Quote:
|
Originally Posted by Spockster HORRIBLE CHOICE THAT YOU WILL REGRET. Please read entire review.
After a couple of days the DVI connection stopped working. Tech support said they would send me a new cable. Even though I have next day service it took over a week to get the cable. After another hour on the phone with tech support they said it was the TV, so they set up an exchange. I was promised the TV within 3 business days, even though I have next day service. (It's been 7 days and no TV). Dell gave me a name of an installation company that is supposed to install the new one, but the Installation company has no record of it. Another two hours on the phone, I was promised the moon, but get nothing. Now the TV has really went down hill, as more inputs have quit working and the PIP/POP inputs do not work at all. The sound has deteriated to the point that you cannot understand what people say on a movie or TV show. (The only input that still works is composite).
To top it off, the replacement is going to a refurbished unit!
Trying to get Dell to honor the waranty has been a nightmare and now I am stuck with a 3000.00 dollar paper weight. I am to the point of contacting an attorney.
DON'T BUY THIS TV! |
Hey Spockster,
Did you even read your 'next day service' contract. Don't think you did. 'Next day service' refers to a technician contacting you within a day after they have recieved the part dispatched from dell. If a tech is not required to replace anything then the item will be SHIPPED next buisness day. READ YOUR CONTRACT. As far as the TV being refurbished, that's because I'm assuming you have had the TV for over 21 days. And don't get freaked out over it being 'refurbished'. To dell that means it was a TV on hold and the order was cancelled before it was shipped. Plus if the refurb works, you're better off aren't you? I'm sure Dell legal would love to hear from you. Good luck with your claim!