It's worth the effort, I have always found the people I speak to on the phone to be alot more helpful, especially if you are polite when you stand your ground, than e-mail. Now all I have to figure out us how much that phone call cost me. To the point that I have had a printer replaced out of warranty because of the fobbing off people can be given by e-mail, the printer was a C64 so going back a bit.

I was advised to phone them and I did explained what happened the lady I spoke to at the time asked me to forward all the e-mails to her. Which I did an hour later she phoned me back and told me a replacement would be delivered to my door the next morning and it was.

Therefore the effort can pay off as opposed to just putting up with e-mails. I belive it is because with e-mails there is no vocal contact and so you can be easily put off whereas in the call you have the tone of voice to go on too which helps to determin if you are being fobbed off.

On the minimum charge issue most shops refuse to take the card payment if the value of good is below that which they set. Epson don't and that is why you were told £10 which is the minimum for any electronic order. I asked and the trays are only avaialble from Epson itself, they are not stocked at the repair centers.