I'm having the same problem with the latest version. I tried uninstalling the latest version to go back to an earlier version and it does the same thing. I have a feeling that I did not do a complete uninstall. I normally use the wizard and it'll split it no problem. I get a message that says " this is a dvd9 and can not be split into 2-dvd5s" or something to that effect. The first disc I had problems with was the "greys anatomy" season disc, since it was my first experience with a season disc I did'nt fret over it too much. But the latest disc "the aristocrats" comedians disc is put together like a regular movie with extras. It would not split this one either. 2.972 is the latest version I believe.

Region=usa,plextor px-708a,ritek 8x dvd+r media which always works great, I always recordat the slowest speed.

Did you have to go back and delete all the files in the directory after the uninstall? Is it best to use microsofts uninstall or Fengtaos uninstall routine?

I really like this software, it's the easiest, dummyproof, software I've ever used. I've made 100s of backups of my own stuff with this software without even a hiccup except for this time.

Any help would be appreciated.
Thanks