I'm very happy with Slysoft.. AnyDVD.. CloneDVD.. The updates are greatly appreciated and it's nice to see that Slysoft takes care of their paying, loyal customers!.

However, I must say that I would expect Slysoft to better test these updates to be sure they are not introducing severe problems that affect the very same customers they clearly care so much about. Many of us use our computers for work purposes. When a possible bug (which may be the case here) causes customers to spend hours troubleshooting a system crash problem caused by an update (only to have to format hard drives and reload operating systems in order to get up and running again) it's a major hassle and Slysoft should move quickly to correct it. So far all we have heard from Slysoft is that they feel "it's a driver problem" that the customer has.

Do you recall when an update caused the theor software to become inoperable in Windows 98 systems back in 2004 or 2005? Days later (after being told it had nothing to do with the update) Slysoft admitted they introduced a bug in an update and then released an update to fix the bug.

My point is this: Slysoft should not fall off the "Great Customer Care Bandwagon" when we have problems due to a new update. Take your customers seriously and don't just assume it's a problem that has nothing to do with your software.

Thanks for a great product and thanks for listening!

Ed