We are all Volunteers here. We try our best. There must be thousands of configurations out there, we give the best advice possiblr with the information given. 99% of the owners of DVD Fab have no issues. The ones that do usually come here and solve them. Unfortunately, we cannot solve them all. We can only try. Maybe there is a conflict with other software, I am just guessing but I would try adding the .exe to my A/V program first, it sounds as if the A/V might be rejecting it.