I agree with everyone who says that it's OK for a company to charge a maintanance fee. What I am not OK with is that these upgrades will overwrite your existing version if you didn't realize your year is over and if you are not ready to upgrade at that time you can no longer use the previous version. You are thus FORCED into updating. Moreover, their customer service managers to be rude via email (of course that's the only way they can communicate since there's no phone support) and there is no way to get acces to your earlier version.