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vidimage · 23-05-2006

Hi, My name is Mark.
I started burning about 2 months ago. I was told that DVDFAB was the way to go, so I bought a Sony external burner and was burning away with DVDFAB, but I had some problems and tried using ANYDVD with DVDFAB and had reduced problems. Then I made a copy of King Kong and it was unacceptable viewing quality. One thing particularly objectionable was the smearing of all shadow detail.
Thats when I tried using Nero software that came with the burner and ANYDVD. The result, while not perfect is exccellent. When I viewed this copy on a 36 inch tube tv it looked perfect. So I purchased ANYDVD and use it with Nero.
Then I bought a 250GB HD Lacie Porsche design and filled it up fast. then I bought a Lacie 500GB big disc Extreme Triple interface (Because my OLD computer has USB 1.0 and Firewire compatability I needed a firewire connection.) Before the HD arrived I realized that it was not compatible with win ME and I was ready to return it right away. I decided to keep it and buy a new computer. ME is no longer supported and I could have a computer not connected to the internet. A dedicated burning, game machine.
I bought a a1410 HP Pavilliom Media Center pc, that has a DVD burner from Best Buy. I also had them istall a Sony 820A burner in the open bay because I like the 810 external very much.
I was burning for a while when I realized that the burns on my old computer were better than from the new one.
Because of this site I was made aware of firmware updates and had updated the firmware on the external drive(Sony) on my old computer with no problem, so I tried to update the firmware of the Sony drive on the new computer.
I screwed up! I did not close all programs and was still online when I tried to upgrade firmware. The loading page ran for 35-45 minuetes. I knew I was in trouble. then I lost my internet connection and the computer froze. I had to restart my computer.
After that the computer did not recognize either of my DVD drives, nor did they show up in the control panel. The computer worked fine exept for that.
I took it back to Best Buy and it would not load wuindows. I explained to them what I had done, but they did not seem to understand why I would need to upgrade firmware, or why I would use someone elses firmware. I tried to explain that it was official sony software from sony site. They told me that they would have to send it out for service and it would be free since it was new.
I was surpprised when they called 4 days later(I was told 2-4 weeks) and said to come pick it up. When I picked it up they told me that they had unplugged the sony burner and windows loaded. Thats all that they had done, unplug the sony!
The next day, I tried plugging the sony back in(power plug only, ribbon was still plugged in) and winows did not load. I called sony support and they wnted to know what color plastic 2 pin cover was. I saw no cover. I Had to remove the drive and there is no plastic cover on 2 pins. End of discussion with sony.
Went to Best Buy last sunday stopped at the repair desk and talked to a man dressed in a white shirt and black tie, designating him as a geek, and asked him about the colored pin cover. He asked if I had called the geek squad. I thanked him for his help.
I now have an external DVD recorder plugged into the new computer. sunday night I discovered that Nero recode does not recognize any burners and will only burn to HD. It was working before I screwed up, and works with Nero express.
I have no idea what is the problem.
Oh yea, The 500 GB HD shows in the control panel as working correcly, but doesent show on my computer so thats also useless.
I have made restore discs and reset computer to factory new conditions to no avail.
I have three problems to fix:
1; A useless sony burner.
2; A usless $ 330 500 GB HD.
3; Nearly usless Nero software.
I hope I havent bored you to death, but I'm worried I'm stuck with an awfully expensive DVD player.
I plan on taking it back to Best Buy, and if they are not more helpfull then I'll go to a computer repair center.
Any suggestions from you will be greatly appreciated.
Mark.
BTW The Nero software is OEM suite from sony disc 6.60W.
Thanks

23-05-2006	#1 (permalink)
vidimage CD Freaks Rookie Join Date: Mar 2006 Posts: 30	REINTRO & MY PAIN Hi, My name is Mark. I started burning about 2 months ago. I was told that DVDFAB was the way to go, so I bought a Sony external burner and was burning away with DVDFAB, but I had some problems and tried using ANYDVD with DVDFAB and had reduced problems. Then I made a copy of King Kong and it was unacceptable viewing quality. One thing particularly objectionable was the smearing of all shadow detail. Thats when I tried using Nero software that came with the burner and ANYDVD. The result, while not perfect is exccellent. When I viewed this copy on a 36 inch tube tv it looked perfect. So I purchased ANYDVD and use it with Nero. Then I bought a 250GB HD Lacie Porsche design and filled it up fast. then I bought a Lacie 500GB big disc Extreme Triple interface (Because my OLD computer has USB 1.0 and Firewire compatability I needed a firewire connection.) Before the HD arrived I realized that it was not compatible with win ME and I was ready to return it right away. I decided to keep it and buy a new computer. ME is no longer supported and I could have a computer not connected to the internet. A dedicated burning, game machine. I bought a a1410 HP Pavilliom Media Center pc, that has a DVD burner from Best Buy. I also had them istall a Sony 820A burner in the open bay because I like the 810 external very much. I was burning for a while when I realized that the burns on my old computer were better than from the new one. Because of this site I was made aware of firmware updates and had updated the firmware on the external drive(Sony) on my old computer with no problem, so I tried to update the firmware of the Sony drive on the new computer. I screwed up! I did not close all programs and was still online when I tried to upgrade firmware. The loading page ran for 35-45 minuetes. I knew I was in trouble. then I lost my internet connection and the computer froze. I had to restart my computer. After that the computer did not recognize either of my DVD drives, nor did they show up in the control panel. The computer worked fine exept for that. I took it back to Best Buy and it would not load wuindows. I explained to them what I had done, but they did not seem to understand why I would need to upgrade firmware, or why I would use someone elses firmware. I tried to explain that it was official sony software from sony site. They told me that they would have to send it out for service and it would be free since it was new. I was surpprised when they called 4 days later(I was told 2-4 weeks) and said to come pick it up. When I picked it up they told me that they had unplugged the sony burner and windows loaded. Thats all that they had done, unplug the sony! The next day, I tried plugging the sony back in(power plug only, ribbon was still plugged in) and winows did not load. I called sony support and they wnted to know what color plastic 2 pin cover was. I saw no cover. I Had to remove the drive and there is no plastic cover on 2 pins. End of discussion with sony. Went to Best Buy last sunday stopped at the repair desk and talked to a man dressed in a white shirt and black tie, designating him as a geek, and asked him about the colored pin cover. He asked if I had called the geek squad. I thanked him for his help. I now have an external DVD recorder plugged into the new computer. sunday night I discovered that Nero recode does not recognize any burners and will only burn to HD. It was working before I screwed up, and works with Nero express. I have no idea what is the problem. Oh yea, The 500 GB HD shows in the control panel as working correcly, but doesent show on my computer so thats also useless. I have made restore discs and reset computer to factory new conditions to no avail. I have three problems to fix: 1; A useless sony burner. 2; A usless $ 330 500 GB HD. 3; Nearly usless Nero software. I hope I havent bored you to death, but I'm worried I'm stuck with an awfully expensive DVD player. I plan on taking it back to Best Buy, and if they are not more helpfull then I'll go to a computer repair center. Any suggestions from you will be greatly appreciated. Mark. BTW The Nero software is OEM suite from sony disc 6.60W. Thanks