Originally Posted by wyhtmgm

My situation is approximately the same as yours. I thought maybe he was having trouble sending email to me because of spam blocking, so I attempted to change my registered address. Doing that requires entering my Element 5 order number, and that number was rejected. One complication in my case is that I have two element 5 usernames, one is my email address and the other is my email address with "-1" appended. I paid for dvdfab from the -1 account, which could confuse the system somehow.