Using their utility and finding a bad sector using indicates all the sparing area for bad areas has been used up and your drive is excessively defective. Even without that, reallocated sectors also slow down drive performance and make it unreliable. RMA ASAP. You can probably shove it into another comp to recover the info, or use an old drive to temporarily install XP to boot and copy the data off so you don't risk damaging what's already there cos as soon as a drive gets a bad sector, things keep going downhill usually. Good luck!