I've come to the conclusion Norton sucks!! I've fix more pc's that had Norton AV in-stalled on them and couldn't fix a virus. Half the time the pc would have no Internet access. So I un-install Norton (after running a scan and Norton didn't find any or couldn't fix what it found) and install F-Secure and before I update F-Secure I run a scan. Remember I couldn't up-date cause I had no Internet access and what do you know the problem was fixed. I find it pathetic considering F-S will be lacking 6 to 9 months of updates and it can fix the problem. Another considering fact is children between the ages of 10 and 15 using the pc who will say ever time I didn't do anything!!! So do you throw out the kids or Norton?
When you run it to that a few times you may come to the same conclusion!!!