Hi I am a real newbie to DVDFab having chosen it after reading various Forums on the best copying software but I am having big problems trying to copy DVD's to go on to my Itouch and it is proving very frustrating. I don't profess either to understand a lot of the discussions on the forum but just needed something simple and straightforward to operate.

I purchased DVDFab Gold 5000 just before 5020 came out and when I found I needed CSS, DVDFab advised me to upgrade to Platinum Mobile 5020 which I did. However trying to copy any DVD's (CSS or not) literally takes hours. I have only managed to copy one 90 minute DVD which took over 4 hours and now anything else I try to copy says it will take well into double figures to complete so I just have to cancel it.

I have been in contact with Support who suggested resetting RMA which I have done but has not changed anything. I have gone through the FAQ's and Tutorial but can't see anything which covers this problems or explains whether I have the right settings.

Is my hardware at fault - my PC and DVD player is about 4 years old.

What is the average time to copy a DVD?

I have Windows XP Home edition.

I would greatly appreciate any advice from this very knowledgable forum.