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*Audials Support* · 17-01-2008

Hello emo_boy,

Please let us know if the following helps :

1. Uninstall Tunebite from your PC.

2. Go to installation folder (where Tunebite was installed... by default it would be c:\Program Files\RapidSolution\Tunebite\), delete the entire folder if it is still present.

3. Go to the following website and download your latest drivers for all your DELL XPS Laptop components :

http://support.dell.com/support/topi...mily=XPS&s=dhs

4. Download latest version of Tunebite from our website and before installing it please do the following :

I. Please do not rename our installer package.

II. Please make sure that your Windows has all the latest (relevant to your system) updates installed.

III. Please also make sure that VBScripting is not switched off in your browser (Set the security settings in Internet Explorer -> Extras -> Internet options -> Security level-> Medium-high).

IV. Now please try the installation again with the following parameters:

- Please execute the following command using

- Windows Start -> Accessories -> Run

"{PATH}Tunebite.exe" /L*V RS_Installer.log

{PATH}= path to desktop (where you downloaded the latest installer kit of Tunebite

By default, desktop locatin (Path) would be
C:\Users\{your logged in account}\Desktop\

Please send us (support@tunebite.com) this log file 'RS_Installer.log' (also saved on the desktop) so that we can see where the problem lies.

5. After installation is finsihed, please go to Windows -> Settings -> Control Panel -> Sound -> Whether you got the whole 9 Tunebite HSD devices installed on your PC.

6. Please start up Tunebite, go to Options -> General -> Activate the log files generator (Write support info to log files) and then switch to -> Unprotect -> and try both settings :
(1) -> Use High-speed Dubbing and
(2) -> Use sound card

Try a conversion with each of these settings and see whether you get sound in the exported files types

7. There would be another thing also :

In case if you are able to listen to the purchased audio media files, then you could check the "Automatically intercept and record protected audio files that are played back in WMP and iTunes" -> Which would capture automatically the played back protected media file.

Any success?

17-01-2008	#12 (permalink)
Audials Support Tunebite support Join Date: Feb 2007 Posts: 25	Re: Can't configure sound card in tunebite Hello emo_boy, Please let us know if the following helps : 1. Uninstall Tunebite from your PC. 2. Go to installation folder (where Tunebite was installed... by default it would be c:\Program Files\RapidSolution\Tunebite\), delete the entire folder if it is still present. 3. Go to the following website and download your latest drivers for all your DELL XPS Laptop components : http://support.dell.com/support/topi...mily=XPS&s=dhs 4. Download latest version of Tunebite from our website and before installing it please do the following : I. Please do not rename our installer package. II. Please make sure that your Windows has all the latest (relevant to your system) updates installed. III. Please also make sure that VBScripting is not switched off in your browser (Set the security settings in Internet Explorer -> Extras -> Internet options -> Security level-> Medium-high). IV. Now please try the installation again with the following parameters: - Please execute the following command using - Windows Start -> Accessories -> Run "{PATH}Tunebite.exe" /L*V RS_Installer.log {PATH}= path to desktop (where you downloaded the latest installer kit of Tunebite By default, desktop locatin (Path) would be C:\Users\{your logged in account}\Desktop\ Please send us (support@tunebite.com) this log file 'RS_Installer.log' (also saved on the desktop) so that we can see where the problem lies. 5. After installation is finsihed, please go to Windows -> Settings -> Control Panel -> Sound -> Whether you got the whole 9 Tunebite HSD devices installed on your PC. 6. Please start up Tunebite, go to Options -> General -> Activate the log files generator (Write support info to log files) and then switch to -> Unprotect -> and try both settings : (1) -> Use High-speed Dubbing and (2) -> Use sound card Try a conversion with each of these settings and see whether you get sound in the exported files types 7. There would be another thing also : In case if you are able to listen to the purchased audio media files, then you could check the "Automatically intercept and record protected audio files that are played back in WMP and iTunes" -> Which would capture automatically the played back protected media file. Any success? __________________ Audials - music software and more...