I received an email a few days back saying that a new version 3.6.3 was now available. I would like to get it & install it but I recently had a major PC crash & lost everything including the products key number.

I have sent an email to help@kagi.com 3 times now but have not even had the courtesy of an answer. I am a legitimate customer who can provide many details about by association with the company but this is of no use unless they answer you.

Here is an extract from the mail that I posted to them.

'What I'm am missing is the key number for re re registering this program. This was lost. You sent me this email because I was on your customer register as being a customer who wished updates. I purchased the product around the middle of 2006. I know that I didn't use PayPal to pay for it. I used the Kagi store direct & used my Visa card. I also know that it took months before the money was deducted from my account, perhaps this was because I am in Australia.

Once you send me the key number how do I use it? Do I have to download the whole 'trial' version & use the key on it'

Does any one have any idea as to how to get this problem solved?