Quote:
Originally Posted by fengtao  Hi,
If you encouter problem to copy a DVD, please send us the IFO files, so that we can check the problem.
A recommended way is listed below:
1. Insert original disc into DVD drive, run DVDFab to open it.
2. Open "Settings -> Info" window, choose the correct DVD drive, click "Save IFO Files" button.
3. ZIP the IFO files on hard disk folder to one file. Name it with a readable filename, like Stealth_UK.zip.
4. Send the zip file to fengtao(at)dvdidle.com, you need replace (at) with @.
Thanks!
Best Regards,
Fengtao |
I have been having problems with a dvd set and your staff keeps asking me to send an IFO but the problem is your software will not read either of the discs! The open DVD source loops and keeps trying to read the dvd with no luck. If you hit cancel button your software locks up. The DVD set is Curb Your Enthusiasm Season 6 disc 1 and 2. I have tried this on 7 machines with clean install of your software and can duplicate it on all 7 machines! It seems like a new sort of copy protection your software will not break. But I can use an older program called DVD Decrypt and create an ISO file and I then try to import it into your software with the same results. I have all dvd drives with current firmware updated and I am using your most current version. Yes I did a clean install on several of the machines so its not going to do any good uninstalling your program and then reinstalling it. It was very frustrating dealing with your staff on this issue as they kept asking for that file but they couldn't get the grasp that reading dvd source step could not be complete to get to create that file!