Quote:
|
Originally Posted by hfhe stubenkastl, I have very similar experiences with you, it just can not read most of my CD, DVDs, very sad. I thought at the beginning it is due to the external enclosure i used (Neo N525U2-SL-NEC, NEC chipset), checked the retailer webpage, it should be compatible with 1693S no problem. Then I found your post. I can not return it to store now. Feel quite frustrated, haven't tried upgrade the firmware, but don't hope much at this moment. |
If you consider the retail price of this drive and look at how complex it is, there are bound to be some bad drives out there. Go the LiteonIT website and upgrade to the latest firmware. If you have XP and have ever had *any other* CD/DVD burning software it may not be completely uninstalled and according to Liteon tech, Microsoft admits there is a registry issue with this. Apperantly you have to uninstall both, remove the registry entries and directories per the
directions on the software manufacturers website and reinstall only one.
I had to go through all this before I could get to tier 2 tech support who just said, "Lets get you a RMA and get it replaced". It's not worth 15 minutes of their time to fool with it, and customer satisfaction is much more important. Just be patient and tell them everything you have already done to try to fix the problem.
The warrenty, per the RMA form is 12 months from purchase or 14 months from date of manufacture if you don't have the receipt.