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Originally Posted by mjwhitfield Personally I find it very re-assuring that SlySoft are customer focused enough to even answer peoples emails who have blacklisted keys. I'm sure many companies would not take the time to investigate. |
It was only when Tom intervened that progress began. James was denying such assistance.
As far as the MS / Slysoft comparison - the principle of good customer service is the same regardless of company size, imo. Microsoft may have better resources, but the right attitude can be displayed by a company with as few as one employee.
