplug the Sony USB drive while booting, then plugging it in.[/quote] The sony drive is, was an internal on the new computer, I have removed that. The hp drive that came with and an external Lg drive are connected, seem to work with everything but recode. thank you for the help. Mark.

26-05-2006	#8 (permalink)
vidimage CD Freaks Rookie Join Date: Mar 2006 Posts: 30	Re: REINTRO & MY PAIN Hi again, I have made 2 calls to Nero's help line @1.29 per min. and installed wnapsi32.dll as suggested, and used their clean install tool and reinstalled Nero software. The only deviation is that I installed software from disc not frlom download site. (I have dial up connection) Recode 2 still does not list my burners as an option to burn to. The only thing I can think to do is have Best Buy reinstall OS. HELP comments appreceated. thougts, suggestions?

26-05-2006	#9 (permalink)
debro Blown to smitherines Join Date: Jul 1999 Location: The c@ke mixer Posts: 9,940	Re: REINTRO & MY PAIN Right click "My Computer"->Properties->Hardware->Device manager Click the +"USB Controllers" & check that there are no yellow "Exclamation marks". Click the +"DVD/CD-ROM drives" & check whether anything is detected there. Please report back. Also, please use the nero->nero toolkit->info tool and save the log (up the top near the right) and then paste it between "[ code ]" &"[/code]" tags. Remove your username & serial number of course. Code: Example of what happens when you use code tags __________________ CDFreaks - Overwhelmed by Ignorance since 2005! We lost the battle, but we haven't lost the war! Click Here to sign up to the resistance movement! Viva La Resistance! Admitting that you've illegally downloaded movies/songs and need help to process/burn is comparable to robbing a bank, and walking into the bank the next day holding the bags of money to deposit them into your account. Don't be surprised if people laugh at you when you make the headlines.

26-05-2006	#13 (permalink)
imkidd57 Senior Moderator & Editor Join Date: Feb 2005 Location: New Fajara Posts: 7,617	Re: REINTRO & MY PAIN If I may just add something... With the 'code tags' business, an alternative to Debro's easy way is to go to the Advanced editor, select the text and press the "#" button. The code tags are automatically put at the beginning and the end. Graphical description here. __________________ . . ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ If you are new to the internet, have a query about digital storage, or would maybe like to tell us a bit about yourself: just register with us and try either the Newbie forum or the CD Freaks Living Room. Alternatively, if you fancy some chit-chat (without technical help), then you're welcome to use the Chatbox to have a natter to other experienced members and staff. Look what you get when you join CD Freaks: Interactive access to our forum-based knowledge service Give feedback on News articles on the Front Page Ask questions to the people that actually review the software & hardware Chat with staff and members alike in the live Chatbox Option of a free newsletter Nervous about posting? Don't be: this is one of the friendliest communities around and we value our new members. You're well-protected by the forum rules that everyone signs up to. So what are you waiting for? Click the smiley to join --> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

27-05-2006	#14 (permalink)
debro Blown to smitherines Join Date: Jul 1999 Location: The c@ke mixer Posts: 9,940	Re: REINTRO & MY PAIN Logs are quite big Tis easy to type Code: paste your text here, and then . Otherwise you have to highlight alot of text __________________ CDFreaks - Overwhelmed by Ignorance since 2005! We lost the battle, but we haven't lost the war! Click Here to sign up to the resistance movement! Viva La Resistance! Admitting that you've illegally downloaded movies/songs and need help to process/burn is comparable to robbing a bank, and walking into the bank the next day holding the bags of money to deposit them into your account. Don't be surprised if people laugh at you when you make the headlines.

27-05-2006	#16 (permalink)
debro Blown to smitherines Join Date: Jul 1999 Location: The c@ke mixer Posts: 9,940	Re: REINTRO & MY PAIN Uninstall + Reinstall Nero __________________ CDFreaks - Overwhelmed by Ignorance since 2005! We lost the battle, but we haven't lost the war! Click Here to sign up to the resistance movement! Viva La Resistance! Admitting that you've illegally downloaded movies/songs and need help to process/burn is comparable to robbing a bank, and walking into the bank the next day holding the bags of money to deposit them into your account. Don't be surprised if people laugh at you when you make the headlines.

29-05-2006	#19 (permalink)
pacmac CD Freaks Member Join Date: Dec 2003 Location: Detroit, MI USA Posts: 180	Re: REINTRO & MY PAIN This might not be the problem, but I can't tell from your post what drive you have in the pc you are trying to install Nero in, But I have had a version of Nero that came with an old burner and when installing a new drive (newer dvd burner) Nero would not recognize the drive, because it was not the drive that the software came bundled with. I don't know if you are using a version of Nero that came with a different burner, or not. Good Luck.

29-05-2006	#20 (permalink)
debro Blown to smitherines Join Date: Jul 1999 Location: The c@ke mixer Posts: 9,940	Re: REINTRO & MY PAIN I noticed in your nero infotool log that you had some roxio software installed. Roxio and nero have had "incompatibilities" in the past. Please ensure that the following is completely uninstalled: Code: Description : Roxio MyDVD Company : Sonic Solutions __________________ CDFreaks - Overwhelmed by Ignorance since 2005! We lost the battle, but we haven't lost the war! Click Here to sign up to the resistance movement! Viva La Resistance! Admitting that you've illegally downloaded movies/songs and need help to process/burn is comparable to robbing a bank, and walking into the bank the next day holding the bags of money to deposit them into your account. Don't be surprised if people laugh at you when you make the headlines.

29-05-2006	#21 (permalink)
vidimage CD Freaks Rookie Join Date: Mar 2006 Posts: 30	Re: REINTRO & MY PAIN Thanks for the reply debro, I have uninstalled all roxio- sonic software. No change.

30-05-2006	#22 (permalink)
debro Blown to smitherines Join Date: Jul 1999 Location: The c@ke mixer Posts: 9,940	Re: REINTRO & MY PAIN Just to confirm the system here.. We have: Winxp & Nero 6.6.0.14 (relatively recent) 1 internal SONY 820A DVDwriter (with no jumper designating it as master or slave) 1 External USB 500GB HD (working) 1 Internal HP dvdwriter (unknown model, but working). All dvdwriters are detected & work OK in nero & general windows. Sony 820A isn't recognsed by nero recode. All correct? __________________ CDFreaks - Overwhelmed by Ignorance since 2005! We lost the battle, but we haven't lost the war! Click Here to sign up to the resistance movement! Viva La Resistance! Admitting that you've illegally downloaded movies/songs and need help to process/burn is comparable to robbing a bank, and walking into the bank the next day holding the bags of money to deposit them into your account. Don't be surprised if people laugh at you when you make the headlines.

30-05-2006	#23 (permalink)
vidimage CD Freaks Rookie Join Date: Mar 2006 Posts: 30	Re: REINTRO & MY PAIN ------------------ Drive Information ------------------ Drive : TSSTcorp CD/DVDW TS-H552L Drive Information ------------------ Drive : HL-DT-ST DVDRRW GSA-2166D The sony is out. TSSTcorp CD/DVDW TS-H552L is original internal. : HL-DT-ST DVDRRW GSA-2166D is LG external. Recode does not recognize these to burn to. However both can be used to burn from. I can burn to them anything other than recode such as nero express etc.. scince it worked properly before failed firmware upgrade, and I have restored to factory original, I will take it in and see if they will wipe the HD and reinstall windows.