I am also having major problems with my newly purchased DVDFabPlatinum I paid 49.95 and it will not work properly at all.I am not very happy with this software at all. I tried to backup The Descent (A LionsGate film),Fox and Hound2(Disneyfilm),and several others and had to go back to my free version because the paid one does not work.I keep getting Task Failed error messages.The only movie I havebeen able to backup is Attack Force by sony pictures,now what is wrong with this picture?If something isn't done or fixed I am also going to contact my creditcard company for mymoney back.