you should be able to find your key which you can export from the registry and send to SS for analysis
it is located in registry Hkey local machine
Highlight Hkey local machine
hit ctrl-F to enable search search for SLYSOFT
tick box LOOK AT keys, leave rest unticked
keep hitting F3 till you find the main SLYSOFT key that contains all your SS reg files
export this key to desktop and mail it to SS for analysis

if you have 64bit windows it is located in the the wow64node under Hkey local machine