hi, I can do most anything unless it is mechanical or has to do with being able to envision? electronics. I have managed to download music, make cd's, get my daughter's name on 3 web pages, use photoshop..and it probably takes me 3 days to learn what most of you know in minutes. I don't understand computer terminology or abbreviations,i.e. HCL,etc. However, I am focused and can sit at the computer for 24 hours straight when I really need to learn something. Some refer to this as "beating dead horses".I was prompted to join this group because FINALLY, someone HERE described the same problem exactly; that I am having with my notebook's DVD/CD rom player= Toshiba sd C2502. I have spoken to microsoft, the manufacturer. I have searched online for months but No-one ever had heard of being able to play a DVD but not a naudio or readable CD. I am a mother, wife, business major, RN, and have a BS from SUNYAB. If someone is willing to share their computer skills in the future, it will be greatly appreciated. Because of my persitence in resolving computer issues, I have picked up on a few things that might help others,i.e.When my new notebook DVD player would not work "at all", it took HP months to finally "suggest" that I should make sure that the hardware accelerator is moved to the right...simple right? That was after installing, uninstalling, etc.etc. Hopefully, I will have something to offer on this site. At this moment I need to find out how to remove the DVD CD-rom from my notebook, in order to clean off the area with the 3 screws and an aluminum plate...that which I read about on this web site. Nice to be here.