I purchased DVDClonerIV and it was basically garbage so I got my money back and tried your trial version. I had trouble of it not responding but it did a great job at dubbing so I put up with it but now it is doing it all the time. I purchased it now and it hasn't helped, I even uninstalled and reinstalled and still the same. It also does not finalize the DVD's completely without again not responding. Very frustrating I seen further down in this forum that someone else received help from a problem similar to mine and I hope you guys come through for me. I have a Dell computer with a standard DVD/CD-ROM drive. Please help this is discouraging thanks.