i did mail vso,but was under the impression that as i havent bought it yet,there would be no support.
and i stated that.
what i am grateful for though,is the help from the forum members here,as i am new to this forum,i wasnt expecting much,other than to be flamed.
but thanks lapinou,for all the help and advice..
the only problem i had was that when i used the programme my pc kind of froze(and wouldnt leave a log,as it just said"not responding"..and i had to restart to eject the dvd+r.
that was a bit strange..
but it seems they have it all in hand,and be rest assured that when its fixed,my first port of call will be to buy this programme,as i am getting really pi**ed off with my friends versions working perfectly.

thanks again.