What would you do? - Club CDFreaks

crossg · 2 Weeks Ago

Last October I bought the Samsung LN-T4671 LCD TV (happens with any xx71 series TV) and after a while noticed some odd behavior with the 120Hz Auto Motion Plus. When set to High, Med or Low it had Triple ball effect (three footballs trailing), Stutter and vapor trails. Samsung was aware of the problem and came out with a firmware update that allowed AMP to be turned off.

With AMP off the TV is perfect in picture quality no stutter,TBE or vapor. Samsung said this would nearly fix the issues with AMP on low but it's still there. Also they said they where working on a fix 5 months ago. Now they are saying there is no fix. The reason I bought this TV is for the AMP and paid more money for it. People have had their units replaced /their motherboards and still the issue exists. I have been on the phone to Samsung support many times with no satisfaction at all. Seems to me I paid extra money for something that doesn't work and Samsung is trying to bury their head in the sand. This is not to bash Samsung as they have a huge amount of products out there that work as advertised. What would you do? I want a newer TV that works as advertised.

Bob · 2 Weeks Ago

dunno crossg i've never been in that position before but i would not be happy.

I don't see anything wrong with your request "I want a newer TV that works as advertised." but how does one go about forcing them to do that?

Have you talked to the store you bought it from?

**zevia** · 2 Weeks Ago

It's quite annoying if you need to turn off or set to low the 120Hz Auto Motion Plus everytime you watch sport events or other programs with fast moving motion.

crossg · 2 Weeks Ago

@Bob. The store I bought it from has a 14 day return policy and 60 day exchange. My fault for thinking Samsung would have it fixed once they were aware of the problem.

@zevia. Exactly.

**platinumsword** · 2 Weeks Ago

Very annoying.

Have you tried climbing the ladder a little higher to see if you can get some satisfaction?

crossg · 2 Weeks Ago

Quote:

Originally Posted by platinumsword

Very annoying.

Have you tried climbing the ladder a little higher to see if you can get some satisfaction?

Yeah. Currently talking with a Samsung support supervisor. The highest tier you can talk to in the support arena. I will be very suprised if they call me back.

**platinumsword** · 2 Weeks Ago

Do you have any documentation to emphasize the fact?

How about a email to consumer reports, tweak there interest.

crossg · 2 Weeks Ago

This issue is pretty well documented over @AVS forums and others. They are talking about class action but mostly in the USA. Samsung is aware of the TBE Click. Says they are working on a fix. That was posted last Dec but I had that FW updated in late Oct. The FW is now available on their website and now says it will correct the problem. Click. It's the identical FW that was released for TBE. When I saw the blurb saying it would correct the problems I went whoooaa

then got on the phone with Samsung. After waiting 6 months for an update to fix this problem it doesn't give me a warm fuzzy that they can fix it.

crossg · 1 Week Ago

Update. They didn't call me back so I called them again. To my suprise they have forwarded my case to the exchange dept. Now we're getting somewhere. Maybe?

CDan · 1 Week Ago

Sounds like inadequate processor power in the video circuits. Doubtful it can be fixed. Leaving it at 60Hz isn't such a huge step down in quality, if that's an option.

chosenfew777 · 1 Week Ago

If you can't get a resolution (pun intended), & you have proof that Samsung knows there is a problem with your model of TV,
maybe it's time to let them know that your next move is contacting the local TV news media. If there's one thing Samsung does not want, it's their shortcomings in this product & in their customer service shown on TV. Bad publicity.

**platinumsword** · 1 Week Ago

Quote:

Originally Posted by crossg

Update. They didn't call me back so I called them again. To my suprise they have forwarded my case to the exchange dept. Now we're getting somewhere. Maybe?

Let's hope so.

I had to do the same thing with Chrysler at one time and climb the food chain until they forked out $10,000.00 to replace a motor.

Let's just say that I am now driving an Import.

Bob · 1 Week Ago

Quote:

Originally Posted by crossg

Update. They didn't call me back so I called them again. To my suprise they have forwarded my case to the exchange dept. Now we're getting somewhere. Maybe?

Keep on them crossg

Ask for a supervisor if needed.

crossg · 1 Week Ago

Quote:

Originally Posted by chosenfew777

If you can't get a resolution (pun intended), & you have proof that Samsung knows there is a problem with your model of TV,
maybe it's time to let them know that your next move is contacting the local TV news media. If there's one thing Samsung does not want, it's their shortcomings in this product & in their customer service shown on TV. Bad publicity.

Eeewww that's nasty, but I love it.

I will keep that in mind if this goes south.

I'll keep on them and hopefully get somewhere when I talk to the exchange dept tomorrow. (fingers crossed)

bigmike7 · 1 Week Ago

Yo Greg-

Maybe it is time to have your lawyer send them a certified letter - that asks for resolution-eh!!

2 Weeks Ago	#1 (permalink)
crossg Retired Moderator & Reviewer Join Date: Mar 2005 Location: Calgary, Alberta. Canada Posts: 4,583	What would you do? <a href='http://adstats.cdfreaks.com/www/delivery/ck.php?n=a13febf7&cb=INSERT_RANDOM_NUMBER_HERE' target='_blank'><img src='http://adstats.cdfreaks.com/www/delivery/avw.php?zoneid=30&cb=INSERT_RANDOM_NUMBER_HERE&n=a13febf7' border='0' alt='' /></a> Last October I bought the Samsung LN-T4671 LCD TV (happens with any xx71 series TV) and after a while noticed some odd behavior with the 120Hz Auto Motion Plus. When set to High, Med or Low it had Triple ball effect (three footballs trailing), Stutter and vapor trails. Samsung was aware of the problem and came out with a firmware update that allowed AMP to be turned off. With AMP off the TV is perfect in picture quality no stutter,TBE or vapor. Samsung said this would nearly fix the issues with AMP on low but it's still there. Also they said they where working on a fix 5 months ago. Now they are saying there is no fix. The reason I bought this TV is for the AMP and paid more money for it. People have had their units replaced /their motherboards and still the issue exists. I have been on the phone to Samsung support many times with no satisfaction at all. Seems to me I paid extra money for something that doesn't work and Samsung is trying to bury their head in the sand. This is not to bash Samsung as they have a huge amount of products out there that work as advertised. What would you do? I want a newer TV that works as advertised. __________________ My PC Specs. Plextor 760A/716A 1.07/1.10, BenQ DW1655, BCIB, BenQ DW1640 x2, BSLB, Nec 4551A, 1.08. Lite On SHM 165P6S/LH-20A1S, MS0R/9L05. LG GSA H22N/H62N, 1.02/CL01. The Forum Rules Click here to join CDFreaks.com. Last edited by platinumsword; 2 Weeks Ago at 03:11. Reason: Corrected some typo's

2 Weeks Ago	#2 (permalink)
Bob I donated to the Tsunami fund and all I got was this lousy title Join Date: Sep 2004 Location: Looking for my zigzags ~ I come from the no place and i go to the no where Posts: 14,679	Re: What would you do? dunno crossg i've never been in that position before but i would not be happy. I don't see anything wrong with your request "I want a newer TV that works as advertised." but how does one go about forcing them to do that? Have you talked to the store you bought it from? __________________ "You've Got a hole in your soul if you don't dig the Blues" .....My New Build is Finished. Click HERE to join CDFreaks.com Formerly rolling56 I'm not responsible for my typing in chat or on the board I have Oldtimers "Life'll Kill Yeah" "I'll Sleep When I'm Dead" ~ Warren Zevon

2 Weeks Ago	#3 (permalink)
zevia Admin & Review Coordinator N.America Join Date: Jul 2004 Location: USA Posts: 9,194	Re: What would you do? It's quite annoying if you need to turn off or set to low the 120Hz Auto Motion Plus everytime you watch sport events or other programs with fast moving motion. __________________ Click here to join CDFreaks.com Join CDFreaks Distributed Computing Team, have fun while helping to save some lives! My review PC & Specs & Media Blu-ray to DVD guide Forum Rules \| BenQ/Philips FAQ \| Tools: BQFlasher, MCSE, WOPC Tool, WinDWFlash \| NeroRegedit: EnableSolidBurn, Overburn5000MB LG GGW-H10N Blu-ray/HD-DVD \| LG GBW-H10N Blu-ray \| Panasonic SW-5582 Blu-ray

2 Weeks Ago	#4 (permalink)
crossg Retired Moderator & Reviewer Join Date: Mar 2005 Location: Calgary, Alberta. Canada Posts: 4,583	Re: What would you do? @Bob. The store I bought it from has a 14 day return policy and 60 day exchange. My fault for thinking Samsung would have it fixed once they were aware of the problem. @zevia. Exactly. __________________ My PC Specs. Plextor 760A/716A 1.07/1.10, BenQ DW1655, BCIB, BenQ DW1640 x2, BSLB, Nec 4551A, 1.08. Lite On SHM 165P6S/LH-20A1S, MS0R/9L05. LG GSA H22N/H62N, 1.02/CL01. The Forum Rules Click here to join CDFreaks.com.

2 Weeks Ago	#5 (permalink)
platinumsword Moderator Join Date: Oct 2005 Posts: 2,292	Re: What would you do? Very annoying. Have you tried climbing the ladder a little higher to see if you can get some satisfaction?

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2 Weeks Ago	#7 (permalink)
platinumsword Moderator Join Date: Oct 2005 Posts: 2,292	Re: What would you do? Do you have any documentation to emphasize the fact? How about a email to consumer reports, tweak there interest.

2 Weeks Ago	#8 (permalink)
crossg Retired Moderator & Reviewer Join Date: Mar 2005 Location: Calgary, Alberta. Canada Posts: 4,583	Re: What would you do? This issue is pretty well documented over @AVS forums and others. They are talking about class action but mostly in the USA. Samsung is aware of the TBE Click. Says they are working on a fix. That was posted last Dec but I had that FW updated in late Oct. The FW is now available on their website and now says it will correct the problem. Click. It's the identical FW that was released for TBE. When I saw the blurb saying it would correct the problems I went whoooaa then got on the phone with Samsung. After waiting 6 months for an update to fix this problem it doesn't give me a warm fuzzy that they can fix it. __________________ My PC Specs. Plextor 760A/716A 1.07/1.10, BenQ DW1655, BCIB, BenQ DW1640 x2, BSLB, Nec 4551A, 1.08. Lite On SHM 165P6S/LH-20A1S, MS0R/9L05. LG GSA H22N/H62N, 1.02/CL01. The Forum Rules Click here to join CDFreaks.com.

1 Week Ago	#9 (permalink)
crossg Retired Moderator & Reviewer Join Date: Mar 2005 Location: Calgary, Alberta. Canada Posts: 4,583	Re: What would you do? Update. They didn't call me back so I called them again. To my suprise they have forwarded my case to the exchange dept. Now we're getting somewhere. Maybe? __________________ My PC Specs. Plextor 760A/716A 1.07/1.10, BenQ DW1655, BCIB, BenQ DW1640 x2, BSLB, Nec 4551A, 1.08. Lite On SHM 165P6S/LH-20A1S, MS0R/9L05. LG GSA H22N/H62N, 1.02/CL01. The Forum Rules Click here to join CDFreaks.com.

1 Week Ago	#10 (permalink)
CDan CD Freak Join Date: Mar 2005 Location: USA Posts: 2,439	Re: What would you do? Sounds like inadequate processor power in the video circuits. Doubtful it can be fixed. Leaving it at 60Hz isn't such a huge step down in quality, if that's an option.

1 Week Ago	#11 (permalink)
chosenfew777 CD Freaks Junior Member Join Date: Mar 2008 Location: Ft. Worth, Texas, USA Posts: 68	Re: What would you do? If you can't get a resolution (pun intended), & you have proof that Samsung knows there is a problem with your model of TV, maybe it's time to let them know that your next move is contacting the local TV news media. If there's one thing Samsung does not want, it's their shortcomings in this product & in their customer service shown on TV. Bad publicity. __________________ O.K. ... So what's the speed of dark? _____________________________________________________________ Kerosene powered Dell w/ Hyper-Threading 2.8 ghz P4. Static electricity-powered Geefarse 256M DDR Nvidya vidya card. Pedal-powered 80-giggety HDD with finely whittled wooden platters. Two wind-up LG DVD RAM drives duct taped to solar-powered bi-focal lasers (read: Big ol' magnifyin' glasses on a sunny day). Q: What can you assume when you find a lawyer buried up to his neck in cement? A: Someone ran out of cement.

1 Week Ago	#15 (permalink)
bigmike7 CD Freaks Guru Join Date: Jul 2004 Location: Lurking In The Back Of Your Mind Posts: 5,654	Re: What would you do? Yo Greg- Maybe it is time to have your lawyer send them a certified letter - that asks for resolution-eh!! __________________ Mike Brayden & Lil Burnits Proud Cyber GranPa - 'CERCA, TROVA' - 'NOVUS ORDO SECLORUM' Be Kind To Older Folks - They Are A Reflection Of Yourself In The Future-eh!!! Work Computer = AMD Opteron 180 /2gb G. Skill PC3200 DDR SDRAM /XP Home-sp3 /(2) 250gb Seagate SATA Hard Drives /Coolmax CUG-700 watt psu /Samsung 202G /LiteOn 20A4P /Pioneer 115D /BenQ 1640 x/flashed to EW 164B /Gigabyte ATI Radeon HD 3850 w/512mb GDDR3/256 bit videocard /Planar 20.1" LCD /Nero 6.6 /DVDFab Gold Burning Computer= p4 3.06-HT /2gb G.Skill PC3200 DDR SDRAM /XP Home-sp3 /(2) Seagate 250 gb HDD's /Antec Neo HE 550 watt psu /Pioneer DVR115D w/v1.18 fw as Primary/Burner /LiteOn 20A4H w/vQP57 fw as Primary/Reader/Ripper/Disc Quality Testing /Intel Extreme Graphics /ViewSonic 20.1" LCD /Nero 6.6 /DVDFab Gold On The Shelf: (2) LiteOn SHM-160P6S as backup, BenQ (1) 1640, LG 4167, Liteon 1693, AOpen 1648/aap-pro