I would love to get support for a product that I have paid for !!! - Club CDFreaks

avi · 21-01-2003

Hello,
This is the only software company (that I know) that do not support the product nor the customers.

I have a problem with the virtual CD as it does not play a music CD image. I have sent an e-mail to clone support 4 weeks ago and also posted a query in this forum. Still no response !!

Very disappointed

**G@M3FR3@K** · 21-01-2003

Well normally Elaborate Bytes is very helpful when it comes to solving user' problems. Perhaps they're busy and are working on it. Try to be a little more patient. I've tested it here and it works fine. Mount the image of the audio CD, double click on the CloneDrive and start the tracks. Perhaps there is a problem with your system: e.g. something that was installed interfering with the CD-playback.

avi · 21-01-2003

Thanks for the reply,

I can play fine a regular CD, using real player 1 or WMP.
When trying to play the image from the virtual CD, I an getting the full list of songs but the "Play" botton is grayed out.

Any ideas ?

sven · 21-01-2003

Hello avi,

You need to enable "Digital CD Playback" in the device manager for the VCD.

regards, Sven

avi · 21-01-2003

Sven,
Thanks.
I did that but I am getting an error:

"MMSYSTEM262 tHERE IS A PROBLEM WITH YOUR MEDIA DEVICE. MAKE SURE IT IS WORKING PROPERLY OR CONTACT THE DEVICE MANUFACTURER."

I am using Windows 98.
Avi

copydude · 01-02-2003

Quote:

This is the only software company (that I know) that do not support the product nor the customers.

Well, you should try Goldenhawk then. Believe me, it's worse.

21-01-2003	#1 (permalink)
avi New on Forum Join Date: Jan 2003 Posts: 10	I would love to get support for a product that I have paid for !!! <a href='http://adstats.cdfreaks.com/www/delivery/ck.php?n=a13febf7&cb=INSERT_RANDOM_NUMBER_HERE' target='_blank'><img src='http://adstats.cdfreaks.com/www/delivery/avw.php?zoneid=30&cb=INSERT_RANDOM_NUMBER_HERE&n=a13febf7' border='0' alt='' /></a> Hello, This is the only software company (that I know) that do not support the product nor the customers. I have a problem with the virtual CD as it does not play a music CD image. I have sent an e-mail to clone support 4 weeks ago and also posted a query in this forum. Still no response !! Very disappointed

21-01-2003	#2 (permalink)
G@M3FR3@K Senior Moderator Join Date: Mar 2000 Location: Utrèg, The Netherlands Posts: 8,777	Well normally Elaborate Bytes is very helpful when it comes to solving user' problems. Perhaps they're busy and are working on it. Try to be a little more patient. I've tested it here and it works fine. Mount the image of the audio CD, double click on the CloneDrive and start the tracks. Perhaps there is a problem with your system: e.g. something that was installed interfering with the CD-playback. __________________ CDFreaks.com - Independent CD and DVD recording news around the clock! I do not provide support via PM or e-mail, use our Forum instead. Need some help? Please use our search function first. When asking for help, please detail your problem! Become a member of this forum, it's free! Register here!

21-01-2003	#5 (permalink)
avi New on Forum Join Date: Jan 2003 Posts: 10	Sven, Thanks. I did that but I am getting an error: "MMSYSTEM262 tHERE IS A PROBLEM WITH YOUR MEDIA DEVICE. MAKE SURE IT IS WORKING PROPERLY OR CONTACT THE DEVICE MANUFACTURER." I am using Windows 98. Avi Last edited by avi; 21-01-2003 at 23:59.

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21-01-2003	#3 (permalink)
avi New on Forum Join Date: Jan 2003 Posts: 10	Thanks for the reply, I can play fine a regular CD, using real player 1 or WMP. When trying to play the image from the virtual CD, I an getting the full list of songs but the "Play" botton is grayed out. Any ideas ?

21-01-2003	#4 (permalink)
sven Friend of CDFreaks Join Date: Mar 2002 Location: NetherRhein Posts: 76	Hello avi, You need to enable "Digital CD Playback" in the device manager for the VCD. regards, Sven