hey bro i would like to know if you fixed ur problem? because im having the same problem here i bought a nec 3540 and the neo enclosure u mentioned above and i get the same error while i wanna burn. I had a different enclosure before and that one worked fine...but i decided to sell it with the burner ...then i got the neo and another nec 3540 and now i get the same problem as u...sometimes when i try to watch a movie using the nec and enclosure it will will stopped and the windows icon that tellus u " safetely remove hardware" disappears life i i clicked to remove the hardware but i didnt ... i really dont know what the problem is...some help will really help..thank you