GGW-H20L PC freeze when playing HD-DVD - Club CDFreaks

Dabbles · 06-01-2008

Hello All,

I happened across this forum when searching about my problem... Seems like a good place for HD drive knowledge!

Anyway. I've recently purchased the above combo drive from LG, installation was fine and got the latest firmware and PowerDVD software. All seems good and I played my first HD title (Die Hard 4 on blu-ray) without issue.

However when trying to play my first HD-DVD title (Bourne Ultimatum) I have two problems:

1. When the disc first loads, it comes up with a screen showing "Loading" and a little animated bar beneath making it look like something's actually happening. But nothing ever does. There's a "Cancel" button, so I just click on that and it takes me to the main menu. Not a big deal, but does anyone know what it's trying to do?

2. More serious, after 20-60 mins or so (the time can vary) the screen freezes. It's a complete system hang, neither mouse nor keyboard respond to any commands and I have to reboot. If I restart the movie and fast-forward to the point where it crashed before, it's fine. It will play back without issue for another period of time.
I've run CPU stress tests and played some fairly demanding games for much longer periods of time, so it doesn't appear to be a hardware or heat problem.

I guess I need some more movies to play to gauge how serious the problem is, but does anyone have any pointers on where to look? Is it the drive, or PowerDVD or the OS?

Quick specs:

E6600 @ 2.4GHz
2GB RAM
Nvidia 8800 GTS
LG GGW-H20L
PowerDVD 7.3 Ultra (OEM came with the drive)
All software and drivers are up to date

*_chef_* · 06-01-2008

Which version of PowerDVD is installed?

Dabbles · 08-01-2008

Hi, just a quick update. It seems reinstalling PowerDVD (Ultra) from the OEM disk supplied with the LG drive and then pulling down an update from Cyberlink did the trick.

If anyone else has the same problems, check that you're running the 3516 verion of PowerDVD Ultra.

**zevia** · 09-01-2008

Thanks for the updates Dabbles.

But just to let you know, version 3516 of PowerDVD Ultra does not allow playback from your harddrive.

The older versions (up to 3319a) do.

06-01-2008	#1 (permalink)
Dabbles New on Forum Join Date: Jan 2008 Posts: 2	GGW-H20L PC freeze when playing HD-DVD <a href='http://adstats.cdfreaks.com/www/delivery/ck.php?n=a13febf7&cb=INSERT_RANDOM_NUMBER_HERE' target='_blank'><img src='http://adstats.cdfreaks.com/www/delivery/avw.php?zoneid=30&cb=INSERT_RANDOM_NUMBER_HERE&n=a13febf7' border='0' alt='' /></a> Hello All, I happened across this forum when searching about my problem... Seems like a good place for HD drive knowledge! Anyway. I've recently purchased the above combo drive from LG, installation was fine and got the latest firmware and PowerDVD software. All seems good and I played my first HD title (Die Hard 4 on blu-ray) without issue. However when trying to play my first HD-DVD title (Bourne Ultimatum) I have two problems: 1. When the disc first loads, it comes up with a screen showing "Loading" and a little animated bar beneath making it look like something's actually happening. But nothing ever does. There's a "Cancel" button, so I just click on that and it takes me to the main menu. Not a big deal, but does anyone know what it's trying to do? 2. More serious, after 20-60 mins or so (the time can vary) the screen freezes. It's a complete system hang, neither mouse nor keyboard respond to any commands and I have to reboot. If I restart the movie and fast-forward to the point where it crashed before, it's fine. It will play back without issue for another period of time. I've run CPU stress tests and played some fairly demanding games for much longer periods of time, so it doesn't appear to be a hardware or heat problem. I guess I need some more movies to play to gauge how serious the problem is, but does anyone have any pointers on where to look? Is it the drive, or PowerDVD or the OS? Quick specs: E6600 @ 2.4GHz 2GB RAM Nvidia 8800 GTS LG GGW-H20L PowerDVD 7.3 Ultra (OEM came with the drive) All software and drivers are up to date

06-01-2008	#2 (permalink)
_chef_ CDFreaks Resident Join Date: Aug 2004 Location: @FX labs .de ...watching [Benders.Big.Score] [Tripping.The.Rift.The.Movie] Posts: 23,950	Re: GGW-H20L PC freeze when playing HD-DVD Which version of PowerDVD is installed? __________________ Started with burning capable optical drives (CD-R) in 1997. Bought optical drives from AOpen, HP, LiteOn, NEC, Philips, Pioneer, Plextor, Ricoh, Samsung, Sanyo, Toshiba and Yamaha. *'Things are now in motion that cannot be undone.' [Gandalf, LoTR]* Enable DMA with micrAp$0ft Enable DMA free at your will busTRACE => Upper/Lower Filters Util DevCon *HOW TO ... Delete the Upper & Lower Filters!* If you expect help then please start by using the powerful SEARCH.

08-01-2008	#3 (permalink)
Dabbles New on Forum Join Date: Jan 2008 Posts: 2	Re: GGW-H20L PC freeze when playing HD-DVD Hi, just a quick update. It seems reinstalling PowerDVD (Ultra) from the OEM disk supplied with the LG drive and then pulling down an update from Cyberlink did the trick. If anyone else has the same problems, check that you're running the 3516 verion of PowerDVD Ultra.

09-01-2008	#4 (permalink)
zevia Admin & Review Coordinator N.America Join Date: Jul 2004 Location: USA Posts: 9,376	Re: GGW-H20L PC freeze when playing HD-DVD Thanks for the updates Dabbles. But just to let you know, version 3516 of PowerDVD Ultra does not allow playback from your harddrive. The older versions (up to 3319a) do. __________________ Click here to join CDFreaks.com Join CDFreaks Distributed Computing Team, have fun while helping to save some lives! My review PC & Specs & Media Blu-ray to DVD guide Forum Rules \| Blu-ray UDF Driver BenQ/Philips FAQ and tools: BQFlasher, MCSE, WOPC Tool, WinDWFlash LG GGW-H10N Blu-ray/HD-DVD \| LG GBW-H10N Blu-ray \| Panasonic SW-5582 Blu-ray

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