CaptSlapNut

Hi Fengtao,
Trying to make a backup of a Spongebob Squarepants DVD for the kids. It's Disc#2 of 3 of the complete first season. It gets about 94% done, and I get the error. This is with the latest 3.0.3.5

Task_1 failed! Error=400(100 0 42 160)

Thanks, and Peace!
Capt.

fengtao

Hi CaptSlapNut,

Please send us all the .IFO files on Original disc, then we will check the problem.

A recommended way is listed below:
1) Open an Explorer window, and navigate to VIDEO_TS folder of the DVD.
2) Copy all files ending with .IFO to hard disk.
3) ZIP the IFO files on hard disk to one file. Name it with a readable filename, like Stealth_UK.zip.
4) Send the zip file to fengtao(at)dvdidle.com, you need replace (at) with @.

Best Regards,
Fengtao

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http://www.dvdidle.com/

CaptSlapNut

Done!
Much Thanks!
Capt.

Wrank1

fengtao, I just purchased ur product a few days ago...to back up DVD movies before the kids Scratch the hell outta them!
What an Awesome proggy!!! [Kudos] wrapped in BC hydro leaves, delivered by $5 crack whores to U my friend!
Just wish it could make copies of my kids damaged PS2 cd's...

icashootnstar

It sound like the same problam I'm having with Arto School Confidential. First couple of rounds, I get a the 400, then the 116. Would you like a set if IFO's from me too? Or are you well occupied already?

jos52bbe

Please tell me step by step how to do this. Thanks.

meibye

I have the following problem. I get the error message "Task_1 failed Error=400(10 7 4530 4529)" after the text "Analyzinf of DVD started" when trying to make a Full Disc copy of a DVD. The log file "dvdfab_burn_vso_crash.log" contains

19-12-2006 19:09:05 info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
19-12-2006 19:09:05 info New Drive selected : 3:0:0 - _NEC DVD_RW ND-4550A 1.06 [G] (Ide)
19-12-2006 19:08:01 info Current Drive selected : 3:0:0 - _NEC DVD_RW ND-4550A 1.06 [G] (Ide)
19-12-2006 19:08:01 info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
19-12-2006 19:08:01 info User default language : 1030 (0x0406h) - Danish
19-12-2006 19:08:01 info System default language : 1030 (0x0406h) - Danish
19-12-2006 19:08:01 info DLL Version 2.0.23.275
19-12-2006 19:08:01 info DLL C:\Programmer\DVDFab Platinum 3\vso_hwe.dll
19-12-2006 19:08:01 info Version 3, 0, 5, 0
19-12-2006 19:08:01 info ExeName : "C:\Programmer\DVDFab Platinum 3\DVDFabPlatinum.exe"
19-12-2006 19:08:01 info OS : Microsoft Windows XP Personal Service Pack 2 (Build 2600)
19-12-2006 19:08:01 info ******************** Report session started ********************

Can anyone help me? Thanks

signals

What movie are you trying to copy? Try "Main Movie" instead of full disc and post back here with your results.

The error log you posted was from the burning engine, and this process never got that far. See if you have a log file titled DVDFab_Event.log and if so, post that.

meibye

Using the "Main Movie" instead did the trick. I have updated the firmware for the DVD drive and then did another attempt on a Full Disc copy but that did not help. I am trying to copy Matador. The content of the log file "dvdfab_burn_vso_crash.log" is

19-12-2006 21:20:32 info Media removed. Burning layer not ready to write
19-12-2006 21:20:30 info Finalization Time 00:00:17 - Total completion time 00:06:57
19-12-2006 21:20:12 info Write finished in 00:06:39 - Finalization start here. Avg. burn rate 4,46
19-12-2006 21:13:33 info Lead-in burning time (mS) 333
19-12-2006 21:13:33 info Write started 1096640 sectors to write
19-12-2006 21:13:33 info Writing speed requested x4.0, effective x4.0
19-12-2006 21:13:32 info Format completed
19-12-2006 21:12:58 info Format start
19-12-2006 21:12:58 info Available write speed: 4x, 2.4x
19-12-2006 21:12:58 info Media ID: MKM-A02-00
19-12-2006 21:12:58 info DMA Enabled
19-12-2006 21:12:58 info Scanned files #7, folder #2 - total size 2244800512 b. (2,09 Gb.)
19-12-2006 21:12:58 info Inserted media type : DVD+RW
19-12-2006 21:12:51 info Write started
19-12-2006 21:12:49 info New media inserted. Burning layer is ready to write
19-12-2006 21:05:09 info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
19-12-2006 21:05:09 info New Drive selected : 3:0:0 - _NEC DVD_RW ND-4550A 1.08 [H] (Ide)
19-12-2006 21:03:46 info Current Drive selected : 3:0:0 - _NEC DVD_RW ND-4550A 1.08 [H] (Ide)
19-12-2006 21:03:46 info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
19-12-2006 21:03:46 info User default language : 1030 (0x0406h) - Danish
19-12-2006 21:03:46 info System default language : 1030 (0x0406h) - Danish
19-12-2006 21:03:46 info DLL Version 2.0.23.275
19-12-2006 21:03:46 info DLL C:\Programmer\DVDFab Platinum 3\vso_hwe.dll
19-12-2006 21:03:46 info Version 3, 0, 5, 0
19-12-2006 21:03:46 info ExeName : "C:\Programmer\DVDFab Platinum 3\DVDFabPlatinum.exe"
19-12-2006 21:03:46 info OS : Microsoft Windows XP Personal Service Pack 2 (Build 2600)
19-12-2006 21:03:46 info ******************** Report session started ********************

meibye

The log "DVDFab_Event.log" is empty

signals

Glad to hear you got your copy made. Error 400 has been attributed to everything from a bad or damaged original disc to burner firmware. Seems it also can occur when a disc has a new form of protection that Fab can't handle without an update. I don't see how the burner or firmware could cause a problem so early in the process. If you are happy with just a Main Movie copy, you are fine. If not, copy the IFO files from the original disc and email them to fengtao at dvdidle.com, replacing "at" with @, along with a brief explanation of what was happening when the failure occurred. Are you clicking "FINISH" when the copy job is done? Some new users just click on the red X to close the app, and you have to click FINISH to delete the temp files and let DVDFab clean up and exit gracefully.

dgbaker

I just upgraded my trial version [with 20 days left no less because I was so impressed with the program] of DVD fab platinum at a cost of 65 dollars only to have it stop working, the trial version worked fine.

I backed up miami vice with the trial version, tried again with the paid version [within a few hours of eachother] and now I get the 400 error message: I get this with any movie I own that I have tried to back up with my paid version.
This occurs in all copy modes IE main movie, clone etc.
I changed media and movies.

There's a "400" error every time.

the screen shot exceeds your upload allowances.

Honestly, I am going to have to call VISA and get my charges revoked.

task_1 failed! error =400(15 0 C:\progra~1\dv5d36~1\cgp\video_ts.ifo)
process failed!

here's the "crash log":

31/12/2006 5:07:33 AM info New media inserted. Burning layer is ready to write
31/12/2006 5:07:33 AM info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
31/12/2006 5:07:33 AM info New Drive selected : 0:0:0 - HP DVD Writer 840b HI86 [E] (Ide)
31/12/2006 5:07:25 AM info New media inserted. Burning layer is ready to write
31/12/2006 5:07:23 AM info Current Drive selected : 0:0:0 - HP DVD Writer 840b HI86 [E] (Ide)
31/12/2006 5:07:23 AM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
31/12/2006 5:07:23 AM info User default language : 4105 (0x1009h) - English (Canadian)
31/12/2006 5:07:23 AM info System default language : 1033 (0x0409h) - English (United States)
31/12/2006 5:07:23 AM info DLL Version 2.0.23.275
31/12/2006 5:07:23 AM info DLL C:\PROGRA~1\DV5D36~1\vso_hwe.dll
31/12/2006 5:07:23 AM info Version 3, 0, 5, 0
31/12/2006 5:07:23 AM info ExeName : "C:\PROGRA~1\DV5D36~1\DVDFAB~1.EXE"
31/12/2006 5:07:23 AM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
31/12/2006 5:07:23 AM


and the burn-vso-log:

31/12/2006 5:36:39 AM info ******************** Report session closed *********************
31/12/2006 5:07:33 AM info New media inserted. Burning layer is ready to write
31/12/2006 5:07:33 AM info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
31/12/2006 5:07:33 AM info New Drive selected : 0:0:0 - HP DVD Writer 840b HI86 [E] (Ide)
31/12/2006 5:07:25 AM info New media inserted. Burning layer is ready to write
31/12/2006 5:07:23 AM info Current Drive selected : 0:0:0 - HP DVD Writer 840b HI86 [E] (Ide)
31/12/2006 5:07:23 AM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
31/12/2006 5:07:23 AM info User default language : 4105 (0x1009h) - English (Canadian)
31/12/2006 5:07:23 AM info System default language : 1033 (0x0409h) - English (United States)
31/12/2006 5:07:23 AM info DLL Version 2.0.23.275
31/12/2006 5:07:23 AM info DLL C:\PROGRA~1\DV5D36~1\vso_hwe.dll
31/12/2006 5:07:23 AM info Version 3, 0, 5, 0
31/12/2006 5:07:23 AM info ExeName : "C:\PROGRA~1\DV5D36~1\DVDFAB~1.EXE"
31/12/2006 5:07:23 AM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
31/12/2006 5:07:23 AM info ******************** Report session started ********************


31/12/2006 5:07:33 AM info New media inserted. Burning layer is ready to write
31/12/2006 5:07:33 AM info Compatible media types : DVD-R, DVD-RW Seq., DVD-RW RO, DVDRAM, DVD+R, DVD+RW, CD-R, CD-RW, DL DVD+R, DL DVD-R
31/12/2006 5:07:33 AM info New Drive selected : 0:0:0 - HP DVD Writer 840b HI86 [E] (Ide)
31/12/2006 5:07:25 AM info New media inserted. Burning layer is ready to write
31/12/2006 5:07:23 AM info Current Drive selected : 0:0:0 - HP DVD Writer 840b HI86 [E] (Ide)
31/12/2006 5:07:23 AM info Using Patin-Couffin driver Version 1.37, Internal revision 37 - Async. Access mode
31/12/2006 5:07:23 AM info User default language : 4105 (0x1009h) - English (Canadian)
31/12/2006 5:07:23 AM info System default language : 1033 (0x0409h) - English (United States)
31/12/2006 5:07:23 AM info DLL Version 2.0.23.275
31/12/2006 5:07:23 AM info DLL C:\PROGRA~1\DV5D36~1\vso_hwe.dll
31/12/2006 5:07:23 AM info Version 3, 0, 5, 0
31/12/2006 5:07:23 AM info ExeName : "C:\PROGRA~1\DV5D36~1\DVDFAB~1.EXE"
31/12/2006 5:07:23 AM info OS : Microsoft Windows XP Professional Service Pack 2 (Build 2600)
31/12/2006 5:07:23 AM info ******************** Report session started

signals

Give us a chance to help before you give up! I believe this error means that the program could not find or use the indicated file in the cgp folder. Also, where did you buy and download from? Try downloading from here if you got it elsewhere. Also, the current price is US$49.95. You have made a good software choice. The forum and Fengtao will help you make it work.

EDIT: There is no trial version, only a trial period. If you still have the original version that you installed for the 30-day trial and it worked, you could try reinstalling and registering that version with your key.

dgbaker

Thanks, sorry if I got a bit annoyed.

65 Canadian BTW lol.

I first used the "key" to install or I guess more correctly to activate the trial "period".

I tried that again and the same error occured.

I then used the .exe from the other page that I was given, I don't know if I should post the page or not as I believe it said it would be active for a bit more and I'm unsure if this would open you up to a few unpaid DL's or not.

The re-install using the .exe seems to have taken care of the "400" error message problem but;

Now I am back to having the "hang" at 75 % completion that has been talked about elsewhere here. Even had that horrid grinding sound rom my drive.

Yes, I know that the program is great, I thoroughly researched and used your products over the past hence why I decided to purchase your program.
That's why I am sure whatever is causing the hang will bew worked out soon.

Thanks for your timely reply.

signals

No problem, we all get frustrated with software. Let me correct the misimpression that I am somehow connected with DVDFab or its authors/vendors as more than a satisfied user--NOT the case. Just another happy burner .
I have not experienced the symptoms you describe but I know others have, and I'm sure Fengtao and his staff, who read these threads almost daily, are working on a solution. My system just seems to hang a little longer than it used to after the "Successful Completion" box pops up, and after clicking finish. May be related to the VSO burning engine phoning home to report burn stats to their anonymous database. I always burn with internet disconnected and AV software disabled. Discs eject fine and the copies play perfectly, so this is not a universal problem. I'll try a burn later with internet and antivirus enabled and see what happens.

BeckyW

I am also having major problems with my newly purchased DVDFabPlatinum I paid 49.95 and it will not work properly at all.I am not very happy with this software at all. I tried to backup The Descent (A LionsGate film),Fox and Hound2(Disneyfilm),and several others and had to go back to my free version because the paid one does not work.I keep getting Task Failed error messages.The only movie I havebeen able to backup is Attack Force by sony pictures,now what is wrong with this picture?If something isn't done or fixed I am also going to contact my creditcard company for mymoney back.

signals

Hello Becky. Since you are new to the forum, let me point out that when you post here you are addressing not the company that made it nor the website where you bought it but just regular users of the software. People here will be glad to help you as others helped them get started, but threats and invective are out of place. What version of Platinum do you have? Where did you download "paid" version? What error codes are displayed? Post a little more information so that someone reading the post can see if they have had the same problem.

BeckyW

I downloaded from there website www.dvdfab.com I have the newest version 3.0.5.0
I am sorry I was not posting a threat just a statement I have contacted them sent 4 support emails and have yet to hear a word from anyone at the company.I have tried uninstalling and reinstalling the software and nothing changed. It is just so frustrating when you pay out for something in good faith and get faulty programs and then no one will return or reply to an email.I paid for service and am not getting it, supposed to get lifetime updates and unlimited email support.I have had to resort back to using the DVD Fab express Free version to do most of my backups lately. I am not new to this only new to this forum. I have been using DVDFab and Vob and Pgedit DVDShrink DVDDecryptor and other programs for along time.I came in here because it is in there website for support you can visit this forum and I was under the understanding that the company does come in and read the posts here.I figured since they don't answer my support emails I would post and hopefully get there attention.
This is the error message I get everytime
Task_1 Failed! Error=300
Process failed

If anyone has any suggestions that I have not tried I am all ears.

signals

I have several suggestions, but the best is probably for you to re-download from this link. The error you are getting means that there are corrupt or missing files in your install. You should be logged in to Windows with admin priveledges before you install.

maineman

Solid advice from signals...as always.
Just an FYI, sometimes it's necessary to run a registry cleaner subsequent to uninstalls. Sounds like you know your way around pc's and software, but if you need a safe, reliable cleaner:
Regseeker is a good choice.

Let us know what happens.

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Amherst

I have also purchased dvdfab. I am also new to this forum.
I did not make this purchase lightly, as I have used previous versions of Fab (loved them) and many, if not most, rip and burn software ever made. The $50 means alot to me.
I also cannot make proper copies without some error or another. (Too pissed off to list errors at the moment). I even went so far as to make a clean install of Windows Xp on a spare machine with all updates and Fab 3.050, still have errors.
SOFTWARE IS FLAWED AT THIS MOMENT> NEED FIX!!!
I will not threaten but... hopefully fengtao is listening.
I will be happy to provide details tomorrow, not today, too mind blown at this point.

signals

Sorry you're having trouble. Two things you can count on: Fengtao is listening and alan1476 is watching. Have you tried the 3.0.5.1 beta download? Lots of folks seem to be getting the missing/corrupt CGP file error when using the 3.0.5.0 download package. Make sure you are an admin priveledged user when installing.

Amherst

Have not installed 3.0.5.1. Will try tomorrow. Counting on replies to errors, somethings amiss with this program at the moment.

Quote:Make sure you are an admin priveledged user when installing. Answer: There is no other priveledge on the machine.

From my many years working on computers I believe we are looking at a minor bug fix, but it's causing Fab to be almost unusable.

signals

I am running 3.0.5.1 on a HP zd8000 series notebook with no problems. Hope it will work for you too. Your patience is appreciated.

BeckyW

I am using the the version I was directed to when DVDfab express was no longer being updated and they were sending the link to upgrade when you opened up the program.I don't think it is Beta version.I am the the admin of my computer if thats what you meant.There is no one else using it.So thats not the problem.