If you still have the old pc, just run belaric advisor on it. It will list all the programs, drivers, and serial numbers for the software..

Hi There,
have just change my computer and need to download my dvdfab platinum, and dvdidle-pro on to the new computer, have re-installed both programs from site but am having a lot of trouble getting the register keys from FENGTAO they will not reply to my e-mails, have tried the automated retrival site the same no reply.
any body got any thoughts on this or are having the same trouble as me.
many thanks in advance.
mickey.

Hmmm...never experienced a problem with the auto retrieval link, have used it about 6 times. Any chance that you tucked away the key somewhere on the hd or a disc...I know you know this, but it's always a good idea.

Just tried the retrieval link...took 50 seconds...worked like a charm. Are you getting an error at all?...any chance you're using the wrong email?

harley2ride,

You're right, belarc is awesome, but I don't think it will let you recall the reg key...the serial # yes, but not the key. As least I didn't see it...am I wrong about this?

Hi There,
belaric advisor? what is it and where do i get it.
mickey

"The Belarc Advisor builds a detailed profile of your installed software and hardware, missing Microsoft hotfixes, anti-virus status, CIS (Center for Internet Security) benchmarks, and displays the results in your Web browser. All of your PC profile information is kept private on your PC and is not sent to any web server."

You can dl it here .

mainman,
have just used the auto link again same result says your key has been sent to your e-mail address you gave if you cannot recieve it please contact us, but when i contact them they do not reply, have sent them over 10 e-mails over the last two weeks no reply to any of them AND NO ++++++ KEY.
have not got much hair left to pull out.
mickey

I'm not sure what else to try. I guess you're pretty sure you don't have the key squirrelled away somewhere and you're also certain that your email is correct. Unfortunately, I think you'll have to wait for a response from fengtao. I keep my keys on the hd, discs and I also keep a recently cloned hd ready to go...it may be really anal retentive, but it has kept me out of a whole lot of trouble.

MAINEMAN,
yes i think you are right, the thing is that if i go on to there site and buy the two programs again they will have sent the keys before i have time to turn around, they seem to be only interested in new customers and getting money out of them, the lifetime upgrades have gone out the window as soon as you change computers.
still we all have to learn by our mistakes.
any thanks for your help.
MICKEY

I think Element5 distributes the keys as they are the funds and download processor. Check your old emails for any from Elment5, you will have to copy & paste the key as the automatic link has probably expired. If you purchased through another processor, you probably will not get a key as they are selling fengtao's products for what appears to be a deal.

Mack

Hi BIGMACNC,
Have been on to element 5 they said to contact FENGTAO as the keys come direct from them. but as they will not reply there is not much point,still standing still going no where fast.
any other good software out there,? i think it is about time to dump this lot and find a company that will at least reply to ones e-mails. its a shame as i like the software,but no good if you cannot get the backup when you need it.

MICKEY

Here is a copy and paste of my email from Element5 - the attachment and my email address:

From: Order Information - element 5 <notification-eng@element5.com>
>Subject: License Code for DVDIdle Pro (element 5 Ref #: 15275025)
>To: bigmacnc@
>Organization: element 5 AG
>X-Mailer: element5 back office (MAS_3 4.8.0.3 4.8.0.3)
>X-e5mailID: 53575895
>X-pstn-levels: (S:99.90000/99.90000 R:95.9108 P:95.9108 M:97.0232 C:98.7678 )
>X-pstn-settings: 5 (2.0000:2.0000) s gt3 gt2 gt1 r p m c
>X-pstn-addresses: from <notification-eng@element5.com> [3978/150]
>Original-recipient: rfc822;bigmacnc@
>
>****************************************************************************
>element 5 Order number: 15275025
>****************************************************************************
>This e-mail was generated by a mail handling system. Please do not reply
>to the address listed in the "From" field.
>Please read the CUSTOMER SERVICE section for answers to your questions.
>****************************************************************************
>
>We recommend that you make a backup copy of this e-mail (e.g. print out a
>hard copy).
>
>Dear Customer,
>
>Thank you for your order. element 5 processes orders and collects payments
>on behalf of Fengtao Software Inc..
>
>****************************************************************************
>Contents:
>
>A. Brief information on product delivery
>B. Details for product delivery for DVDIdle Pro and additional
> information from the publisher
>C. Technical Support
>D. Customer service
>
>****************************************************************************
>A. Brief information on product delivery
>
>Use the license key to unlock the product (see below).
>
>Please note that you will not receive a delivery by postal mail.
>****************************************************************************
>B. Details for product delivery for DVDIdle Pro and additional
> information from the publisher
>
>The product is licensed to "xxxxxxxx".
>
>You will find your license key for "DVDIdle Pro" in the attachment to this
>e-mail.
>
>Some e-mail clients and Internet providers do not allow attachments. If
>you did not receive
>the attachment, please download the license key at:
>http://esd.element5.com/bkey/1527502...Key.DVDIdlePro
>Please Note: We recommend making a backup of this file as the URL is valid
>for 7 days only.
>

PS
If anyone pays through Storm Pay you will recieve keys that may work awhile.

If the old computer still runs and you have Windows XP on your new computer, try using the File & Settings Transfer Wizard. Click on start, go to accessories, then system tools where you will find. It is simple to follow just need to connect the 2 computers using one of the methods. Or you may search through your old emails for mail sent from the address that this email originated from.

Also fengtao has a baby and may be reason he has not been around lately. Try sending him a PM.

Mack