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Digital Holocaust · 15-11-2003

Typically, when a repair/replacement is done at my employers company, we issue an explanation to why the device failed.

This issue with the BTC DRW1004IM and it's failing (in mass numbers? Well maybe not...) to recognize DVD media after some cataclysmic event has continued for a while now. I'm sure the BTC engineering department has had the chance to analyse any returns, so I ask; "What is the issue with these drives. What failed and why?".

Or is that a secret?

P.S. 1% of 200,000 is 2000. That sucks.

15-11-2003	#12 (permalink)
Digital Holocaust New on Forum Join Date: Nov 2003 Posts: 3	No More Secrets Typically, when a repair/replacement is done at my employers company, we issue an explanation to why the device failed. This issue with the BTC DRW1004IM and it's failing (in mass numbers? Well maybe not...) to recognize DVD media after some cataclysmic event has continued for a while now. I'm sure the BTC engineering department has had the chance to analyse any returns, so I ask; "What is the issue with these drives. What failed and why?". Or is that a secret? P.S. 1% of 200,000 is 2000. That sucks.