I didn't realise that they would offer a refurbished TV in replacement for a new TV, but then again I have heard bad things done by Dell even here in Ireland.

The main thing I find Dell seem to do is offer equipment with components to a lower specification than what the customer purchased on their online store. For example when my brother bought a Dell laptop with a hyperthreading P4 3GHz, he received a laptop with a regular P4 3GHz processor (but charged for the HT model) and complaining to Dell did not resolve the issue . The only way he could get his laptop replaced by Dell was by getting a bad review published in the magazine that had the Dell offer he went for.

With someone else I spoke to, he received a PC with a lower spec monitor and graphics card than what he ordered and took quite a bit of hastle to get the correct components sent out.