hi i am new and i don't know how the forum works. i bought convertxtodvd and at the beguinning no problem, then it started to crach my laptop so i asked the support from the official site and they told me to uninstall it and install the latest version, thing i did... but now i can't load the subtitles, it puts them as external srt and i can't properly modifie them.... any suggestion? i am lost. thanks