Dear all,

I'd like to post some comments from the manufacturer's point of view, if you don't mind.

Just because you don't see any good comments on the BTC DRW1004 doesn't mean that the drive is bad !

We have been selling hundreds of thousands of these drives over the last few months with low failure rates and good quality and all I can find on these chatrooms is negative comments.

On one hand understandable, because why would you turn to a chatroom if your drive is working fine.

On the other hand, these chatrooms give a very wrong impression on the quality of a product. The few negative messages that appear about a product are repeated by others a zillion times, thus creating the impression that the product is bad. The funny thing is that most of these users have never even bothered to contact us, the manufacturer, to help with their problems.

Yes, there have been some defective drives, which after a couple of times burning suddenly couldn't read any DVDs anymore. When you sell a few hundred thousand units, you'd expect some of them to come back defective. It's not realistic to expect to have a 0% failure rate, no matter who hard we try and hope.

And yes, it is a challenge for us to keep up with all the latest MID Codes which are entering the market every day.

But the overall defective rate of the DRW1004 is still very low, and all of these drives have been replaced by new ones, and we keep close contact with all the major media manufacturers on the market and make sure new firmwares are coming out regularly to enable users to use more and more media.

In general, I would say 99% of complaints are due to the use of incompatible media, which mostly can be solved by updating the firmware.

Currently the latest firmware for the DRW1004 is V0040, though we have a V0042 beta version available as well.

So please, all you users who have bought a DRW1004 and are experiencing problems, please check our website regularly for firmware updates and contact our technical support people for help first before starting to complain on chatrooms about the product.

I thank you for your attention.

Marco
BTC Europe Support