Grrrrrrr.... Just received this response from Samsung. It always has to be a battle to get someone to understand.


"Thank you for contacting Samsung Email Technical Support

Due to the complexity of your issue, we recommend you contact our Live Customer Care at (800) 726-7864. Our Support Specialists will be able to assist you with this issue in real time. Please have your model and serial number handy.

Thank you and have a nice day."