Please Help!! DVDFab Platinum keeps Crashing! - Club CDFreaks

orrinc · 23-02-2008

I've sent several posts, and an email to Fengtao, but I have not gotten any responses, and this is very annoying!

Every time I try and rip a DVD, it takes 3-4 attempts and 10-12 hours to complete.

The program just slows down to zero and stops encoding, but keeps running, so there are no error messages!

I have a fast machine, lots of memory, and the latest software, and I am NOT burning to a DVD, so I don't know where to look, or if the DVDFab software just doesn't work . . .

I'm using DVDFab Platinum to rip DVD's to WMV files (XBox360 format), and splitting the Chapters.

This generates a list of tasks corresponding to each Chapter I'm ripping.

DVDFab seems to rip several chapters with no problem, but when I look at the Processing screen after a while, I see that it is in the middle of a task, but the Encoding Fps has dropped to Zero, and no progress is being made!

I have tried to pause and resume, or even Finish and start again, but to no avail! I have to quit DVDFab entirely and start it up again to get it to start processing again!

When I look at the log files, it just shows the last task running normally, and then "User Cancelled" when I finally gave up!

Any clues why it just stops encoding??? I've let it run all night to see if it starts again, but it doesn't . . .

This seems to happen around the 8th task or so . . . it rips a number of chapters successfully, and then just stops encoding . . . no error messages . . . just no activity.

Usually, the PC has nothing else running, but it doesn't seem to matter. I've tried two different Vista PC's, and I get the same result!

Can anyone offer some concrete suggestions?

It's still happening with the new Beta release!

I've narrowed it down- it happens on the 2nd pass- the progress gauge stays at 0.0%, and the encoding fps slowly drops from 60+ down to 0.

What is going on???

Thanks!

Event Log:
16:40:23: WMV Convert begin...
16:52:56: WMV Convert finish...
16:52:58: Task 7
16:52:58: Source( E:\VIDEO_TS )
16:52:58: Video( Title=1, Angle=0, PlayTime=00:02:07, Chapter=7-7, AspectRatio=4:3 )
16:52:58: Audio( [80h] English AC-3/2 )
16:52:58: Target( C:\Users\Media Center\Videos\Title 2\xbox360\Title12\ )
16:52:58: WMV Convert begin...
16:58:41: WMV Convert finish...
16:58:43: Task 8
16:58:43: Source( E:\VIDEO_TS )
16:58:43: Video( Title=1, Angle=0, PlayTime=00:02:12, Chapter=8-8, AspectRatio=4:3 )
16:58:43: Audio( [80h] English AC-3/2 )
16:58:43: Target( C:\Users\Media Center\Videos\Title 2\xbox360\Title12\ )
16:58:43: WMV Convert begin...
17:05:24: WMV Convert finish...
17:05:26: Task 9
17:05:26: Source( E:\VIDEO_TS )
17:05:26: Video( Title=1, Angle=0, PlayTime=00:02:53, Chapter=9-9, AspectRatio=4:3 )
17:05:26: Audio( [80h] English AC-3/2 )
17:05:26: Target( C:\Users\Media Center\Videos\Title 2\xbox360\Title12\ )
17:05:26: WMV Convert begin...
17:37:24: User cancelled.

Crash Log:
2/14/2008 5:39:00 PM info Current Drive selected : 2:0:0 - TSSTcorp CDDVDW TS-H653N 0208 [E] (Fibre channel)
2/14/2008 5:39:00 PM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
2/14/2008 5:39:00 PM info User default language : 1033 (0x0409h) - English (United States)
2/14/2008 5:39:00 PM info System default language : 1033 (0x0409h) - English (United States)
2/14/2008 5:39:00 PM info DLL Version 2.1.7.338
2/14/2008 5:39:00 PM info DLL C:\Program Files\DVDFab Platinum 4\vso_hwe.dll
2/14/2008 5:39:00 PM info Version 4, 0, 6, 2
2/14/2008 5:39:00 PM info ExeName : "C:\Program Files\DVDFab Platinum 4\DVDFabPlatinum.exe"
2/14/2008 5:39:00 PM info OS : Personal (Build 6000)
2/14/2008 5:39:00 PM info ******************** Report session started ********************

VSO Log:
2/14/2008 5:38:54 PM info ******************** Report session closed *********************
2/14/2008 3:46:58 PM info Current Drive selected : 2:0:0 - TSSTcorp CDDVDW TS-H653N 0208 [E] (Fibre channel)
2/14/2008 3:46:58 PM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
2/14/2008 3:46:58 PM info User default language : 1033 (0x0409h) - English (United States)
2/14/2008 3:46:58 PM info System default language : 1033 (0x0409h) - English (United States)
2/14/2008 3:46:58 PM info DLL Version 2.1.7.338
2/14/2008 3:46:58 PM info DLL C:\Program Files\DVDFab Platinum 4\vso_hwe.dll
2/14/2008 3:46:58 PM info Version 4, 0, 6, 2
2/14/2008 3:46:58 PM info ExeName : "C:\Program Files\DVDFab Platinum 4\DVDFabPlatinum.exe"
2/14/2008 3:46:58 PM info OS : Personal (Build 6000)
2/14/2008 3:46:58 PM info ******************** Report session started ********************

~Jethro~ · 23-02-2008

There are some other posts about converting slow with the xbox 360 profile, I will bet Fengtao and Ting will have it sorted out soon. It is not just you.

StormJumper · 23-02-2008

Quote:

Originally Posted by orrinc

I've sent several posts, and an email to Fengtao, but I have not gotten any responses, and this is very annoying!
Every time I try and rip a DVD, it takes 3-4 attempts and 10-12 hours to complete.
SIZE=2]The program just slows down to zero and stops encoding, but keeps running, so there are no error messages![/size]
I have a fast machine, lots of memory, and the latest software, and I am NOT burning to a DVD, so I don't know where to look, or if the DVDFab software just doesn't work . . .
I'm using DVDFab Platinum to rip DVD's to WMV files (XBox360 format), and splitting the Chapters.
This generates a list of tasks corresponding to each Chapter I'm ripping.
DVDFab seems to rip several chapters with no problem, but when I look at the Processing screen after a while, I see that it is in the middle of a task, but the Encoding Fps has dropped to Zero, and no progress is being made!
I have tried to pause and resume, or even Finish and start again, but to no avail! I have to quit DVDFab entirely and start it up again to get it to start processing again!
When I look at the log files, it just shows the last task running normally, and then "User Cancelled" when I finally gave up!
Any clues why it just stops encoding??? I've let it run all night to see if it starts again, but it doesn't . . .

This seems to happen around the 8th task or so . . . it rips a number of chapters successfully, and then just stops encoding . . . no error messages . . . just no activity.
Usually, the PC has nothing else running, but it doesn't seem to matter. I've tried two different Vista PC's, and I get the same result!
Can anyone offer some concrete suggestions?
It's still happening with the new Beta release!
I've narrowed it down- it happens on the 2nd pass- the progress gauge stays at 0.0%, and the encoding fps slowly drops from 60+ down to 0.
What is going on???

Thanks!
Event Log:
16:40:23: WMV Convert begin...
16:52:56: WMV Convert finish...
16:52:58: Task 7
16:52:58: Source( E:\VIDEO_TS )
16:52:58: Video( Title=1, Angle=0, PlayTime=00:02:07, Chapter=7-7, AspectRatio=4:3 )
16:52:58: Audio( [80h] English AC-3/2 )
16:52:58: Target( C:\Users\Media Center\Videos\Title 2\xbox360\Title12\ )
16:52:58: WMV Convert begin...
16:58:41: WMV Convert finish...
16:58:43: Task 8
16:58:43: Source( E:\VIDEO_TS )
16:58:43: Video( Title=1, Angle=0, PlayTime=00:02:12, Chapter=8-8, AspectRatio=4:3 )
16:58:43: Audio( [80h] English AC-3/2 )
16:58:43: Target( C:\Users\Media Center\Videos\Title 2\xbox360\Title12\ )
16:58:43: WMV Convert begin...
17:05:24: WMV Convert finish...
17:05:26: Task 9
17:05:26: Source( E:\VIDEO_TS )
17:05:26: Video( Title=1, Angle=0, PlayTime=00:02:53, Chapter=9-9, AspectRatio=4:3 )
17:05:26: Audio( [80h] English AC-3/2 )
17:05:26: Target( C:\Users\Media Center\Videos\Title 2\xbox360\Title12\ )
17:05:26: WMV Convert begin...
17:37:24: User cancelled.
Crash Log:
2/14/2008 5:39:00 PM info Current Drive selected : 2:0:0 - TSSTcorp CDDVDW TS-H653N 0208 [E] (Fibre channel)
2/14/2008 5:39:00 PM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
2/14/2008 5:39:00 PM info User default language : 1033 (0x0409h) - English (United States)
2/14/2008 5:39:00 PM info System default language : 1033 (0x0409h) - English (United States)
2/14/2008 5:39:00 PM info DLL Version 2.1.7.338
2/14/2008 5:39:00 PM info DLL C:\Program Files\DVDFab Platinum 4\vso_hwe.dll
2/14/2008 5:39:00 PM info Version 4, 0, 6, 2
2/14/2008 5:39:00 PM info ExeName : "C:\Program Files\DVDFab Platinum 4\DVDFabPlatinum.exe"
2/14/2008 5:39:00 PM info OS : Personal (Build 6000)
2/14/2008 5:39:00 PM info ******************** Report session started ********************

VSO Log:
2/14/2008 5:38:54 PM info ******************** Report session closed *********************
2/14/2008 3:46:58 PM info Current Drive selected : 2:0:0 - TSSTcorp CDDVDW TS-H653N 0208 [E] (Fibre channel)
2/14/2008 3:46:58 PM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
2/14/2008 3:46:58 PM info User default language : 1033 (0x0409h) - English (United States)
2/14/2008 3:46:58 PM info System default language : 1033 (0x0409h) - English (United States)
2/14/2008 3:46:58 PM info DLL Version 2.1.7.338
2/14/2008 3:46:58 PM info DLL C:\Program Files\DVDFab Platinum 4\vso_hwe.dll
2/14/2008 3:46:58 PM info Version 4, 0, 6, 2
2/14/2008 3:46:58 PM info ExeName : "C:\Program Files\DVDFab Platinum 4\DVDFabPlatinum.exe"
2/14/2008 3:46:58 PM info OS : Personal (Build 6000)
2/14/2008 3:46:58 PM info ******************** Report session started ********************

Please try and keep your words grouped together or not so far spaced apart...makes it hard to read when having to scrol the page all the time

orrinc · 23-02-2008

I don't really mind that it's slow . . . it's the fact that it won't finish any project that is disturbing!

Is that a known bug in DVDFab Platinum, or is it something I can fix, and how can I fix it?

Sorry for the long post, SJ

I was trying to accumulate what I have discovered so far, so you would have enough information to offer some assistance . . .

Orrin

StormJumper · 23-02-2008

Quote:

Originally Posted by orrinc

I don't really mind that it's slow . . . it's the fact that it won't finish any project that is disturbing!

Is that a known bug in DVDFab Platinum, or is it something I can fix, and how can I fix it?

Sorry for the long post, SJ

I was trying to accumulate what I have discovered so far, so you would have enough information to offer some assistance . . .

Orrin

orrinc
Do you have PathPlayer enabled or disabled

dont think it is used during or for the convertion BUT if it is enabled it is used to read the disc and maybe the problem BUT not sure , I never use it and know nothing about it....but it is something to try

orrinc · 26-02-2008

I had PathPlayer set to "Enable When Necessary", but now it's Disabled. That shouldn't have made any difference, but I'll check it tomorrow when I rip another disk.

Thanks for the tip . . .

DONVAN · 27-02-2008

I was having a lot of problems with the latest beta until I rebooted and they went away.

orrinc · 28-02-2008

I have tried the last 3 Betas, and rebooted numerous times, but the problems persist!

Still looking for a solution!!

GJ · 28-02-2008

orrinc why not try to uninstall dvdfab and then reinstall it, reboot then try again. I had it keep crashing on me but after I did this it worked fine.

DONVAN · 28-02-2008

I spoke too soon about rebooting fixing the problem. It did help the copying, but when I tryed to burn some movies off the HD it no work. Went back to 3.1.8.0 and they worked fine.

orrinc · 28-02-2008

I uninstalled it to install the new version- didn't make any difference!

GJ · 28-02-2008

that all I knew how to fix my problem. Hopefully you find a fix for yours soon

orrinc · 29-02-2008

I hope so!! I'm not getting much help here . . .

Icewarrior · 29-02-2008

They are trying

Ting · 29-02-2008

hi, orrinc

I have do a test for this problem, and hope can fix this problem.

Thanks.

troy512 · 29-02-2008

thank you Ting. Fengtao Software Inc. is the best.

orrinc · 01-03-2008

Ting-

Are you doing a test, or do you have something for me to test??

orrinc · 01-03-2008

I installed latest beta- still crashing!

orrinc · 05-03-2008

Ting,
Have you fixed these problems in 4.1.0.2?

Have you found a solution yet?

Thanks!

Orrin

Ting · 05-03-2008

hi,

sorry for reply you later, I have finished my test, but my test is not problem,
I guess maybe this problem has happened in some special DVD.
Do you try use other DVD to test it ?
or please just try the chapter where the problem happened ?

orrinc · 05-03-2008

Ting,

Thank you for your response. Sorry that your test has not produced results yet.

No, it is not any one special DVD. I have copied about 12 DVD's to hard drive, and every one took many times closing and reopening DVDFab Platinum before it finished encoding.

Each time I am able to encode 6-12 Chapters before it stops encoding. After a few chapters, encode rate drops to very low rate, then to zero.

I am encoding commercial DVD's to WMV using XBox 360 settings, Split By Chapter, best resolution possible, dual-pass encoding, on an HP Pavilion PC running Vista Home Premium, Athalon Dual Core 5000+ CPU, 2GB RAM, 400GB Hard Drive, running alone, not burning to disc.

Several times, the program has crashed and I sent report to Fengtao Software. Other times it just stops encoding, no error messages.

Orrin

orrinc · 11-03-2008

Ting, Fengtao- Have you found the problem here yet??

This is crazy- takes me the better part of a day to convert a single DVD to WMV, since I have to restart it every few hours after about 8 Chapters!

Thanks!

Orrin

Ting · 11-03-2008

hi,

I think I have fixed this problem and will be add it in the next version, Please help us to test this when the next version release.

Thanks.

orrinc · 11-03-2008

Thanks, Ting! When do you expect to release the next version?

23-02-2008	#2 (permalink)
~Jethro~ CD Freaks Die Hard Join Date: Jan 2007 Location: wilds of western Montana Posts: 1,233	Re: Please Help!! DVDFab Platinum keeps Crashing! There are some other posts about converting slow with the xbox 360 profile, I will bet Fengtao and Ting will have it sorted out soon. It is not just you. Last edited by ~Jethro~; 23-02-2008 at 11:33.

23-02-2008	#4 (permalink)
orrinc New on Forum Join Date: Jan 2008 Location: Los Angeles, CA Posts: 29	Re: Please Help!! DVDFab Platinum keeps Crashing! I don't really mind that it's slow . . . it's the fact that it won't finish any project that is disturbing! Is that a known bug in DVDFab Platinum, or is it something I can fix, and how can I fix it? Sorry for the long post, SJ I was trying to accumulate what I have discovered so far, so you would have enough information to offer some assistance . . . Orrin

26-02-2008	#6 (permalink)
orrinc New on Forum Join Date: Jan 2008 Location: Los Angeles, CA Posts: 29	Re: Please Help!! DVDFab Platinum keeps Crashing! I had PathPlayer set to "Enable When Necessary", but now it's Disabled. That shouldn't have made any difference, but I'll check it tomorrow when I rip another disk. Thanks for the tip . . .

27-02-2008	#7 (permalink)
DONVAN CD Freaks Member Join Date: Feb 2007 Location: TEXAS Posts: 121	Re: Please Help!! DVDFab Platinum keeps Crashing! I was having a lot of problems with the latest beta until I rebooted and they went away.

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28-02-2008	#8 (permalink)
orrinc New on Forum Join Date: Jan 2008 Location: Los Angeles, CA Posts: 29	Re: Please Help!! DVDFab Platinum keeps Crashing! I have tried the last 3 Betas, and rebooted numerous times, but the problems persist! Still looking for a solution!!

28-02-2008	#9 (permalink)
GJ CD Freaks Senior Member Join Date: Jan 2008 Location: Canada Posts: 576	Re: Please Help!! DVDFab Platinum keeps Crashing! orrinc why not try to uninstall dvdfab and then reinstall it, reboot then try again. I had it keep crashing on me but after I did this it worked fine.

28-02-2008	#10 (permalink)
DONVAN CD Freaks Member Join Date: Feb 2007 Location: TEXAS Posts: 121	Re: Please Help!! DVDFab Platinum keeps Crashing! I spoke too soon about rebooting fixing the problem. It did help the copying, but when I tryed to burn some movies off the HD it no work. Went back to 3.1.8.0 and they worked fine.

28-02-2008	#11 (permalink)
orrinc New on Forum Join Date: Jan 2008 Location: Los Angeles, CA Posts: 29	Re: Please Help!! DVDFab Platinum keeps Crashing! I uninstalled it to install the new version- didn't make any difference!

28-02-2008	#12 (permalink)
GJ CD Freaks Senior Member Join Date: Jan 2008 Location: Canada Posts: 576	Re: Please Help!! DVDFab Platinum keeps Crashing! that all I knew how to fix my problem. Hopefully you find a fix for yours soon

29-02-2008	#13 (permalink)
orrinc New on Forum Join Date: Jan 2008 Location: Los Angeles, CA Posts: 29	Re: Please Help!! DVDFab Platinum keeps Crashing! I hope so!! I'm not getting much help here . . .

29-02-2008	#14 (permalink)
Icewarrior CD Freaks Senior Member Join Date: Jan 2008 Location: England Posts: 406	Re: Please Help!! DVDFab Platinum keeps Crashing! They are trying

29-02-2008	#15 (permalink)
Ting DVD FAB Co-Author Join Date: Jul 2006 Posts: 302	Re: Please Help!! DVDFab Platinum keeps Crashing! hi, orrinc I have do a test for this problem, and hope can fix this problem. Thanks. __________________ ................................

29-02-2008	#16 (permalink)
troy512 CD Freak Join Date: Mar 2007 Location: tiny.cc/troysmovies Posts: 2,934	Re: Please Help!! DVDFab Platinum keeps Crashing! thank you Ting. Fengtao Software Inc. is the best. __________________ Do yourself a favor and only use Taiyo Yuden and Verbatim media. Use ImgBurn The Ultimate Image Burner! and dont forget to Donate. Read the F.A.Q. for PC DVD Writers and Media FAQ Review the Pioneer & MCSE Patching Guide

01-03-2008	#17 (permalink)
orrinc New on Forum Join Date: Jan 2008 Location: Los Angeles, CA Posts: 29	Re: Please Help!! DVDFab Platinum keeps Crashing! Ting- Are you doing a test, or do you have something for me to test??

01-03-2008	#18 (permalink)
orrinc New on Forum Join Date: Jan 2008 Location: Los Angeles, CA Posts: 29	Still Happening on 4.0.8.0! I installed latest beta- still crashing!

05-03-2008	#19 (permalink)
orrinc New on Forum Join Date: Jan 2008 Location: Los Angeles, CA Posts: 29	Has 4.1.0.2 Fixed these problems??? Ting, Have you fixed these problems in 4.1.0.2? Have you found a solution yet? Thanks! Orrin

05-03-2008	#20 (permalink)
Ting DVD FAB Co-Author Join Date: Jul 2006 Posts: 302	Re: Please Help!! DVDFab Platinum keeps Crashing! hi, sorry for reply you later, I have finished my test, but my test is not problem, I guess maybe this problem has happened in some special DVD. Do you try use other DVD to test it ? or please just try the chapter where the problem happened ? __________________ ................................

05-03-2008	#21 (permalink)
orrinc New on Forum Join Date: Jan 2008 Location: Los Angeles, CA Posts: 29	Re: Please Help!! DVDFab Platinum keeps Crashing! Ting, Thank you for your response. Sorry that your test has not produced results yet. No, it is not any one special DVD. I have copied about 12 DVD's to hard drive, and every one took many times closing and reopening DVDFab Platinum before it finished encoding. Each time I am able to encode 6-12 Chapters before it stops encoding. After a few chapters, encode rate drops to very low rate, then to zero. I am encoding commercial DVD's to WMV using XBox 360 settings, Split By Chapter, best resolution possible, dual-pass encoding, on an HP Pavilion PC running Vista Home Premium, Athalon Dual Core 5000+ CPU, 2GB RAM, 400GB Hard Drive, running alone, not burning to disc. Several times, the program has crashed and I sent report to Fengtao Software. Other times it just stops encoding, no error messages. Orrin

11-03-2008	#22 (permalink)
orrinc New on Forum Join Date: Jan 2008 Location: Los Angeles, CA Posts: 29	Re: Please Help!! DVDFab Platinum keeps Crashing! Ting, Fengtao- Have you found the problem here yet?? This is crazy- takes me the better part of a day to convert a single DVD to WMV, since I have to restart it every few hours after about 8 Chapters! Thanks! Orrin

11-03-2008	#23 (permalink)
Ting DVD FAB Co-Author Join Date: Jul 2006 Posts: 302	Re: Please Help!! DVDFab Platinum keeps Crashing! hi, I think I have fixed this problem and will be add it in the next version, Please help us to test this when the next version release. Thanks. __________________ ................................

11-03-2008	#24 (permalink)
orrinc New on Forum Join Date: Jan 2008 Location: Los Angeles, CA Posts: 29	Re: Please Help!! DVDFab Platinum keeps Crashing! Thanks, Ting! When do you expect to release the next version?

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