Relating to what bichonn said, be honest with your cutomers. My experience with my sony DRU-710A with BYX1 firmware was awful. Their tech support told me to do everything that common sense and this forum told me not to do--they said to turn *off* DMA, etc. They had me reinstall windows *twice*. They told me the burner would work well only with Sony branded media. And, in the end, the problem was just that the firmware was very bad. BYX4 is many times better and makes me happy with the drive. If they had just said "there are issues with the firmware, please be patient and wait a few months and our engineers will solve the issues", I would have had a lot of respect for them and I would have stuck it out. Instead, I spend about 8 hours on the phone--95% of it waiting from them to answer. I spend a few dozen hours of my time doing needless diagnostic tasks.

So, Sony, your customers are who keep you in business. Treat us with respect and be honest in your dealings with us. The drives are fine--once Codeguys gets done with them at least. Stop wasting your time and our time on fake tasks and let's spend it on productive things. How much more useful would it have been to take my information and use to to improve the firmware rather than run me around in little circles and frustrate me? I would gladly have sent you some media samples--burnt and unburnt--for you to pass along to your firmware staff. Take advantage of your users who are trying to help you make a better product.