This is a response from VSO by email.

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This is what I don't understand. Why should I even have to do all of this. Is there a reason why they can't make version 3 downloadable directly from the site? The problem I am having with this method of retrieval, is that I have changed email and ISPs since I purchased the program. I sent an email back to what I think is the correct email I bought the software under but thats no guarantee it will be it. I have the key to unlock the software saved on a disk but it is useless without the software. This is why I am frustrated.

I apologize publicly to Alan1476 for calling him a "moron". Yes, it was out of line and violated forum rules. I am sorry and I hope that I didn't give you a negative impression of who I am. You have my apologies.