Sorry Mike, But I have to disagree with you, if your using the online contact form http://support.alcohol-soft.com/en/emailsupport.php then we get your mail, now if you get our reply that's a different matter entirely we cant be responsible for your mail ISP spam filters. EVERY MAIL WE RECEIVE IS ANSWERED by our mail support team if you want to contact me via PM on our forum with the email address you have used I can check on our logs if we have received and replied to your mails.

And this topic is kind of out of date new versions have been released since this topic was started.