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DVDFab / DVD Region+CSS Free Discuss DVDFab and DVD Region + CSS Free on the Club CD Freaks Forum. If you have pre-sale questions or problems using this software then drop in and post!



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Old 17-03-2007   #1 (permalink)
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No response.. Upgrade to DVD Platinum

I purchased DVD Gold a few months ago and just a week ago purchased the upgrade to DVD Platinium... I have sent a few emails from their website support with no response... I never received a new registration code... do you guys know is there a step I have missed?? I tried using my DVD Glod registration to no avail.. does anyone know if support for DVDfab been discontinued?? any help would be appreciated... Thanks
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Old 17-03-2007   #2 (permalink)
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Re: No response.. Upgrade to DVD Platinum

Quote:
Originally Posted by grantmessier
I purchased DVD Gold a few months ago and just a week ago purchased the upgrade to DVD Platinium... I have sent a few emails from their website support with no response... I never received a new registration code... do you guys know is there a step I have missed?? I tried using my DVD Glod registration to no avail.. does anyone know if support for DVDfab been discontinued?? any help would be appreciated... Thanks
Did you use this link?
http://www.dvdidle.com/contact.htm Make sure you have all your information at hand. Especially the e-mail address you used to buy it.
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Old 18-03-2007   #3 (permalink)
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Re: No response.. Upgrade to DVD Platinum

Did you get an email from Element 5? It could have went to your spam box.

Mack
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Old 18-03-2007   #4 (permalink)
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Re: No response.. Upgrade to DVD Platinum

That is exact link I used.. I am not receiving any response... and yes I did get an email from Element 5, but it contained the purchase receipt.. and no other information... has support been discontinued??
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Old 18-03-2007   #5 (permalink)
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Re: No response.. Upgrade to DVD Platinum

Quote:
Originally Posted by grantmessier
That is exact link I used.. I am not receiving any response... and yes I did get an email from Element 5, but it contained the purchase receipt.. and no other information... has support been discontinued??
Find a post by Fengtao and click on his name on the upper left corner and send him a PM, and be nice with the words you use.
and include your order number and your email address
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Old 18-03-2007   #6 (permalink)
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Re: No response.. Upgrade to DVD Platinum

Element 5 sends the key 2 of 3 ways listed below when a purchase is made. Make sure your email can receive attachments. This applies to all products that Element 5 processes payment. The original key is sent by Element 5.

1. If it is a short key it may be embed in the body of the email.
2. A clickable link that works for 7 days.
3. An attachment at the bottom of element 5's email "Key.DVDFabPlatinum
1K View Download"

Since the length of DVFab keys 2 & 3 are used for all purchases.

Mack
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Find missing DVD or CD drives download CDGONE and Disable Auto Run Click Here
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Old 18-03-2007   #7 (permalink)
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Re: No response.. Upgrade to DVD Platinum

Quote:
Originally Posted by grantmessier
That is exact link I used.. I am not receiving any response... and yes I did get an email from Element 5, but it contained the purchase receipt.. and no other information... has support been discontinued??
Make sure you include the e-mail from Element 5 in your contact.
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